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15
EN
www.napoleon.com
N415-0560 JUL06.21
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame
when valve turned to
high.
For propane - improper lighting procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for
10 to 15 minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom.
See assembly instructions.
Preheat grill with both main burners on high for
10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Possible spider web or other debris, or
improper air shutter adjustment.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done by a
qualified gas installer.)
Flames lift away from
burner, accompanied
by the smell of
gas, and possibly
difficulties in lighting.
Improper air shutter adjustment.
Close air shutter slightly according to combustion
air adjustment instructions. (This must be done
by a qualified gas installer.)
Rear and Side burners
will not light with the
igniter, but will light
with a match.
Dead battery / or installed incorrectly.
Loose electrode wire or switch terminal
wires.
Lifting flames on burner.
Replace with premium heavy duty battery.
Check that electrode wire is firmly pushed onto
the terminal on the back of the igniter. Check that
the lead wires from the module to the ignition
switch (if equipped) are firmly pushed onto their
respective terminals.
Close air shutter slightly - see previous problem.
Main burner will not
light with the igniter,
but will light with a
match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect the
performance or safety of the gas grill. Humming
regulators will not be replaced.
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