15
EN
www.napoleon.com
N415-0541 JUL 17.20
Problem
Possible Causes
Solution
Illumination and Side/Rear
burner ignition do not work
Electric Power is out
The grill is nor receiving electric
power
Check the power outage in your area
Ensure the grill is connected between the wall and
the power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the cabinet is broken
or not
Burner output on “high”
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Propane regulator in “low flow”
state.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully. All
gas grill valves must be in the off position when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighting instructions.
Infrared burner (if
equipped) flashes back
(during operation the
burner abruptly makes
a loud “whoosh” sound,
followed by a continuous
blow-torch type sound and
grows dim.)
Ceramic tiles overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to
inadequate ventilation (too much
grill surface covered by griddle or
pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in the
burner housing.
Turn burner off and allow to cool for at least two
minutes. Relight burner and burn on high for at least
five minutes or until the ceramic tiles are evenly
glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
off and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact your
authorized Napoleon dealer to order a replacement
burner assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.
Ignitor, oven and cabinet
lights work but the knob
lights don’t illuminate when
turning the power switch
ON
The motion sensor detector does not
work properly
The wire harness does not work
properly
Ensure the blue indicator is ON
Turn the sensor ON by clicking the motion detector
button
If blue indicator is ON, replace the motion sensor
Replace the wire harness of the control panel
Illumination of the knob
and switch lights work fine,
but the side/rear burner
ignition does not work
The ignitor switch does not work
properly
The ignitor block does not work
properly
Replace the ignitor switch if the switch light
illuminates when you turn the light switch on
Check the switch connection inside the control panel
If there’s no light on the switch when you turn it on.
Replace the ignitor block if the switch illuminates
and sparking noise can be heard.
Illumination and Side/Rear
burner ignition work fine
but I can’t ignite the side
or rear burner, even when
sparking noise occurs
The gap between electrodes is too
big or too small
Adjust the gap between two prongs of the side
burner electrode when the side burner does not
ignite.
Adjust the gap between the electrode and the rear
burner when the rear burner when the rear burner
foes not ignite
The knob and switch lights
blink eight times with 0.5
seconds intervals and then
turn off.
The batteries are low
Replace the batteries
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