9
Problem
Possible Causes
Solution
Low heat / Low flame when
valve turned to high.
For propane - improper lighting
procedure.
Ensure lighting procedure is followed carefully. All gas grill
valves must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
For natural gas - undersized
supply line.
Pipe must be sized according to installation code.
For both gases - improper
preheating.
Pre-heat grill with both main burners on high for 10 to 15
minutes.
Excessive flare-ups/uneven
heat.
Improper pre-heating.
Pre-heat grill with both main burners on high for 10 to 15
minutes.
Excessive grease and ash build
up on sear plates and in drip
pan.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instructions.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions.
Improper air shutter adjustment.
Close air shutter slightly according to combustion air
adjustment instructions.
Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.
TROUBLESHOOTING
Rear burner will not light
with the igniter, but will light
with a match.
Humming regulator.
Normal occurence on hot days.
This is not a defect. It is caused by internal vibrations in
the regulator, and does not affect the performance or safety
of the gas grill. Humming regulators will not be replaced.
Dead battery / or installed
incorrectly.
Replace with heavy duty 'AAA' battery. Install with positive
terminal down.
Loose electrode wire.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter.
Wrong replacement igniter.
One spark systems must use a one spark igniter.
Grill will not light when the
control knob is rotated.
Lack of gas.
Check to see if tank is empty.
No spark.
Turn off the gas. Remove the grill and searplate to
visually check for spark at the electrode when
rotating knob. Ensure the electrode wire is
connected properly.
Obstruction in burner or orifice.
Do other burners operate? If so, check the burner and gas
orifice on the malfunctioning burner for an obstruction.
Refer to cleaning instructions.
Low fuel level.
Fill propane tank.
Obstruction in burner or orifice.
Do other burners operate fine? If so check the burner and
gas orifice for an obstruction or spider web. Refer to
cleaning instructions.
