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Frequently Asked Questions
Does my response center provide 24-hour in-home monitoring?
Most response centers provide 24-hour monitoring service. Contact your service provider if you have
any questions.
How can the MXD-LTE help me to be safe at home?
The MXD-LTE allows you to call for help, even if you are alone and cannot reach or use the telephone.
Simply press your PHB and your MXD-LTE unit will call the response center where your unit will be
identified and connected to a trained attendant. Simply press your Personal Help Button (within range)
to activate your MXD-LTE unit at any time. You can also press the large HELP button on top of the base
unit.
Is my MXD-LTE compatible with all cellular networks?
The MXD-LTE is only designed to operate with the AT&T and Verizon Cellular Networks. It is not
designed to work with any other cell network or with any land-line telephone service. Please contact
your provider if your MXD-LTE does not find a cell signal or reports that the signal is weak.
Will my MXD-LTE unit affect my personal cell phone?
Your MXD-LTE will not interfere with any aspect of your own personal cell phone. You cannot plug any
telephone handset or other cellphones into your MXD-LTE.
What if I am outside and you can’t hear me?
An attendant will attempt to establish voice contact with you using the MXD-LTE’s speakerphone. If you
do not respond the attendant will then follow your response center’s procedures, such as calling your
home telephone, your cell phone, listed responders in the order you have provided, or call your local
emergency services. Contact your service provider for more information.
Is my Personal Help Button (PHB) waterproof?
Your Mytrex PHB is water-resistant and we encourage you to wear it in the bathtub or shower because
many accidents and medical problems occur in these places.
What happens to my service if I move or go away for a period of time?
Your MXD-LTE is a wireless device that can be easily moved and used in any location in which AT&T or
Verizon cell service is available. However, it does
NOT
have GPS capabilities and
CANNOT
determine a
user’s location via signal transmission. Your Response Center’s personnel rely on the accuracy of the
information you provide to them and will direct Emergency Responders to the address they have on file.
Therefore, you must notify your service provider promptly whenever you relocate your MXD-LTE unit.
Before choosing the MXD-LTE for your medical alarm needs, it is extremely important that you initiate
tests of the MXD-LTE with the base unit in the locations where you plan to use it, in order to determine
solid, repeatable cell service is always present.
