26
4 Questions and Answers
Q1. What should I do if the camera signal is not displayed?
Ans: NSCaster-X1 is automatically identify the input signal. HDMI input supports SD and HD all
formats but for the SDI input, it only supports HD all-standard which means that it does not support
SD. If the camera signal cannot be displayed, please confirm that the camera is turned on and make
sure the camera is connected to the NSCaster-X1 device input port properly. If using SDI input, make
sure that it is not SD. If all of the above are normal, you can connect the camera to the monitor to
check whether there is a signal or not. If all of the above are normal, please call us at 400-086-0078
for technical support.
Q2. What should I do if the live webcast is not stream?
Ans: First, use the network test function to test and make sure that the device is properly connected.
After that, check the upload and download speed whether is normal or not. Then confirm whether
the server address, port, and publishing point/flow name are correct.
Q3. What can I do if WIFI cannot connect?
Ans: First, check if the WIFI antenna is connected properly, then check if the 4G antenna is misused.
After that, check if the WIFI is enabled in the software.
Q4. What can I do if 4G cannot connect?
Ans: First, check if the 4G SIM card is plugged in, then check the 4G antenna whether is connected
or not and use the correct 4G antenna or not. After that, check if 4G is enabled in the software. If all
of the above are normal, call 4G operator customer service to check if there is a balance on the 4G
card.
Q5. What should I do if the device fails to boot?
Ans: First, check if the power is plugged in, and the power switch is pressed to the power-on
position. If all of the above are normal, please call us at 400-086-0078 for technical support.
