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Repair, Return & Refund Policy
About our policy
At NCE we want our customers to be completely satisfied with their purchase. We therefore recommend that you
read be familiar with our Repair, Return and Refund Policy and our NCE General Terms and Conditions of Trade.
NCE offer a product warranty guarantee of 12 months (one year) to the original purchaser from the time of
purchase. Goods at the time of sale are deemed to be free from defects and fit for their intended use and purpose
only and of a saleable quality.
Goods that are deemed faulty may be returned for repair, replacement, credit or exchanged only after approval from
NCE. The conditions of these returns are outlined in the NCE Warranty document that accompanies all NCE
products. This document can be found at www.nce.com.au
Warranty Conditions
NCE offers an ‘Express Warranty’ that is activated at the time of NCE product purchase by the consumer.
This Warranty is in addition to any warranties mandated by Australian Competition and Consumer Laws.
Nothing in this warranty is to be interpreted as excluding, restricting or modifying such warranties as required
under Regulation 90 of the Competition and Consumer Regulations 2010.
Change of mind
Please choose carefully as credits and returns are not provided where you have simply changed your mind or made a
wrong selection. We recommend that you carefully review any orders before proceeding. Goods can not be accepted
for return unless agreed in writing by NCE and a restocking charge of 25% may apply.
Damaged goods
NCE recommend that you immediately inspect any goods that we deliver or that you collect from any of our
warehouses to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality,
and match the description we have provided to you.
If any goods arrive damaged, please contact your NCE Account Manager as soon as possible so a Return Authority
Number can be arranged and the goods inspected. Goods must be returned within a reasonable time. The
acceptance of the goods delivered shall be deemed for all purposes to have taken place 30 days* from the date of
delivery.
If a purchaser receives a product that is damaged in transit from NCE, the purchaser should:
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Refuse to accept delivery of the product,
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Direct the courier to "Return goods to sender" and
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Notify NCE Customer Service or Warranty Department immediately.
NCE will not accept warranty claims on items delivered to the requested destination and inspected at time of
delivery by the purchaser that are subsequently deemed to be damage in transit, after 7 days of delivery from the
delivery date.
Your Account Manager may take the following steps in order to determine the best way to proceed:
Visit you on site to inspect the goods within 5 working days* from your initial contact with NCE.
Where location prevents an immediate on-site visit we may ask you to email photos documenting the
damage to your Account Manager.
