MYiR MYD-JX8MX Series, Руководство по разработке

Страница: 30 / 31

* Problems occurred during the modification of MYIR’s software source code.
1. After-sales maintenance service
The products except LCD, which are not used properly, will take the twelve months free maintenance service since the purchase
date. But following situations are not included in the scope of our free maintenance service:
* The warranty period is expired;
* The customer cannot provide proof-of-purchase or the product has no serial number;
* The customer has not followed the instruction of the manual which has caused the damage the product;
* Due to the natural disasters (unexpected matters), or natural attrition of the components,
or unexpected matters leads the defects of appearance/function;
* Due to the power supply, bump, leaking of the roof, pets, moist, impurities into the boards,
all those reasons which have caused the damage of the products or defects of appearance;
* Due to unauthorized weld or dismantle parts or repair the products which has caused
the damage of the products or defects of appearance;
* Due to unauthorized installation of the software,
system or incorrect configuration or computer virus which has caused the damage of products.
Warm tips:
1. MYIR does not supply maintenance service to LCD. We suggest the customer first check the LCD when receiving the goods.
In case the LCD cannot run or no display, customer should contact MYIR within 7 business days from the moment get the
goods.
2. Please do not use finger nails or hard sharp object to touch the surface of the LCD.
3. MYIR suggests user purchasing a piece of special wiper to wipe the LCD after long time use, please avoid clean the surface
with fingers or hands to leave fingerprint.
4. Do not clean the surface of the screen with chemicals.
5. Please read through the product user manual before you using MYIR’s products.
6. For any maintenance service, customers should communicate with MYIR to confirm the issue first. MYIR’s support team
will judge the failure to see if the goods need to be returned for repair service, we will issue you RMA number for return
maintenance service after confirmation.
1. Maintenance period and charges
MYIR will test the products within three days after receipt of the returned goods and inform customer the testing result.
Then we will arrange shipment within one week for the repaired goods to the customer. For any special failure, we will
negotiate with customers to confirm the maintenance period.
For products within warranty period and caused by quality problem, MYIR offers free maintenance service; for products
within warranty period but out of free maintenance service scope, MYIR provides maintenance service but shall charge
some basic material cost; for products out of warranty period, MYIR provides maintenance service but shall charge
some basic material cost and handling fee.
2. Shipping cost
During the warranty period, the shipping cost which delivered to MYIR should be responsible by user; MYIR will pay for the
return shipping cost to users when the product is repaired. If the warranty period is expired, all the shipping cost will be
responsible by users.
1. Products Life Cycle
MYIR will always select mainstream chips for our design, thus to ensure at least ten years continuous supply; if meeting some
main chip stopping production, we will inform customers in time and assist customers with products updating and upgrading.
Value-added Services
Appendix Warranty & Technical Support Services
30