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27 26 Limited Warranty Frequently Asked Questions
FAQ///
What’s with all the pieces?
Rooms (and their walls) come in all shapes and sizes. The Nanit Wall Mount’s
modular pieces provide flexibility, allowing you to configure your system based
on your outlet’s location -- keeping loose wires contained and away from baby.
Do I need to use the mounting template?
In a word, yes. The provided mounting template ensures you install
Nanit Wall Mount in the right position, allowing its smart algorithm technology
to work its best.
Will my toddler be able to reach the camera?
The Nanit Wall Mount has been designed so that a 2-year-old in the 90th
percentile of growth (aka a future pro basketball player) standing with arms
outstretched can’t reach it.
Will Nanit work with a portable crib or bassinet?
Nanit will work with all types of cribs and bassinets, provided they are placed
within the camera’s field of view. If placing your crib or bassinet where Nanit
can see it is a challenge, you can remove Nanit from its wall mount and drop it
into the Multi-Stand (sold separately) to keep a close eye on baby.
Can I hang a cute mobile on my Nanit?
Please refrain from adding any additional weight to the mount. While designed
to safely and securely support the Nanit Camera above your crib, Nanit Wall
Mount is not designed to support additional weight. A mobile, even the most
adorable one, may obscure the camera, as well.
Do I have to use the included cable covers?
Most definitely. Designed to meet the most stringent safety standards
in the baby monitor market, Nanit Wall Mount’s cable covers are needed
to secure your monitor safely next to a crib.
Can little ones get their fingers into the cable covers?
Not to worry. The cable covers are designed to prevent tiny baby fingers
from reaching behind them and grabbing hold.
My Nanit Camera isn’t pairing. What do I do?
Sorry to hear about that! Please visit nanit.com/pairing for assistance.
For additional information and troubleshooting visit, support.nanit.com
LIMITED WARRANTY///
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION
ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS
AND EXCLUSIONS THAT MAY APPLY TO YOU.
1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE.
Udisense, Inc. DBA: Nanit (“Nanit”), located at 244 Fifth Avenue, Suite #2702
New York, NY 10001, warrants to the owner of the enclosed product that
the product contained in this box (“Product”) will be free from defects
in materials and workmanship for a period of one (1) year from the date of
delivery following the original retail purchase (the “Warranty Period”).
If the Product fails to conform to this Limited Warranty during the Warranty
Period, Nanit will, at its sole discretion, either (a) repair or replace any defective
Product or component; or (b) accept the return of the Product and refund
the money actually paid by the original purchaser for the Product. Repair or
replacement may be made with a new or refurbished product or components,
at Nanit’s sole discretion. If the Product or a component incorporated within it
is no longer available, Nanit may, at Nanit’s sole discretion, replace the Product
with a similar product of similar function. This is your sole and exclusive remedy
for breach of this Limited Warranty. Any Product that has either been repaired
or replaced under this Limited Warranty will be covered by the terms of this
Limited Warranty for the longer of (a) ninety (90) days from the date of delivery
of the repaired Product or replacement Product, or (b) the remaining Warranty
Period. This Limited Warranty is transferable from the original purchaser
to subsequent owners, but the Warranty Period will not be extended in duration
or expanded in coverage for any such transfer.
2. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM
UNDER THIS LIMITED WARRANTY.
Before making a claim under this Limited Warranty, the owner of the Product
must (a) notify Nanit of the intention to claim by visiting support.nanit.com during
the Warranty Period and providing a description of the alleged failure, and
(b) comply with Nanit’s return shipping instructions. Nanit will have no warranty
obligations with respect to a returned Product if it determines, in its reasonable
discretion after examination of the returned Product, that the Product
is an Ineligible Product (defined below).
3. WHAT THIS LIMITED WARRANTY DOES NOT COVER.
This Limited Warranty does not cover the following (collectively “Ineligible
Products”): Products marked as “sample” or “Not for Sale”, or sold “AS IS”;
or Products that have been subject to: (a) modifications, alterations, tampering,