©
National Instruments Corporation
C-1
GPIB-ENET for MacOS
Appendix
C
Customer Communication
For your convenience, this appendix contains forms to help you gather the information necessary to
help us solve your technical problems and a form you can use to comment on the product
documentation. When you contact us, we need the information on the Technical Support Form and the
configuration form, if your manual contains one, about your system configuration to answer your
questions as quickly as possible.
National Instruments has technical assistance through electronic, fax, and telephone systems to
quickly provide the information you need. Our electronic services include a bulletin board service,
an FTP site, a fax-on-demand system, and e-mail support. If you have a hardware or software
problem, first try the electronic support systems. If the information available on these systems
does not answer your questions, we offer fax and telephone support through our technical support
centers, which are staffed by applications engineers.
Electronic Services
National Instruments has BBS and FTP sites dedicated for 24-hour support with a collection of files
and documents to answer most common customer questions. From these sites, you can also download
the latest instrument drivers, updates, and example programs. For recorded instructions on how to use
the bulletin board and FTP services and for BBS automated information, call (512) 795-6990. You can
access these services at:
United States: (512) 794-5422
Up to 14,400 baud, 8 data bits, 1 stop bit, no parity
United Kingdom: 01635 551422
Up to 9,600 baud, 8 data bits, 1 stop bit, no parity
France: 01 48 65 15 59
Up to 9,600 baud, 8 data bits, 1 stop bit, no parity
To access our FTP site, log on to our Internet host,
ftp.natinst.com
, as
anonymous
and use
your Internet address, such as
, as your password. The support files and
documents are located in the
/support
directories.
Bulletin Board Support
FTP Support
