Appendix D Troubleshooting and Common Questions
Serial for Windows NT
D-2
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National Instruments Corporation
that it uses conflict-free resources. For more information, refer to
Chapter 3, Configuration.
To help in the selection of conflict-free resources, Microsoft has provided
a utility called Windows NT Diagnostics. This utility displays a list of the
I/O port addresses, IRQ levels, and DMA channels that are currently
being used in your system. Assign resources not listed by this utility to
your serial interface.
To run the Windows NT Diagnostics, select
Start»Programs»Administrative Tools»Windows NT Diagnostics.
Troubleshooting Diagnostic Messages
This section lists possible diagnostic error messages, along with
solutions.
No National Instruments serial port found
If this error message appears, refer to Chapter 2, Installation and
Verification, to follow these troubleshooting steps:
1.
Verify the hardware resources.
2.
Verify that the National Instruments serial driver is installed.
3.
If either the serial hardware or
serial.sys
file is missing, reinstall
the hardware and software.
Lesser number of ports found than expected
If this error message appears, refer to Chapter 2, Installation and
Verification, to follow these troubleshooting steps:
1.
Verify the hardware resources.
2.
Verify that the National Instruments serial driver is installed.
3.
Check the hardware installation to make sure the correct number of
boards/ports are installed.
I/O address test failed, Interrupt test cannot be
performed.
If this error message appears, verify the hardware resources as described
in Chapter 3, Configuration. If the test still fails, you probably have an
I/O address conflict with legacy boards in your system. Use the niports
configuration utility to change the base I/O addresses assigned to your
ports. For more information, refer to Chapter 3, Configuration.