
19
EN
www.napoleon.com
N415-0537 JUN 24.19
Problem
Possible Causes
Solution
Burner output on
“high” setting is
too low. (Rumbling
noise and fluttering
blue flame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Propane regulator in “low flow”
state.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully. All gas
grill valves must be in the off position when the tank valve
is turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Infrared burner (if
equipped) flashes
back (during
operation the burner
abruptly makes
a loud “whoosh”
sound, followed by a
continuous blow-
torch type sound
and grows dim.)
Ceramic tiles overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate ventilation (too much
grill surface covered by griddle or
pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in the
burner housing.
Turn burner off and allow to cool for at least two minutes.
Relight burner and burn on high for at least five minutes or
until the ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill surface is covered
by objects or accessories. Turn burner off and allow to cool
for at least two minutes, then relight.
Allow burner to cool and inspect very closely for cracks. If
any cracks are found, contact your authorized Napoleon
dealer to order a replacement burner assembly.
Contact your authorized Napoleon dealer for instructions
on ordering a replacement burner assembly.
Illumination and
Side/Rear burner
ignition do not work
Electric Power is out
The grill is nor receiving electric
power
Check the power outage in your area
Ensure the grill is connected between the wall and the
power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the cabinet is broken or not
Ignitor, oven and
cabinet lights work
but the knob lights
don’t illuminate
when turning the
power switch ON
The motion sensor detector does
not work properly
The wire harness does not work
properly
Ensure the blue indicator is ON
Turn the sensor ON by clicking the motion detector button
If blue indicator is ON, replace the motion sensor
Replace the wire harness of the control panel
Illumination of the
knob and switch
lights work fine, but
the side/rear burner
ignition does not
work
The ignitor switch does not work
properly
The ignitor block does not work
properly
Replace the ignitor switch if the switch light illuminates
when you turn the light switch on
Check the switch connection inside the control panel If
there’s no light on the switch when you turn it on.
Replace the ignitor block if the switch illuminates and
sparking noise can be heard.
Illumination and
Side/Rear burner
ignition work fine
but I can’t ignite the
side or rear burner,
even when sparking
noise occurs
The gap between electrodes is too
big or too small
Adjust the gap between two prongs of the side burner
electrode when the side burner does not ignite.
Adjust the gap between the electrode and the rear burner
when the rear burner when the rear burner foes not ignite
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