Frequently Asked Questions
Can I convert my gas grill from one fuel source to another?
No. Your gas grill is manufactured to specific standards developed by CSA and ANSI for your
safety and grilling performance for either LP or Natural Gas. We do not offer conversion kits nor do
we recommend you change the fuel type.
How are your grills tested?
Our grills are tested and certified by CSA, a leading worldwide independent testing center, to meet
or exceed various CSA and ANSI standards along with various performance standards. The
burners and gas line in each grill are also individually tested when each grill comes off the
assembly line just prior to packaging. Each burner is ignited for this test.
What is the humming noise I sometimes here coming from my regulator?
The humming sound you can hear is just gas flowing through the regulator. There is no need to be
concerned with a low volume of noise.
My grill has a low flame on some burners, or some burners will not light at all. What can
cause this?
This can be caused by the regulator’s flow limiting device, which is generated by a sudden
change
in pressure. Opening the tank valve too quickly can cause this. In this case, close the LP tank valve
and disconnect from the regulator. Let it stand for 10 minutes. Reconnect the regulator to the LP
tank.Open the grill lid. Slowly open the LP tank valve. Follow the burner lighting procedures and
light the burner furthest from the LP tank. Continue to light the other burners as you move towards
the LP tank.
Can I use ceramic plates, briquettes of any kind, or lava rocks?
No. Your grill is designed for use only with the heat diffusers. Grease drips down on to the diffusers
and is burned, creating steam and additional flavor.
For Customer Service: Call (514) 737-9701; 888-275-4538
LIMITED WARRANTY
MVP Group warrants its new product(s) to be free from defects in material and workmanship for a period of one (1) year
from the original date of installation not to exceed 15 months from date of shipment from our factory. Equipment sold
outside the continental US and Canada is excluded from this warranty.
This warranty is limited to product(s) sold to the original commercial user. The liability of MVP is limited to, at MVP's
option, the repair or replacement of any part (ground shipping only) found by MVP to be warranted herein. MVP shall
bear the normal labor charges for repair of replacement to the extent that such repair or replacement is performed within
(2) two hours or up to 100 miles total of the office of an authorized service agency, within the continental US and Canada
and during regular (straight time) hours. Travel outside of the (2) two hours or 100 miles, and any work performed at
overtime or weekend rates would be the responsibility of the owner/user. Defective parts must be returned to MVP ,
freight pre-paid, for Warranty inspection.
MVP assumes no responsibility for any product not installed properly in accordance with the instructions supplied with
the equipment by an authorized representative. Any equipment which has been modified by unauthorized personnel or
changed from its original design is not covered under this warranty. Furthermore, MVP assumes no obligation for any
product which has been subject to misuse, abuse or hard chemicals. Normal maintenance as outlined in the instructions is
the responsibility of the owner-user and is not a part of this warranty. Normal parts wear and maintenance is also not
covered by this warranty. This warranty is in lieu of any other agreement, expressed or implied, and constitutes the only
warranty of MVP with respect to the product.
This states the exclusive remedy against MVP relating to the product(s) whether in contract or in tort or under any other
legal, theory, and whether arising out of warranties, representations, instruction, installation or defects’ from any cause.
MVP shall not be liable whether in contract or in tort or under any other legal theory for loss of revenue or profit, or for
any substitute use or performance or for incidental, indirect, special or consequential damages, or for any other loss or cost
of similar type.
Proper installation, initial check out, air shutter adjustments, or normal maintenance such as lubrication, adjustment or
calibration of controls is the responsibility of the dealer, owner-user or installing contractor and is not covered by this
warranty.
Parts warranty cover – MVP warrants all new machine parts produced authorized by MVP to be free from defects in
material and workmanship for a period of 90 days from the Warranty Commencement Date. If any defect in material and
workmanship is found to exist within the warranty period MVP will replace the defective part without charge. Defective
parts become the property of MVP.
Warranty Exclusions
•
Negligence or Acts of God.
▪
Thermostat calibrations after (30) thirty days
from equipment installation due.
▪
Air and Gas adjustments.
▪
Adjustments to burner flames and cleaning of
pilot burners.
▪
Failures caused by erratic voltages or gas
supplies.
▪
Unauthorized repair by anyone other than a
Sierra Authorized Service Center.
▪
Damage in shipment.
▪
Alteration, misuse or improper installation.
▪
If serial number has been removed or altered.
▪
Thermostats and safety valves with broken
capillary tubes.
▪
Ordinary wear and tear.
