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© National Instruments

|

5-1

5

Troubleshooting

This chapter answers common troubleshooting questions you may have when using the 
RMC-8356.

What if the RMC-8356 does not boot?

Several problems can cause a controller not to boot. Here are some things to look for and pos-
sible solutions.

Things to Notice

:

•

Which LEDs come on? The power indicator LED should stay lit. The hard disk drive LEDs 
should blink during boot as the disk is accessed.

•

What appears on the display? Does it hang at some particular point (BIOS, Operating 
System, and so on)? If nothing appears on the screen, try a different monitor. Does your 
monitor work with a different PC? If it hangs, note the last screen output that you saw for 
reference when consulting National Instruments technical support.

•

What has changed about the system? Did you recently move the system? Was there 
electrical storm activity? Did you recently add a new module, memory chip, or piece of 
software?

•

Has the system overheated? If the Overheat/FanFail LED is lit, this indicates overheating. 
Unplug the AC power cord from the controller and allow it to cool down before powering 
it on again.

Things to Try

:

•

Make sure the RMC-8356 is plugged in to a working power source.

•

Remove any nonessential cables or devices.

•

Make sure the CPU and memory modules are properly seated in their slots.

•

Clear the CMOS. (Refer to the 

CMOS Clear

 section of Appendix B, 

Hardware 

Configuration

.)

•

Recover the hard drive on the RMC-8356. (Refer to the 

OS Reinstallation and Recovery

 

section of Chapter 2, 

Installation and BIOS Setup

.)

My RMC-8356 boots fine until I get to Windows, at which point I cannot read the screen. 
This may include garbled output, white screen, black screen, or an out of synch message 
from the monitor.

This problem usually results from having the video card output set past the limits of the monitor. 
You will need to boot Windows in Safe Mode. To do this, reboot the RMC-8356. As Windows 
begins to boot, hold down <F8>. You should now be able to reset the video driver to lower set-

Содержание RMC-8356

Страница 1: ...RMC 8356 User Manual RMC 8356 User Manual April 2017 376940A 01 ...

Страница 2: ...bers email addresses and current events National Instruments Corporate Headquarters 11500 North Mopac Expressway Austin Texas 78759 3504 USA Tel 512 683 0100 For further support information refer to the NI Services appendix To comment on National Instruments documentation refer to the National Instruments Web site at ni com info and enter the Info Code feedback 2017 National Instruments All rights...

Страница 3: ...ITLE OR NON INFRINGEMENT AND ANY WARRANTIES THAT MAY ARISE FROM USAGE OF TRADE OR COURSE OF DEALING NI DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULTS OF THE USE OF THE PRODUCTS IN TERMS OF CORRECTNESS ACCURACY RELIABILITY OR OTHERWISE NI DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE In the event that you and NI h...

Страница 4: ...dependent from NI and have no agency partnership or joint venture relationship with NI Patents For patents covering NI products technology refer to the appropriate location Help Patents in your software the patents txt file on your media or the National Instruments Patent Notice at ni com patents Export Compliance Information Refer to the Export Compliance Information at ni com legal export compli...

Страница 5: ...e this product in strict accordance with the instructions in the product documentation If this hardware does cause interference with licensed radio communications services or other nearby electronics which can be determined by turning the hardware off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the antenna of the receiver the devic...

Страница 6: ...el LEDs 1 4 System Management 1 4 RMC 8356 Description 1 4 Upgrade Optional Equipment 1 6 Memory Upgrades 1 6 National Instruments Software 1 6 Chapter 2 Installation and BIOS Setup Safety Information 2 1 Chassis Cooling Considerations 2 2 Providing Adequate Clearance 2 2 Installation 2 2 Connecting Safety Ground 2 3 Connecting to Power Source 2 3 BIOS Setup 2 3 Starting the Setup Utility 2 3 Main...

Страница 7: ...nfiguration 2 15 Super IO Configuration 2 17 PCH FW Configuration 2 18 AMT Configuration 2 18 Serial Port Console Redirection 2 19 SOL COM2 Console Redirection Settings 2 21 COM2 Legacy OS Redirection Resolution 2 22 EMS Console Redirection Settings 2 22 ACPI Settings 2 23 Trusted Computing Configuration 2 24 Security Device Support 2 24 TPM State 2 24 Pending TPM operation 2 24 Device Select 2 24...

Страница 8: ...tion Support 2 29 Security 2 30 Secure Boot Menu 2 30 Boot 2 32 Save Exit 2 33 Default Options 2 33 BIOS Error Beep Codes 2 34 OS Reinstallation and Recovery 2 34 Cleaning 2 35 Exterior Cleaning 2 35 Rack Mounting 2 36 Installing the Rails 2 36 Identifying the Rails 2 36 Installing the Chassis Rails 2 36 Installing the Rack Rails 2 37 Installing the Server into a Rack 2 37 Installing the Server in...

Страница 9: ...eneral Questions 4 1 Boot Options 4 2 Chassis Configuration 4 2 Upgrade Information 4 3 Chapter 5 Troubleshooting Appendix A Specifications Appendix B Hardware Configuration Appendix C Intel SATA RAID Utility for Intel C236 Appendix D NI Services Glossary Index ...

Страница 10: ...re and switches are undamaged If damage appears to have been caused during shipment file a claim with the carrier Retain the packing material for possible inspection and or reshipment What You Need to Get Started The RMC 8356 kit contains the following items RMC 8356 rack mount controller RMC 8356 User Manual Windows recovery USB Rack mount kit AC power cable refer to Table 1 1 for a list of AC po...

Страница 11: ... offers the performance of a high end PC in a compact 1U rack mountable form factor for controlling a PXI or PXI Express system using a National Instruments remote controller Mainboard Features CPU Intel Xeon E3 1275 V5 3 6 GHZ 80 W Chipset Intel C236 chipset Memory 16 GB UDIMM Non ECC DDR4 memory standard 1 16 GB Maximum memory supported 64 GB Unregistered Non ECC DDR4 2133Mhz in 4 DIMM sockets T...

Страница 12: ...abit Ethernet controller 1 x Intel I210 AT Onboard I O 1 x Front Serial port 1 x VGA port disabled by default 2 x Display Port 1 x DVI 2 x USB 2 0 ports rear 2 x USB 3 0 ports rear 2 x USB 3 0 ports front 2 x RJ 45 ports Power Supply 350 W AC power supply w PFC Fan Internal 4 x 4cm Fans Power Management Features ACPI ACPM power management Main switch override mechanism Wake On LAN WOL header Wake ...

Страница 13: ...the key features of the RMC 8356 front panel For detailed information about the RMC 8356 rear panel refer to Chapter 3 I O Information Figure 1 1 Front View of the RMC 8356 The front of the chassis includes the following features SATA HDD Hot swap 3 5 SATA hard disk drive USB Ports Two front access USB 3 0 ports COM Port Front access COM Serial port Control Panel Front control panel with LEDs and ...

Страница 14: ...an Fail LED Flash indicates a fan failure Solid indicates overheat condition NIC2 LED Flash when there is activity on LAN port 2 NIC1 LED Flash when there is activity on LAN port 1 HDD LED Flash when there is hard drive activity Power LED Solid when system is operating Reset Button Reboots the system Power Button Removes the main power but maintains standby power To perform many maintenance tasks ...

Страница 15: ...easurement Studio adds tools for measurement and automation to each language For more information visit ni com mstudio LabWindows CVI is an interactive ANSI C programming environment designed for building virtual instrument applications LabWindows CVI includes a drag and drop editor for building user interfaces a complete ANSI C environment for building your test program logic and a collection of ...

Страница 16: ...s provide precision clock sources custom routing of triggers for multichassis synchronization clock sharing and more and are programmed with NI Sync For more information visit ni com pxi NI VISA is the National Instruments implementation of the VISA specification VISA is a uniform API for communicating and controlling USB Serial GPIB PXI VXI and various other types of instruments This API aids in ...

Страница 17: ...zardous to human life and safety and is capable of inflicting personal injury Chassis Grounding The RMC 8356 requires a connection from the premise wire safety ground to the RMC 8356 chassis ground The earth safety ground must be connected during use of this equipment to minimize shock hazards Refer to the Connecting Safety Ground section for instructions on connecting safety ground Mechanical Loa...

Страница 18: ... chassis facilitate power supply and motherboard cooling Air enters through the front of the chassis and exits through the fans on the rear of the chassis Place the RMC 8356 on a bench top or in an instrument rack so that the fans air outlets and the air inlet apertures in the front and rear of the chassis have adequate ventilation Keep other equipment a minimum of 76 2 mm 3 in away from the air o...

Страница 19: ... The BIOS is stored on a chip and can be easily upgraded using a flash program Note Due to periodic changes to the BIOS some settings may have been added or deleted and might not yet be recorded in this manual Refer to ni com downloads for any changes to BIOS that may not be reflected in this manual Starting the Setup Utility To enter the BIOS Setup Utility hit the Delete key while the system is b...

Страница 20: ... move between fields The date must be entered in Day MM DD YYYY format The time is entered in HH MM SS format Note The time is in the 24 hour format For example 5 30 P M appears as 17 30 00 The date s default value is 01 01 2015 after RTC reset BIOS Version This item displays the version of the BIOS ROM used in the system Build Date This item displays the date when the version of the BIOS ROM used...

Страница 21: ... BIOS of the host adapters will capture Interrupt 19 at bootup immediately and allow the drives that are attached to these host adapters to function as bootable disks If this item is set to Postponed the ROM BIOS of the host adapters will not capture Interrupt 19 immediately and allow the drives attached to these adapters to function as bootable devices at bootup The options are Immediate and Post...

Страница 22: ...U Signature Microcode Patch Max CPU Speed Min CPU Speed CPU Speed Processor Cores Hyper Threading Technology Intel VT x Technology Intel SMX Technology 64 bit EIST Technology CPU C3 State CPU C6 State CPU C7 State L1 Data Cache L1 Code Cache L2 Cache L3 Cache L4 Cache Hyper threading Available when supported by the CPU Select Enabled to support Intel Hyper threading Technology to enhance CPU perfo...

Страница 23: ...tches both cache lines for 128 bytes as comprised if this feature is set to Enabled CPU AES Select Enabled to enable Intel CPU Advanced Encryption Standard AES Instructions for CPU to enhance data integrity The options are Enabled and Disabled Boot Performance Mode This feature allows the user to select the performance state that the BIOS will set before the operating system handoff The options ar...

Страница 24: ...iplies 2 clock speeds in the CPU core in relation to the bus speed when two CPU cores are active Press or on your keyboard to change the value Enter 0 to use the manufacture default setting Core Ratio Limit Override This increases multiplies 3 clock speeds in the CPU core in relation to the bus speed when three CPU cores are active Press or on your keyboard to change the value Enter 0 to use the m...

Страница 25: ...d Enabled Package C State Limit Use this feature to set the Package C State limit The options are C0 C1 C2 C3 C6 C7 C7s C8 and AUTO CPU Thermal Configuration CPU DTS Select Enabled for the ACPI thermal management to use the DTS SMM mechanism to obtain CPU temperature values Select Disabled for EC to report the CPU temperature values The options are Disabled and Enabled ACPI 3 0 T States Select Ena...

Страница 26: ...splay The options are Auto IGFX PEG and PCIE Primary PEG This feature allows the user to select the primary PCI Express Graphics PEG slot The default setting is CPU SLOT6 PCI E 3 0 X16 Primary PCIE PCI Express Graphics This feature allows the user to specify which graphics card to be used as the primary graphics card The options are Auto PCH SLOT4 PCI E 3 0 X4 IN X8 Onboard and PCH SLOT7 PCI E 3 0...

Страница 27: ...ad size The options are Auto 128 TLP and 256 TLP SLOT6 Power Limit Value Use this feature to set the upper limit on the power supplied by the PCIE slot Press or on your keyboard to change this value The default setting is 75 SLOT6 Power Limit Scale Use this feature to select the scale used for the slot power limit value The options are 1 0x 0 1x 0 01x and 0 001x Program PCIe ASPM After OPROM PCIe ...

Страница 28: ... 1 25 GB 1 5 GB 1 75 GB 2 GB 2 25 GB 2 5 GB 2 75 GB 3 GB 3 25 GB and 3 5 GB Energy Performance Gain Use this feature to enable or disable the energy performance gain The options are Disabled and Enabled Memory Scrambler Select Enabled to enable memory scrambler support The options are Disabled and Enabled Fast Boot Use this feature to enable or disable fast path through the memory reference code T...

Страница 29: ... the ASPM level based on the system configuration Select Disabled to disable ASPM support The options are Disabled L0s L1 L0s L1 and Auto SLOT4 L1 Substates Use this feature to configure the PCI Express L1 Substates The options are Disabled L1 1 L1 2 and L1 1 L1 2 SLOT4 PCIe Speed Use this feature to select the PCI Express port speed The options are Auto Gen1 Gen2 and Gen3 SLOT4 Detect Non Complia...

Страница 30: ...this feature to centralize the clock without spreading The options are Disabled and Enabled SATA Configuration When this submenu is selected theAMI BIOS automatically detects the presence of the SATA devices that are supported by the Intel PCH chip and displays the following items SATA Controller s This item enables or disables the onboard SATA controller supported by the Intel PCH chip The option...

Страница 31: ... Version PCI Devices Common Settings PCI PERR SERR Support Select Enabled to allow a PCI device to generate a PERR SERR number for a PCI Bus Signal Error Event The options are Enabled and Disabled Above 4G Decoding Available if the system supports 64 bit PCI decoding Select Enabled to decode a PCI device that supports 64 bit in the space above 4G Address The options are Enabled and Disabled PCH SL...

Страница 32: ...vice installed in LAN Port4 used for system boot The default setting for LAN4 Option ROM is Disabled X11SSZ TLN4F only Onboard Video Option ROM Use this feature to select which firmware type to be loaded for the onboard video controller The options are Disabled Legacy and EFI Network Stack Select Enabled to enable PXE Preboot Execution Environment or UEFI Unified Extensible Firmware Interface for ...

Страница 33: ...lect Auto to allow the BIOS to automatically assign the base I O and IRQ address The options for Serial Port 1 are Use Automatic Settings IO 3F8h IRQ 4 DMA IO 3F8h IRQ 3 4 5 6 7 9 10 11 12 DMA IO 2F8h IRQ 3 4 5 6 7 9 10 11 12 DMA IO 3E8h IRQ 3 4 5 6 7 9 10 11 12 DMA and IO 2E8h IRQ 3 4 5 6 7 9 10 11 12 DMA Serial Port 2 Serial Port 2 Configuration This submenu allows the user the configure setting...

Страница 34: ...e SKU ME FW Image Re Flash Use this feature to update the Management Engine firmware The options are Enabled and Disabled AMT Configuration Intel AMT Select Enabled to use Intel AMT Active Management Technology to enhance system performance The options are Enabled and Disabled BIOS Hotkey Pressed Select Enabled to use the BIOS Hotkey feature The options are Enabled and Disabled Watch Dog Select En...

Страница 35: ...ture to set the transmission speed for a serial port used in Console Redirection Make sure that the same speed is used in the host computer and the client computer A lower transmission speed may be required for long and busy lines The options are 9600 19200 38400 57600 and 115200 bits per second COM1 Data Bits Use this feature to set the data transmission size for Console Redirection The options a...

Страница 36: ...ed for extended terminal resolution support The options are Disabled and Enabled COM1 Legacy OS Redirection Resolution Use this feature to select the number of rows and columns used in Console Redirection for legacy OS support The options are 80x24 and 80x25 COM1 Putty KeyPad This feature selects the settings for Function Keys and KeyPad used for Putty which is a terminal emulator designed for the...

Страница 37: ...5200 bits per second COM2 Data Bits Use this feature to set the data transmission size for Console Redirection The options are 7 Bits and 8 Bits COM2 Parity A parity bit can be sent along with regular data bits to detect data transmission errors Select Even if the parity bit is set to 0 and the number of 1 s in data bits is even Select Odd if the parity bit is set to 0 and the number of 1 s in dat...

Страница 38: ...SCO ESCN and VT400 COM2 Redirection After BIOS Post Use this feature to enable or disable legacy Console Redirection after BIOS POST When set to Bootloader legacy Console Redirection is disabled before booting the OS When set to Always Enable legacy Console Redirection remains enabled when booting the OS The options are Always Enable and Bootloader EMS Emergency Management Services Console Redirec...

Страница 39: ...to start sending data when the receiving buffer is empty The options are None Hardware RTS CTS and Software Xon Xoff Data Bits Parity Stop Bits ACPI Settings ACPI Sleep State This feature selects the ACPI Sleep State that the system will enter into when the suspend button is activated The options are Suspend Disabled and S3 Suspend to RAM High Precision Event Timer Select Enabled to activate the H...

Страница 40: ...e and TPM Clear Device Select Use this feature to select the TPM version TPM 1 2 will restrict support to TPM 1 2 devices TPM 2 0 will restrict support for TPM 2 0 devices Select Auto to enable support for both versions The default setting is Auto The following are informational status messages that indicate the current TPM State TPM Enabled Status TPM Active Status TPM Owner Status TXT Support In...

Страница 41: ...work port by blinking the associated LED Use the keyboard to select a value UEFI Driver This item displays the UEFI driver version Adapter PBA This item displays the Processor Bus Adapter PBA model number The PBA number is a nine digit number i e 010B00 000 located near the serial number Device Name This item displays the adapter device name Chip Type This item displays the network adapter chipset...

Страница 42: ...work port by blinking the associated LED Use the keyboard to select a value UEFI Driver This item displays the UEFI driver version Adapter PBA This item displays the Processor Bus Adapter PBA model number The PBA number is a nine digit number i e 010B00 000 located near the serial number Device Name This item displays the adapter device name Chip Type This item displays the network adapter chipset...

Страница 43: ... reboot The options are No Yes Next reset and Yes Every reset When Log is Full Select Erase Immediately for all messages to be automatically erased from the event log when the event log memory is full The options are Do Nothing and Erase Immediately SMBIOS Event Long Standard Settings Log System Boot Event This option toggles the System Boot Event logging to enabled or disabled The options are Dis...

Страница 44: ...t to erase all system event logs upon next system reboot Select Yes On every reset to erase all system event logs upon each system reboot Select No to keep all system event logs after each system reboot The options are No Yes On next reset and Yes On every reset When SEL is Full This feature allows the user to decide what the BIOS should do when the system event log is full Select Erase Immediatel...

Страница 45: ... computer Station IP Address This item displays the Station IP address for this computer This should be in decimal and in dotted quad form i e 192 168 10 253 Subnet Mask This item displays the sub network that this computer belongs to The value of each three digit number separated by dots should not exceed 255 Station MAC Address This item displays the Station MAC address for this computer Mac add...

Страница 46: ... boot The options are Disabled and Enabled Secure Boot Mode Use this item to select the secure boot mode The options are Standard and Custom CSM Support Select Enabled to support the EFI Compatibility Support Module CSM which provides compatibility support for traditional legacy BIOS for system boot The options are Enabled and Disabled Key Management This submenu allows the user to configure the f...

Страница 47: ...from the manufacturer s defaults Select No to load the DB from a file The options are Yes and No Append Key Select Ye s to add the database from the manufacturer s defaults to the existing DB Select No to load the DB from a file The options are Yes and No ForbiddenSignatures Set New Key Select Yes to load the DBX from the manufacturer s defaults Select No to load the DBX from a file The options ar...

Страница 48: ...Option 1 Legacy UEFI Dual Boot Option 2 Legacy UEFI Dual Boot Option 3 Legacy UEFI Dual Boot Option 4 Legacy UEFI Dual Boot Option 5 Legacy UEFI Dual Boot Option 6 Legacy UEFI Dual Boot Option 7 Legacy UEFI Dual Boot Option 8 Legacy UEFI Dual Boot Option 9 Legacy UEFI Dual Boot Option 10 Legacy UEFI Dual Boot Option 11 Legacy UEFI Dual Boot Option 12 Legacy UEFI Dual Boot Option 13 Legacy UEFI Dua...

Страница 49: ...stem configuration changes select this option to leave the BIOS setup utility and reboot the computer so the new system configuration parameters can take effect Select Save Changes and Exit from the Exit menu and press Enter Save Changes After completing the system configuration changes select this option to save the changes you have made This will not reset reboot the system Discard Changes Selec...

Страница 50: ...e boot up procedure If a fatal error occurs consult with your system manufacturer about possible repairs OS Reinstallation and Recovery Caution Recovering the OS using the hard drive based recovery or the OS recovery USB erases the contents of your hard disk Before recovering the OS back up any files you want to keep The RMC 8356 includes a preinstalled OS from the factory The RMC 8356 also includ...

Страница 51: ... you have the latest drivers go to www intel com and install the Intel Rapid Storage Technology Intel RST RAID software package Note After you reinstall or recover your OS you may find shortcuts on the desktop that require you to install specific drivers or software for example video drivers Due to driver and software packaging it was not possible to preinstall this software during the OS installa...

Страница 52: ...ft right specific Installing the Chassis Rails Begin the rack mounting procedure by installing the inner rails to the server chassis 1 Position the front and rear chassis rail sections along the side of the server making sure the screw holes line up Note that these two rails are left right specific 2 Screw the front chassis rail the long piece securely to the side of the chassis There should be tw...

Страница 53: ... with the rail guides facing inward Note Both front chassis rails and the rack rails have a locking tab which serves two functions First it locks the server into place when installed and pushed fully into the rack its normal operating position In addition these tabs lock the server in place when fully extended from the rack This prevents the server from coming completely out of the rack when pulle...

Страница 54: ...oor before you slide the unit out for servicing Failure to stabilize the rack can cause the rack to tip over Installing the Server into a Telco Rack To install the SuperServer 5019S M2 into a Telco open type rack use two L shaped brackets on either side of the chassis four total 1 First determine how far the server will extend out from the front of the rack The chassis should be positioned so that...

Страница 55: ...Manual 3 Finish by sliding the chassis into the rack and tightening the brackets to the rack Figure 2 3 Installing the Server into a Telco Rack Note Figure is for illustrative purposes only Always install servers to the bottom of a rack first ...

Страница 56: ... following figure for locations and descriptions of the various I O connectors on the rear of the motherboard Figure 3 1 Rear I O Connectors LAN There are two LAN connectors LAN1 LAN2 on the I O back panel There is also a dedicated IPMI LAN connector on the I O back panel These connectors accept RJ45 type cables Refer to the LED Indicators section of Appendix B Hardware Configuration for more info...

Страница 57: ... and one front access USB 3 0 header USB10 11 The USB12 header is USB Type A The onboard headers can be used to provide front side USB access with a cable not included Table 3 1 Front Panel USB 3 0 2 0 Pinout Pin Signal Name 1 VBUS 2 IntA_P2_SSRX 3 IntA_P2_SSRX 4 GND 5 IntA_P1_SSTX 6 IntA_P1_SSTX 7 GND 8 IntA_P1_D 9 IntA_P1_D 10 ID 11 IntA_P2_SSDX 12 IntA_P2_SSDX 13 GND 14 IntA_P2_SSTX 15 IntA_P2_...

Страница 58: ...these connections for VGA and DVI displays The VGA connector is on top and the DVI is on the bottom Table 3 2 Front Panel USB 2 0 Header Pinout Pin Signal Name 1 5 V 2 5 V 3 USB_PN2 4 USB_PN3 5 USB_PP2 6 USB_PP3 7 Ground 8 Ground 9 Key 10 Ground Table 3 3 Type A USB 10 3 0 Pinout Pin Signal Name 1 VBUS 2 USB_N 3 USB_P 4 Ground 5 SSRX 6 SSRX 7 GND 8 SSTX 9 SSTX ...

Страница 59: ...vers digital display at a fast refresh rate It can connect to virtually any display using a DisplayPort adapter for devices such as VGA DVI or HDMI MXI Express Connectors Refer to your MXI Express hardware user manual for connector information Note To access the NI MXI Express BIOS Compatibility Software search for MXI Express BIOS Compatibility Software at ni com drivers ...

Страница 60: ... How do I check the configuration of the memory hard drive time date and so on You can view these parameters in the BIOS setup To enter the BIOS setup reboot the RMC 8356 and press Delete during the memory tests Refer to the BIOS Setup section of Chapter 2 Installation and BIOS Setup for more information Can I use the internal SATA drive and an external hard drive at the same time Yes What RAID mo...

Страница 61: ...ork with my PXI chassis Configuration of the PXI system is handled through Measurement Automation Explorer MAX included with the software pre installed on your RMC 8356 MAX creates the pxi sys ini file which defines the layout and parameters of your PXI system The configuration steps for single or multiple chassis systems are the same In MAX select Help Help Topics PXI to configure your chassis Th...

Страница 62: ...ion How to I upgrade my hard drive or solid state disk Refer to the Upgrading and Replacing Hard Disk Drives section of Appendix B Hardware Configuration How do I flash a new BIOS To see if the latest BIOS is available go to ni com downloads Where do I get the latest software drivers The latest National Instruments software is available from ni com downloads What upgrade options are available for ...

Страница 63: ...memory chip or piece of software Has the system overheated If the Overheat FanFail LED is lit this indicates overheating Unplug the AC power cord from the controller and allow it to cool down before powering it on again Things to Try Make sure the RMC 8356 is plugged in to a working power source Remove any nonessential cables or devices Make sure the CPU and memory modules are properly seated in t...

Страница 64: ...o remove any external cables or terminal blocks connected to the system If the module does not work in these cases it is likely damaged Contact the module manufacturer for further troubleshooting Refer to the KnowledgeBase or product manuals section at ni com for more information spe cific to the chassis and module with which you are having difficulties How do I set Windows to prompt me before shu...

Страница 65: ...x Power disconnect The AC power cable provides main power disconnect Depressing the front panel power switch enables or inhibits the internal power supply Caution Using the RMC 8356 in a manner not described in this document may impair the protection the RMC 8356 provides Mainboard Socket LGA 1151 Chipset Intel C236 chipset Memory slots 4 x Dual Channel DDR4 UDIMM unbuffered ECC Non ECC PCI Expres...

Страница 66: ...rnet controller CPU CPU Xeon E3 1275 V5 Clock speed 3 6 GHz Max turbo frequency 4 GHz Intel Smart Cache 8 MB Package LGA 1151 Hard Disk Drive Capacity 1 TB 3 5 in with 3 additional 3 5 in drive bays for expansion Interface Serial ATA 3 Memory Standard memory 1 x 16 GB DDR4 SDRAM UDIMM ECC 2133MHz Max configurable upgrade 64 GB 4 x 16 GB DDR4 SDRAM UDIMM ECC 2133MHz Mechanical Overall dimensions st...

Страница 67: ...cordance with IEC 60068 2 1 Storage temperature 40 to 60 C Tested in accordance with IEC 60068 2 1 and IEC 60068 2 2 Relative humidity Tested in accordance with IEC 60068 2 56 Operating 8 to 90 noncondensing Nonoperational storage 5 to 95 noncondensing Operating location Indoor use only Maximum altitude 2 000 m Installation Category II Pollution Degree 2 Acoustic Emissions Sound pressure level at ...

Страница 68: ...nada Australia and New Zealand per CISPR 32 Class A equipment is intended for use only in non residential locations Note For EMC declarations and certifications and additional information refer to the Online Product Certification section CE Compliance This product meets the essential requirements of applicable European Directives as follows 2014 35 EU Low Voltage Directive safety 2014 13 EU Electr...

Страница 69: ...iance with WEEE Directive 2012 19 EC on Waste and Electronic Equipment visit ni com environment weee Battery Replacement and Disposal Battery Directive This device contains a long life coin cell battery If you need to replace it use the Return Material Authorization RMA process or contact an authorized National Instruments service representative For more information about compliance with the EU Ba...

Страница 70: ...ribed in this appendix must be performed only by a qualified service technician Disconnect the power cord before servicing Motherboard Layout The following is a layout of the RMC 8356 motherboard with jumper connector and LED locations shown Refer the following tables for descriptions For detailed descriptions pinout information and jumper settings refer to the Power Connections section Figure B 1...

Страница 71: ...1 COM2 62 SLOT4 63 COM1 64 JPAC1 65 Audio FP JPWR1 USB10 11 3 0 AUDIO FP PCH SLOT4 PCI E 3 0 X4 IN X8 CPU SLOT6 PCI E 3 0 X16 PCH SLOT7 PCI E 3 0 X4 IN X8 DP1 DP2 VGA DVI LAN3 4 LAN1 2 USB2 3 3 0 IPMI_LAN USB0 1 1 1 MAC CODE MAC CODE MAC CODE MAC CODE MAC CODE BAR CODE BIOS LICENSE CPU S N CODE USB8 9 USB6 7 USB4 5 I SGPIO1 JPW2 SP1 BT1 LED1 LED2 JD1 JBT1 JPI2C1 JGPIO1 FAN4 FAN2 FAN1 FANB FANA FAN...

Страница 72: ...e to connect these connectors to the 24 pin JPW1 and one 8 pin JPW2 power connectors on the motherboard Failure to do so voids the manufacturer warranty on your power supply and motherboard Note When the LED4 LED is on the onboard power connection is on Be sure to unplug the power cables before removing or installing components Table B 1 Jumper Descriptions Jumper Description Default Setting JBT1 ...

Страница 73: ...e power from the motherboard to onboard devices J18 Extended CMOS Battery Connector JD1 Speaker Buzzer Header JF1 Front Panel Control Header JGPIO1 General Purpose I O Header JIPMB1 4 pin BMC External I2C Header JL1 Chassis Intrusion Header JPI2C1 Power Supply SMBbus I2C Header JPW1 24 pin ATX Power Connector JPW2 2V DC power for CPU or alternative power for special enclosure when the 24 pin ATX p...

Страница 74: ...ed by Intel PCH SLOT6 PCI Express 3 0 x16 Slot supported by the CPU SLOT7 PCI Express 3 0 x4 in x8 Slot supported by Intel PCH SP1 Internal Speaker Buzzer USB0 1 Back Panel Universal Serial Bus USB 2 0 Ports USB2 3 Back Panel Universal Serial Bus USB 3 0 Ports USB4 5 6 7 8 9 Front Access USB 2 0 Headers USB10 11 Front Access USB 3 0 Header USB12 USB Type A Header VGA DVI Back Panel VGA Port DVI Po...

Страница 75: ...before installing or removing components Power Connections Two power connections on the motherboard must be connected to the power supply The wiring is included with the power supply 24 pin Primary ATX Power JPW1 8 pin Processor Power JPW2 CMOS Battery Power J18 ATX Main Power Connector The primary power connector JPW1 meets the ATX SSI EPS 12 V specification You must also connect the 8 pin JPW2 p...

Страница 76: ... must also be connected to the power supply This connector is used to power the processor s Table B 4 ATX Main Power 24 pin Connector Pin Definitions Pin Definition Pin Definition 13 3 3 V 1 3 3 V 14 12 V 2 3 3 V 15 Ground 3 Ground 16 PS_ON 4 5 V 17 Ground 5 Ground 18 Ground 6 5 V 19 Ground 7 Ground 20 Res NC 8 PWR_OK 21 5 V 9 5VSB 22 5 V 10 12 V 23 5 V 11 12 V 24 Ground 12 3 3 V Required Connecti...

Страница 77: ... definitions Headers and Connectors Fan Headers There are six fan headers on the motherboard These are 4 pin fan headers pins 1 3 are backward compatible with traditional 3 pin fans The onboard fan speeds are controlled by Thermal Management via IPMI When using Thermal Management setting please use all 3 pin fans or all 4 pin fans Table B 6 4 Pin Power Pin Definitions Pin Definition 1 2 Ground 3 4...

Страница 78: ... Purpose Input Output header is used to communicate with the enclosure management chip on the backplane Table B 9 Fan Header Pin Definitions Pin Definition 1 Ground Black 2 2 5 A 12 V Red 3 Tachometer 4 PWM_Control Table B 10 Speaker Connection Pin Definitions Pin Setting Definition Pins 1 4 Speaker Pins 3 4 Buzzer Table B 11 SGPIO Header Pin Definitions Pin Definition Pin Definition 1 NC 2 NC 3 G...

Страница 79: ...s encryption and authentication in hard drives It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system Table B 12 JGPIO1 Header Pin Definitions Pin Definition Pin Definition 1 3 3 V Stby 2 GND 3 GP0 4 GP1 5 GP2 6 GP3 7 GP5 8 GP5 9 GP6 10 GP7 Table B 13 Trusted Platform Module Header Pin Definitions Pin Definition Pin Definition 1 LCLK 2 GN...

Страница 80: ...ssis Intrusion header is located at JL1 on the motherboard Attach the appropriate cable from the chassis to the header to inform you when the chassis has been opened Table B 14 Audio Header Pin Definitions Pin Definition Pin Definition 1 Microphone_Left 6 Ground 2 Audio_Ground 7 Jack_Detect 3 Microphone_Right 8 Key 4 Audio_Detect 9 Line_2_Left 5 Line_2_Right 10 Ground Table B 15 SPDIF_Out Pin Defi...

Страница 81: ...agement Bus header for IPMI 2 0 is located at JIPMB1 Connect the appropriate cable here to use the IPMB I2C connection on your system System Management Bus Header A System Management Bus header for additional slave devices or sensors is located at JSMB1 Table B 17 Internal Buzzer Pin Definitions Pin Definition 1 Pos Beep In 2 Neg Alarm Speaker Table B 18 Power SMB Pin Definitions Pin Definition 1 ...

Страница 82: ... I O back panel The UID LED LED1 is located next to the UID switch When you press the UID switch the UID LED will be turned on Press the UID switch again to turn off the LED indicator The UID Indicator provides easy identification of a system unit that may be in need of service Note UID can also be triggered via IPMI on the motherboard Table B 20 External I2C Header Pin Definitions Pin Definition ...

Страница 83: ... 4 seconds or longer Reset Button The Reset Button connection is located on pins 3 and 4 of JF1 Attach it to a hardware reset switch on the computer case Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1 Table B 23 UID LED Pin Definitions Color Status Blue On Unit Identified Table B 24 Power Button Pin Definitions JF1 Pin Definition 1 Signal 2 Ground Table B 25 Reset B...

Страница 84: ...work activity HDD LED The HDD LED connection is located on pins 13 and 14 of JF1 Attach a cable here to indicate the status of all HDD related activity Power LED The Power LED connection is located on pins 15 and 16 of JF1 Table B 27 OH Fan Fail Indicator Status Status Definition Off Normal On Overheat Flashing Fan Fail Table B 28 LAN1 LAN2 LED Pin Definitions JF1 Pin Definition 9 11 3 3 V Stby 10...

Страница 85: ...ad of pins this jumper consists of contact pads to prevent accidentally clearing the contents of the CMOS Complete the following steps to clear the CMOS 1 First power down the system and unplug the power cord s 2 Remove the cover of the chassis to access the motherboard 3 Remove the onboard battery from the motherboard 4 Short the CMOS pads with a metal object such as a small screwdriver for at le...

Страница 86: ...System Management Bus I2C to PCI Express slots to improve PCI performance These two jumpers should be set to the same setting The default setting is Enabled BMC Enabled JPB1 allows you to enable or disable the BMC Baseboard Management Control chip and the onboard IPMI connection This jumper is used together with the IPMI settings in the BIOS If the BMC is disabled IPMI health monitoring and remote...

Страница 87: ...The default setting is BMC LED Indicators LAN LEDs Each of the Ethernet LAN ports has two LEDs One LED indicates activity when flashing while the other Link LED may be green amber or off to indicate the speed of the connection Table B 35 BMC Enabled Jumper Settings Jumper Setting Definition Pins 1 2 BMC Enabled Pins 2 3 Disabled Table B 36 Manufacturer Mode Jumper Settings Jumper Setting Definitio...

Страница 88: ...motherboard When LED3 is blinking the BMC is functioning normally Onboard Power LED The Onboard Power LED is located at LED4 When this LED is on i means power is present on the motherboard Be sure to turn off the system and unplug the power cord before removing or installing components Table B 39 IPMI LAN LED LED Color State Off Off No Connection Green Solid Link Speed Left 100 Mb s Amber Blinking...

Страница 89: ... purchase your DDR 4 UDIMM modules from National Instruments Other off the shelf DDR 4 UDIMM modules are not guaranteed to work properly DIMM Module Population Sequence When installing memory modules the DIMM slots should be populated in the following order DIMMB2 DIMMA2 DIMMB1 DIMMA1 Always use DDR4 DIMM modules of the same type size and speed Mixed DIMM speeds can be installed However all DIMMs ...

Страница 90: ...uaranteed to work properly Caution Exercise extreme care when installing or removing DIMM modules to prevent any possible damage Also note that the memory is interleaved to improve performance Memory Support The RMC 8356 supports up to 64 GB registered UDIMM ECC DDR4 2133 MHz in 4 DIMMs Refer to ni com for the recommended memory list System Memory Allocation and Availability Table B 44 lists possi...

Страница 91: ...d Availability System Device Size Physical Memory Available 4 GB Total System Memory Firmware hub flash memory system BIOS 1 MB 3 99 GB Local APIC 4 KB 3 99 GB Area reserved for the chipset 2 MB 3 99 GB I O APIC 4 KB 4 KB 3 99 GB PCI enumeration area 1 256 MB 3 76 GB PCI Express 256 MB 256 MB 3 51 GB PCI enumeration area 2 if needed aligned on 256 MB boundary 512 MB 3 01 GB VGA memory 16 MB 2 85 G...

Страница 92: ...ted as shown below 5 When the module is fully inserted the plastic clip at each side of the slot automatically closes as shown below 6 Replace the RMC 8356 cover by sliding the cover forward Make sure the safety lock fits firmly Removing DDR Modules Follow these steps to remove DDR modules 1 Remove power from system 2 Open the plastic clips on both sides of the module 3 Remove the module from the ...

Страница 93: ...arrier 2 Swing the handle fully out 3 Grasp the handle and use it to pull the drive carrier out of its bay Mounting a Drive in a Drive Carrier 1 To add a new drive install it into the carrier with the printed circuit board side facing down so that the mounting holes align with those in the carrier 2 Secure the drive to the carrier with the screws provided then push the carrier completely into the ...

Страница 94: ...ndicators Each hard drive carrier has two LED indicators an activity indicator and a status indicator In RAID configurations the status indicator lights to indicate the status of the drive In non RAID configurations the status indicator remains off See the table below for details Note Enterprise level hard disk drives are recommended for use in NI chassis and servers Table B 45 Hard Drive Carrier ...

Страница 95: ...d Battery The motherboard uses non volatile memory to retain system information when system power is removed This memory is powered by a lithium battery residing on the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2 To insert a new battery slide one e...

Страница 96: ...ull speed The system will continue to operate but at reduced performance Replace any failed fan at your earliest convenience with the same type and model Complete the following steps to replace a system fan 1 If necessary open the chassis while the power is running to determine which fan requires replacement Don not run the server for an extended period of time with the chassis open 2 Power down t...

Страница 97: ...etween two hard drives RAID0 doubles the data transfer rate over a single hard drive to enhance system performance To use RAID0 two or more hard drive disks are required RAID1 Data Mirroring Use RAID1 to copy identical data from one disk drive to another By doing so a mirror of source data is created to enhance data security To use RAID1 two or more hard drive disks are required and the second dri...

Страница 98: ...e and press the space bar to select it A triangle appears to confirm the drive selection 6 When Stripe Size is highlighted use the up and down arrow keys to select the stripe size for your RAID0 and press Enter Note Stripe size is 4 128 KB for RAID0 For a server use a lower stripe size for a multimedia system use a higher stripe size The default stripe size is 128 KB 7 Press Enter when the Create ...

Страница 99: ... select Recovery and press Enter 4 When Select Disks is highlighted press Enter to select the HDD to create the recovery volume 5 On the Select Disks screen use the up and down arrow keys to select a drive to use as your master drive and press Tab to configure it as your master drive Use the arrow keys to select your recovery drive and press the space bar to configure it Press Enter to complete th...

Страница 100: ...RAID volume HDD to non RAID 1 From the main menu select Reset Disks to Non RAID and press Enter 2 Use the up and down arrow keys to highlight the RAID set drive to reset and press the space bar to select it 3 Press Enter to reset the RAID set drive A warning message displays 4 Press Y to reset the drive or N to return to the main menu Recovery Volume Options Note A recovery drive is a backup drive...

Страница 101: ... disk is disabled Any change in steps 3 or 4 stops automatic synchronization between the master and recovery drives 5 Press Esc to return to the Main menu Exiting the Intel RSTe SATA Controller Follow these steps to exit the Intel RSTe SATA Controller 1 Press ESC to return to the Advanced menu 2 Press F4 to save changes and restart the system ...

Страница 102: ...ystem Visit ni com services for more information Warranty and Repair All NI hardware features a one year standard warranty that is extendable up to five years NI offers repair services performed in a timely manner by highly trained factory technicians using only original parts at an NI service center Calibration Through regular calibration you can quantify and improve the measurement performance o...

Страница 103: ...ncluded with almost every NI software product including NI Developer Suite This program entitles members to direct access to NI Applications Engineers through phone and email for one to one technical support as well as exclusive access to online training modules at ni com self paced training NI also offers flexible extended contract options that guarantee your SSP benefits are available without in...

Страница 104: ...cent A A Amperes A D Analog to digital Most often used as A D converter AC Alternating Current ACPI Advanced Configuration and Power Management Interface ANSI American National Standards Institute API Application Programming Interface A standardized set of subroutines or functions along with the parameters that a program can call APIC Advanced Programmable Interrupt Controller ...

Страница 105: ... PC or compatible computer BIOS functions embody the basic operations needed for successful use of the computer s hardware resources C C Celsius CAS Column Address Strobe CMOS Complementary Metal Oxide Semiconductor A process used in making chips COM Communications port CPU Central Processing Unit CSA Carrier Serving Area D D A Digital to analog Most often used as an abbreviation for a D A convert...

Страница 106: ... intervals E ECC Error Correcting Code EDO RAM Extended Data Output RAM A type of random access memory RAM chip that improves the time to read from memory on faster microprocessors such as the Intel Pentium EEPROM Electronically Erasable Programmable Read Only Memory EMC Electromagnetic Compatibility EMI Electromagnetic Interference EPP Enhanced Parallel Port F FCC Federal Communications Commissio...

Страница 107: ...ally the 16 bit AT bus K KB Kilobytes of memory L LAN Local Area Network Communications network that serves users within a confined geographical area It is made up of servers workstations a network operating system and a communications link LCD Liquid Crystal Display A display technology using polarizing filters and liquid crystal cells LED Light emitting diode M MAX Measurement Automation Explore...

Страница 108: ...m Event Filter PIO Programmed Input Output POSC Power On Self Configuration POST Power On Self Test PXI PCI eXtensions for Instrumentation An open implementation of CompactPCI that adds electrical features that meet the high performance requirements of instrumentation applications by providing triggering local buses and system clock capabilities PXI also offers two way interoperability with Compac...

Страница 109: ... Detect EEPROM SRAM Static RAM A memory chip that requires power to hold its content It does not require refresh circuitry as a dynamic RAM chip but it does take up more space and uses more power U UDMA Ultra Direct Memory Access See also DMA USB Universal Serial Bus V V Volts VGA Video Graphics Array The minimum video display standard for all PCs VISA Virtual Instrument Software Architecture A si...

Страница 110: ...RMC 8356 User Manual National Instruments G 7 W W Watts WDT Watchdog Timer ...

Страница 111: ...rd drive part numbers B 26 I IDE controller using SCSI hard drive in addition 4 1 installation 2 2 configuration and operation connecting safety ground 2 3 site considerations 2 2 testing power up 2 3 unpacking the RMC 8356 1 1 installing RMC 8356 2 1 Intel HostRAID configurations C 1 Intel Matrix Storage Manager utility exiting C 5 Intel RAID Configuration utility C 1 configuring AMI BIOs for SAT...

Страница 112: ...B 24 RMC 8356 boot options 4 2 chassis configuration 4 2 chassis cooling considerations 2 2 common configuration questions 4 1 configuration hardware B 1 description 1 4 front panel LEDs 4 1 hard drive part numbers B 26 hardware configuration B 1 installation 2 1 2 2 key features 1 2 memory upgrades 1 6 overview 1 2 power source connecting to 2 3 rack mounting 2 36 safety and caution notices 2 1 s...

Страница 113: ...mensions figure A 5 safety A 3 T testing power up 2 3 troubleshooting controller does not boot 5 1 damaged module 5 2 video display 5 1 U unpacking the RMC 8356 1 1 upgrade equipment 1 6 upgrading hard disk drives B 24 upgrading memory B 20 installing DDR modules B 22 removing DDR modules B 23 ...

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