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Chapter3. Cash Dispenser Error Code

3-22

Nautilus Hyosung Inc.

Error Code

Description

Trouble shooting

9740025

Failed to copy file

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

9740020

Failed to create file

1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive

97400

Fail to open port

1. Do RESET at Operator Function.
2. Reboot ATM

971DX

Partial dispense from cassette
#X

1. Check the replenished amount

and replenish

2. Check the notes in cassette #X

971B0

No bills in stacker when Present
executed.

1. Check a dust in stacker
2. Check the sensor cable.

971A7

Cash Dispenser configuration
error

1. Reconfigure denomination at

supervisor mode

971A6

Cash Dispenser configuration
error!
SP Auto Recover Fail 3 Times.

1. Reconfigure denomination at

supervisor mode

971A5

Invalid mix number

1. Reconfigure cash dispenser at

supervisor mode

971A3

In case the number of bills
dispensed

exceeds the maximum
dispensing bill

1. Check cash dispenser driver

(CDM SP) version

2. Reconfigure the maximum

dispensable count

971A2

Dispenser state is not
dispensable.

1. Check the Reject/Retract Bin Full

or missing.

2. Check the replenished amount

and replenish.

971A1

Invalid currency

1. Reconfigure currency at

supervisor mode

971A0

Invalid denomination

1. Reconfigure denomination at

supervisor mode

97197

Count mismatch between
request count and
dispensed count.

1. Check CS13 sensor
2. Reconnect and remove dust in

CS13 sensor

3. Upgrade the Cash Dispenser

firmware or download software
again\

4. Replace the Cash Dispenser B/D

4DN81

Fail to shutter open port

1. Do RESET at Operator Function.
2. Reboot ATM

4DN01

Abnormal response from
firmware

1. Do Reset at operator function.
2. Reboot ATM

Содержание MX5300

Страница 2: ...4 New Publication All 2 V1 1 2010 3 Modified the incorrect words 3 V01 00 02 2013 1 28 Changed the manual format Updated Error Code 4 V01 00 03 2014 6 23 Updated all chapters by Model Name of ATM cha...

Страница 4: ...014 USB port is detached USB port is detached 9723013 Failed to download firmware to device Failed to download firmware to device 9723012 Failed to read firmware version Failed to read firmware versio...

Страница 5: ...4 Check logic related to the micro switch of the feed lever of the Slip Printer board 2001400 The thermal head of the receipt printer is overheated before the receipt printer starts to operate 1 Check...

Страница 6: ...d try to initialize 2080300 Paper jam after printing cutting paper or discharging paper 1 Remove jammed paper between printer head and rollers 2 Check and clean sensor 3 Replace sensor 2080400 Detecti...

Страница 7: ...s 3 Check if cable of the micro switch of the feed lever is cut or the connector is wrongly inserted 4 Check logic related to the micro switch of the feed lever in the Slip Printer board AXXX200 The t...

Страница 8: ...n the return motor and check related logic AXXX600 During the test in the offline mode of the Slip Printer 1 Turn on ff the Slip Printer AXXX800 Receipt paper cutting error Receipt paper cutting faile...

Страница 9: ...3rd cassette miss feed during dispense operation 1 Check notes in 3rd Cassette 2 Check JAM in 3rd Cassette and reload 4009D 3rd cassette not available during dispense reserved operation 1 Check the 3r...

Страница 10: ...mmed notes on CDU return path 2 Remove dust in CS41AB CS4AB CS13 Sensor 3 install after rearranging notes in cassette 40073 The remaining notes at the sensor in front of the 4th CST after dispense ope...

Страница 11: ...uring dispense reserved operation 1 Remove the remaining notes at a sensor in front of the Cassette 2 Realign notes in the cassette 3 Check abnormal clutch 4 Check abrasion of the cassette box pick un...

Страница 12: ...during dispense reserved operation 1 Check the 2nd cassette mounting 2 Sensor CS17 Operation Check 4004D 1st cassette not available during dispense reserved operation 1 Check the 1st cassette mounting...

Страница 13: ...1 Check notes in Reject box 2 Rearrange notes in Cassette 3 Remove dust in CS1AB CS15AB CS31AB CS41AB 4 Check dust existing in Main Motor Encoder Slit 5 Check Index value of notes each cassette 40040...

Страница 14: ...module 1 Check if the Reject Gate Solenoid cable is disconnected 40030 Main motor speed error 1 Initialize 2 Check Main Motor Encoder Slit 3 Initialize after Power On Off 4 Check Encoder Sensor CS8 BR...

Страница 15: ...or occurs after checking CS13 sensor operation 40023 CS11A CS11B dark detection during initializing or dispense reserved operation 1 Remove the remaining notes and foreign objects at the position of t...

Страница 16: ...tes and foreign objects at the position of the CS2 CS4B sensor 2 Check if the CS2 CS4B sensor cable is disconnected 3 Exchange a sensor after abnormal operating the CS2 CS4A Sensor 40018 CS4A Dark det...

Страница 17: ...ette number setting error 1 Check number of Cassette 2 Cassette set the retry Less than 4 400BC The communication data length does not match 1 Check received command 2 Check communication cable 3 Chec...

Страница 18: ...Cassette 2 Check JAM in 4nd Cassette and reload 4007B CS41AB dark detection during initialize reserved operation 1 Remove the remaining notes at a sensor in front of the 4th Cassette 2 Sensor CS41AB O...

Страница 19: ...Operation Check 40062 The remaining notes at the sensor in front of the 1st CST after dispense operation CS1AB 1 Remove the remaining notes at a sensor in front of the 1st Cassette 2 Sensor CS1AB Ope...

Страница 20: ...notes dispensing on the CDU from the upper unit 1 Check received command 2 Check communication cable 3 Check CDU Firmware Version 4004E 2nd cassette not available during dispense reserved operation 1...

Страница 21: ...es 1 Check notes in Reject Box 2 Remove notes jammed in CDU 3 Remove dust in CS13 Sensor 4 Exchange sensor after abnormal operating CS13 Sensor 40041 Error if re driving is over 5 times 1 Check notes...

Страница 22: ...Error of double detecting module including sensor CS5_1 CS5_2 during dispensing bills 1 Check CDU Board Segment 2 Initialize 3 Read data of Read Double Sensor Command 40032 Error of Gate Solenoid modu...

Страница 23: ...occurs after checking CS13 sensor operation 40028 CS13 Dark detection during initializing or Dispense reserved operation 1 Remove the remaining notes and foreign objects at the position of the CS13 se...

Страница 24: ...ign objects at the position of the CS4A B sensor 2 Check if the CS4A B sensor cable is disconnected 3 Exchange a sensor after abnormal operating the CS2 CS4A B Sensor 40019 CS2 CS4B dark detection dur...

Страница 25: ...d 2 Check the CDU firmware version and refer to specifications 974FF The remained note is detected when the notes start to be dispensed 1 Check the remained notes in Stacker 2 Check a dust in stacker...

Страница 26: ...sensor pollution CS13 3 Clean sensor and replace if necessary 97421 CS1A B Dark detection 1 Check the remained notes for sensor CS1A B 2 Check for sensor pollution CS1A B 3 Clean sensor and replace i...

Страница 27: ...h Dispenser configuration error 1 Reconfigure denomination at supervisor mode 971A6 Cash Dispenser configuration error SP Auto Recover Fail 3 Times 1 Reconfigure denomination at supervisor mode 971A5...

Страница 28: ...cker 3 Check the sensor Cable 974AA Failed to download firmware Check the firmware file 9749F Cassette 3 misfeed Cassette status is OK 1 Check the notes in cassette 3 9747C Cassette 4 misfeed Cassette...

Страница 29: ...or sensor pollution CS1A B 3 Clean sensor and replace if necessary 97418 CS4B Dark detection 1 Check the remained notes for sensor CS4B 2 Check for sensor pollution CS4B 3 Clean sensor and replace if...

Страница 30: ...1 Reconfigure denomination at supervisor mode 971A5 Invalid mix number 1 Reconfigure cash dispenser at supervisor mode 971A3 In case the number of bills dispensed exceeds the maximum dispensing bill...

Страница 31: ...uble shooting 4DN00 Abnormal communication device is offline communication cable is disconnected 1 Do Reset at operator function 2 Check the communication cable 3 Reboot ATM 400FF In case of remaining...

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