13
WS-415-55 / 11.10.97
TROUBLE SHOOTING GUIDE
White / grey film forms.
Sulphur from fuel is being
deposited on glass, logs or
combustion chamber sur-
faces.
- clean the glass with a recommended gas glass cleaner or a
non-abrasive ammonia or vinegar based glass cleaner. DO NOT
CLEAN GLASS WHEN HOT. If deposits are not cleaned off regu-
larly, the glass may become permanently marked.
SYMPTOM
SYMPTOM
SYMPTOM
SYMPTOM
SYMPTOM
PROBLEM
PROBLEM
PROBLEM
PROBLEM
PROBLEM
TEST SOLUTION
TEST SOLUTION
TEST SOLUTION
TEST SOLUTION
TEST SOLUTION
B
EFORE
ATTEMPTING
TO
TROUBLESHOOT
,
PURGE
YOUR
UNIT
AND
INITIALLY
LIGHT
THE
PILOT
AND
THE
MAIN
BURNER
WITH
THE
GLASS
DOOR
REMOVED
.
Exhaust fumes smelled
in room, headaches.
Fireplace is spilling.
- check all seals. Check venting action. Consult with a qualified
inspector.
Pilot will not light.
Out of propane gas
- fill the tank.
- check if pilot can be lit by a match
- check that the wire is connected to the push button ignitor.
- check if the push button ignitor needs tightening.
- replace the wire if the wire insulation is broken or frayed.
- replace the electrode if the ceramic insulator is cracked or bro-
ken.
- replace the push button ignitor.
No spark at pilot burner
Spark gap is incorrect
- spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.)
from the electrode tip and the pilot burner. To ensure proper elec-
trode location, tighten securing nut (finger tight plus 1/4 turn).
- check that the manual valve is turned on.
- check the pilot orifice for blockage.
- replace the valve.
- call the gas distributor.
No gas at the pilot burner
PILOT
THERMOPILE
BURNER
ELECTRODE
THERMO-
COUPLE
Pilot goes out when the
gas knob is released.
System is not correctly
purged.
Out of propane gas.
Pilot flame is not large
enough
The gas valve has an
interlock device which
will not allow the pilot
burner to be lit until the
thermocouple has
cooled. Allow approxi-
mately 60 seconds for
the thermocouple to
cool.
- turn up the pilot flame.
Pilot flame is not engulfing the
thermocouple.
- loosen and tighten thermocouple.
- clean thermocouple and valve connection.
- replace thermocouple.
- replace valve.
Thermocouple shorting.
Faultly thermocouple.
Faulty valve.
- replace.
- fill the tank.
- purge the gas line.
- turn up the pilot flame.
- replace.
Carbon is being depos-
ited on glass, logs or
combustion chamber
surfaces.
Flame is impinging on the
logs or combustion cham-
ber.
- check that the logs are correctly positioned.
- open air shutter to increase the primary air.
- check the input rate: check the manifold pressure and orifice
size as specified by the rating plate values.
- check that the door gasketing is not broken or missing and that
the seal is tight.
- check that both 4" and 7" vent liners are free of holes and well
sealed at all joints.
- check that minimum rise per foor has been adhered to for any
horizontal venting.
Air shutter has become
blocked
- ensure air shutter opening is free of lint or other obstructions.
