16
www.napoleongrills.com
N415-0274-AU JAN 24.18
Problem
Possible Causes
Solution
Rear and Side burners
will not light with the
igniter, but will light
with a match.
Dead battery / or installed incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Replace with premium heavy duty battery.
Check that electrode wire is firmly pushed onto
the terminal on the back of the igniter. Check
that the lead wires from the module to the
ignition switch (if equipped) are firmly pushed
onto their respective terminals.
Close air shutter slightly - see previous problem.
Main burner will not
light with the igniter,
but will light with a
match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross
light each other.
Dirty or corroded cross light brackets.
Clean or replace as required.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards, that flake off. Regular cleaning
will prevent this. See cleaning instructions.
Burner output on “high”
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in venturi
tube.
Universal Liquefied Petroleum Gas
regulator in “low flow” state.
Check gas level in
Universal Liquefied Petroleum
Gas cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Infrared burner (if
equipped) flashes
back (during operation
the burner abruptly
makes a loud “whoosh”
sound, followed by a
continuous blow-torch
type sound and grows
dim.)
Ceramic tiles overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
ventilation (too much grill surface
covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in the
burner housing.
Turn burner off and allow to cool for at least two
minutes. Relight burner and burn on high for at
least five minutes or until the ceramic tiles are
evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner off and allow to cool for at least two
minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.
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