8. Possible sources of error and their elimination
8.1 The green LED doesn’t light up after the first connection to the USB port. Make sure
that the PC or notebook is turned on, and test the USB port, possibly with another USB
device. If this other USB device works fine, please contact the support center. If this
other USB device works fine, please contact the support center.
8.2 The green LED continues to light even after a long waiting time, but you still don’t get
a Satfix. The NL-662U needs up to 20 minutes for its first Satfix on another continent. To
get a Satfix the view to the sky must be unobstructed. Move the NL-602U as far as
possible from the wall. A house wall reflects the signal strongly and contributes to the
Satfix time delay.
8.3 Your PC doesn’t support the auto start function, and doesn’t start the CD-ROM
automatically. Please check under http://msdn2.microsoft.com/en-
us/library/Aa969329.aspx .
8.4 The NL-662U came in touch with jet water (water jet from a shower head or strong
rain (when it was mounted on a car roof). Do not connect the receiver with the notebook
etc. under any circumstances, because it will otherwise be completely and irreparably
destroyed. Return the receiver to our support center, mentioning “water damage”. The
support center will disassemble the receiver, dry it and check its functionality.
The Navilock repair center tries to be as obliging as possible, so please tell us the real
reason for the defect. During the error analysis, we can generally detect if the cause for
the defect was an external cause, water damage, fall, over-voltage or the wrong handling
of the unit.
Failures are often the result of little causes. It is not always necessary to exchange the
product immediately, because this will not solve the cause of the failure if it is not a GPS
hardware problem.
Before visiting your dealer, please contact the Navilock support center. They will try to
help you quickly and without further ado, so that the circumstances of an exchange,
which might in any case be unnecessary, are avoided.
In this case, please write down a detailed description of the error, add this information to
your end device and the software used in this device, as well as the operation
environment (operating system, service pack version, CUP size and type, storage size,
hard disk drive and interface etc.), and send an e-mail to [email protected] .
A support member will look into your problem and work out a solution.
We hope your Navilock product brings you fun and enjoyment!
