MVG industries NeptuLink, Руководство пользователя

Страница: 19 / 22

EN
19
Troubleshooting and FAQ
Should you experience any problems with your terminal, please use the table below to find a solu-
tion. If you
can’t find the right solution, please contact our Technical Support team or your retailer.
PROBLEM DESCRIPTION POSSIBLE CAUSE POSSIBLE SOLUTION
Poor reception quality
You are too far away from any of your
service provider’s mobile network base
stations to receive a high-quality signal.
Check your network coverage.
To send and receive data, you must be
in a zone covered by your service
provider’s network.
SIM card error
Faulty or damaged SIM card. Contact your mobile operator.
SIM card inserted incorrectly.
Insert your SIM card correctly following
the steps described under
”INSERTING
THE SIM CARD
”
.
SIM card blocked
You have entered the wrong PIN code.
Contact your service provider to obtain a
PUK code to unblock the SIM card.
Internet connection unavaila-
ble or slow
You are not in a 3G/4G service
coverage zone.
Check your network coverage.
You should see reception bars displayed
on your terminal's configuration interface,
to
gether with “3G” or “4G”.
Weak reception signal. Bring your vessel closer to land.
You have used up your Internet data
volume.
Contact your service provider to find
out how much data you have used.
If you have exceeded your data allowance,
your bandwidth may be reduced.
Cannot access the terminal’s
administration interface
The terminal is not switched on.
Check the power cord. Connect the
terminal.
If you are using the PoE configuration,
ensure that the injector is connected
to the power supply.
The connection status is
displayed as “Not Connected”
The SIM card settings you have entered
are incorrect. Contact your service provider to obtain
the correct SIM card settings.
You have changed the SIM card settings.
Click “Connect” on the NeptuLink inter-
face or unplug and then reinsert the
power cable.
“Getting Carrier” connection
status continuously displayed
You are not in a 3G/4G service coverage
zone.
Check your network coverage.