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Table of Contents
1 Year Warranty
1-877-447-4768 Monday to Friday from 8:30AM to 4:30PM (EST),
Web: www.ghpgroupinc.com
Email: [email protected]
Canada: 271 Massey Road, Guelph, Ontario, Canada, N1K 1B2
USA: 6440 W. Howard Street, Niles, Illinois U.S.A. 60714
WHAT IS COVERED
The manufacturer warrants that your new electric fireplace is free from manufacturing and material defects for
a period of one year from date of purchase, subject to the following conditions and limitations.
This electric fireplace must be installed and operated at all times in accordance with the instructions furnished
with the product. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
This warranty is non-transferrable, and is made to the original owner, provided that the purchase was made
through an authorized supplier of the manufacturer. This warranty is limited to the repair or replacement of
part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected
to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection. The
manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of the defective part(s).
WHAT IS NOT COVERED
Any installation, labor, construction, transportation, or other related costs/expenses arising from defective
part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the
manufacturer assume responsibility for same. Further, the manufacturer will not be responsible for any
incidental, indirect, or consequential damages, except as provided by law.
All other warranties - expressed or implied - with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded. The manufacturer neither
assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of
this product. The warranties as outlined within this document do not apply to non-manufacturer accessories
used in conjunction with the installation of this product.
This warranty does not cover the lightbulb(s) included with the fireplace.
This warranty is void if: the fireplace has been operated in atmospheres contaminated by chlorine, fluorine, or
other damaging chemicals; the fireplace is subjected to prolonged periods of dampness or condensation; the
fireplace is altered, willfully abused, damaged by accident, or misused in any way.
If warranty service is needed, contact the Customer Service Team at 1-800-986-3460 from 8 a.m. - 6 p.m., EST,
Monday-Friday or visit www.homedepot.com/hdc.
Make sure you have your warranty, your sales receipt, and the model/serial number of your product.
DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF. PLEASE CONTACT CUSTOMER SERVICE AT:
Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Pre-Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Planning Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 3
Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hardware Included . . . . . . . . . . . . . . . . . . . . . . . . 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . 4
Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Care and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . 15
Shelf Weight Capacity . . . . . . . . . . . . . . . . . . . . . . 15
Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
