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Warranty Regulations
§1 Warranty
MUTEC GmbH warrants the flawless performance of this product to the original buyer for a period of two (2) years from the date of purchase. If any failure
occurs within the specified warranty period that is caused by defects in material and/or workmanship, MUTEC GmbH shall either repair or replace the product
free of charge within 90 days. The purchaser is not entitled to claim an inspection of the device free of charge during the warranty period. If the warranty claim
proves to be justified, the product will be returned freight prepaid by MUTEC GmbH within Germany. Outside Germany, the product will be returned with the
additional international freight charges payable by the customer. Warranty claims other than those indicated above are expressly excluded.
§2 Warranty Transferability
This warranty is extended exclusively to the original buyer who bought the product from a MUTEC GmbH specialized dealer or distributor, and is not transfer-
able to anyone who may subsequently purchase this product. No other person (retail dealer, distributor, etc.) shall be entitled to give any warranty promise on
behalf of MUTEC GmbH.
§3 Waranty Regulations
The return of the completed registration card, or online registration on one of the websites specified below, is a condition of warranty. Failing to register the
device before returning it for repair will void the extended warranty.
The serial number on the returned device must match the one stated on the registration card or entered during online registration. Otherwise, the device
will be returned to the sender at the sender’s expense.
Any returned device must be accompanied by a detailed error description and a copy of the original sales receipt issued by a MUTEC dealer or distributor.
The device must be returned free of shipping expenses and in the original package, if possible; otherwise, the sender has to provide comparably protective
packaging.
The sender is fully responsible for any damage or loss of the product when shipping it to MUTEC GmbH.
§4 Limitation of Warranty
Damages caused by the following conditions are not covered by this warranty:
Damages caused by every kind of normal wear and tear (e.g. displays, LEDs, potentiometers, faders, switches, buttons, connecting elements, printed
labels, cover glasses, cover prints, and similar parts).
Functional failure of the product caused by improper installation (please observe CMOS components handling instructions!), neglect or misuse of
the product, e.g. failure to operate the unit in compliance with the instructions given in the user or service manuals.
Damage caused by any form of external mechanical impact or modification.
Damage caused by the user’s failure to connect and operate the unit in compliance with local safety regulations.
Damage caused by force majeure (fire, explosion, flood, lightning, war, vandalism, etc.).
Consequential damages or defects in products from other manufacturers as well as any costs resulting from a loss of production.
Repairs carried out by personnel which is not authorized from MUTEC GmH
§5 Repairs
To obtain warranty service, the buyer must call or write to MUTEC GmbH before returning the unit. All inquiries must be accompanied by a description of
the problem and the original buyer’s invoice. Devices shipped to MUTEC GmbH for repair without prior notice will be returned to the sender at the sender’s
expense. In case of a functional failure please contact:
MUTEC Gesellschaft fuer Systementwicklung und Komponentenvertrieb mbH
Siekeweg 6/8 • 12309 Berlin • Germany • Fon 030-746880-0 • Fax 030-746880-99 • [email protected] • www.mutec-net.com
