Obtaining the Warranty Service
Warranty service or Returned Merchandise Authorization (RMA) under this International Limited Warranty
will be honored only if claims are made within the warranty period. For notifications to MURIDEO or prod
-
ucts outside the warranty period, the process will be the same, but charges may apply. Contact details
may be obtained on MURIDEO website https://www.murideo.com/
Customers are requested to perform the following actions before claiming MURIDEO product as defective:
(a) Owner must notify MURIDEO, during the warranty period, in writing of alleged defect, and allow MU-
RIDEO a reasonable opportunity to inspect the allegedly defective product;
(b)
No Product may be returned without MURIDEO’s consent, The MURIDEO RMA# must accompany
all returns, and all returns must be delivered to MURIDEO within the warranty period;
(c)
Owner may, then at its own expense, return the allegedly defective Product, freight pre-paid and in
the original packaging, accompanied by a brief statement explaining the alleged defect to MURIDEO;
(d)
If MURIDEO determines that any returned Product is not defective, or if MURIDEO determines that
the defect is not covered by the warranty, MURIDEO will return the Product to the Owner at Owner’s ex-
pense, freight collect, and Owner agrees to pay MURIDEO’s reasonable cost of handling and testing;
(e)
Upon determining that a returned product is defective, to receive warranty service Owner will
need to present the invoice showing the original purchase transaction. If shipping the product, Owner will
need to package it carefully and send it, transportation prepaid by a traceable, insured method, to the
MURIDEO Service Center. Package the product using adequate padding material to prevent damage in
transit. The original container is ideal for this purpose. Include the RMA #, your name, return shipping ad-
dress, email address and telephone number where you may be reached during business hours, inside the
shipping package with the unit. Any replacement unit will be warranted under these Terms and Conditions
for the remainder of the original warranty period or ninety (90) days whichever is longer.
Refer to user manual available for download on our website
for important tips
on how to operate and troubleshoot the product.
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