Version 28.02.2023
HW:CAM (V100)/(V23)
RL4-SC15
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21
5.
FAQ – Trouble shooting Interface functions
For any troubles which may occur, check the following table for a solution before requesting
support from your vendor.
Symptom
Reason
Possible solution
No picture/black
picture (factory
picture).
Not all connectors have been
reconnected to factory head-
unit or monitor after
installation.
Connect missing connectors.
No power on CAN-bus box (all
LED CAN-bus box are off).
Check power supply of CAN-bus box. Check CAN-bus
connection of CAN-bus box.
CAN-bus box connected to
CAN-bus in wrong place.
Refer to the manual where to connected to the CAN-
bus. If not mentioned, try another place to connect to
the CAN-bus.
No power on video-interface
(all LED video-interface are
off).
Check whether CAN-bus box de12V ACC on red
wire output of 8pin to 6pin cable. If not cut wire and
supply ACC +12V directly to video-interface.
No picture/black
picture/white picture
(inserted picture) but
factory picture is OK.
No picture from video source. Check on other monitor whether video source is OK.
No video-source connected to
the selected interface input.
Check settings dips 1 to 3 of video interface which
inputs are activated and switch to corresponding
input(s).
LVDS cables plugged in wrong
place.
Double-check whether order of LVDS cables is exactly
connected according to manual. Plugging into head-
unit does not work when the manual says to plug into
monitor and vice versa.
Wrong monitor settings of
video-interface.
Try different combinations of dips 7 and 8 of video-
interface. Unplug 6pin power after each change.
Inserted picture totally
wrong size or position.
Inserted picture double
or 4 times on monitor.
Inserted picture
distorted, flickering or
running vertically.
Video sources output set to
AUTO or MULTI which causes
a conflict with the interfaces
auto detection.
Set video source output fixed to PAL or NTSC. It is best
to set all video sources to the same standard.
If error occurs only after
source switching: Connected
sources are not set to the
same TV standard.
Set all video sources to the same standard.
Some interfaces can only
handle NTSC input.
Check manual whether there is a limitation to NTSC
mentioned. If yes, set source fixed to NTSC output.
Inserted picture b/w.
Inserted picture qual.
bad.
Picture settings have not been
adjusted.
Use the 3 buttons and the interface's OSD to adjust the
picture settings for the corresponding video input.
Inserted picture size
slightly wrong.
Inserted picture
position wrong.
Camera input picture
flickers.
Camera is being tested under
fluorescent light which shines
directly into the camera.
Test camera under natural light outside the garage.
Camera input picture is
bluish.
Protection sticker not
removed from camera lens.
Remove protection sticker from lens.
