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Chapter 4 – Troubleshooting and Frequently Asked Questions

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide

31

Data Cable Diagram – with Voice

Fused DC Power Cable Dimensions

Changing the Fuse

The Fused DC power cable is provided when a single unit is purchased.

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Содержание MultiModem MTCBA-G-F4

Страница 1: ...MultiModem GPRS Wireless Modem MTCBA G F4 User Guide...

Страница 2: ...Multi Tech s website for current versions of our product documentation Revision History Revision Date Description A 10 03 07 Initial Release B 11 19 08 Remove fax requirements and minor editorial cha...

Страница 3: ...RB Requirements Note 9 FCC Requirements Note 9 Interfaces 10 LEDs 10 RS232 15 Pin Connector Pinout 10 AT Command Information 10 Chapter 2 Activation and Installation 11 Activating Your Wireless Accoun...

Страница 4: ...RS Network for Internet Access 23 Chapter 4 Troubleshooting and Frequently Asked Questions 26 Troubleshooting Examples 26 Situation A The modem does not answer 26 Situation B The modem always returns...

Страница 5: ...w any special regulations regarding the use of radio equipment Follow the safety advice given below Caution Maintain a separation distance of at least 20 cm 8 inches between the transmitter s antenna...

Страница 6: ...ou le refus des services cellulaires au contrevenant une action en justice ou les deux teignez votre appareil sans fil lorsque autour de l essence ou pompes diesel carburant et avant de remplir votre...

Страница 7: ...to 32VDC 400mA Average 5V 1A Peak 5V Mechanical Dimensions Weight 4 3 L x 2 4 W x 0 94 H 4 2 oz 11 cm x 6 1 cm x 2 4 cm 119 g Connectors Fasteners Antenna Connection type SMA jack Serial Connector DE...

Страница 8: ...racteristics for external connections Parameters GSM GPRS 850 900 GSM GPRS 1800 1900 Unit Typ Typ Input Supply Voltage 5 13 2 32 5 13 2 32 V Input peak supply current in comm mode at Pmax 1 4 2 1 4 2...

Страница 9: ...enna ANF1 1HRA Hinged Right Angle 800 1900 MHz Cellular Modem Antenna ANF21HRA Hinged Right Angle 850 900 1800 1900 MHz Cellular Modem Antenna ANQB 1HRA PTCRB Requirements Note There cannot be any alt...

Страница 10: ...ates presence of DC power when lit RS232 15 Pin Connector Pinout 10 11 6 1 5 15 PIN EIA CCIT Designation RS 232 1 DCD 109 Data Carrier Direct 6 RX 104 Receive Data out 2 TX 103 Transmit Data 8 DTR 108...

Страница 11: ...your cellular modem Phone Numbers for the Wireless Modem Every wireless modem will have its own unique phone number The phone number may simply be given to you by your wireless service provider or it...

Страница 12: ...America 1 Connect between the MultiModem power receptacle and the mains power outlet Connecting Optional Direct DC Power 1 Connect the fused DC power cable into the DC power connector on the modem 2...

Страница 13: ...he equipment Installing the Modem Driver Before you Begin If you are operating the modem on a PC that runs a Windows operating system download the MultiModem driver from the Multi Tech website Note If...

Страница 14: ...the Phone and Modem Options window click the Modems tab 4 To add a new modem click Add The Add New Hardware wizard window opens and steps you through the installation 5 On the Install New Modem panel...

Страница 15: ...xt panel click Browse 9 Browse to the location where you placed the driver that you downloaded from the Multi Tech website 10 Select the driver for your modem and click Next 11 The next installation w...

Страница 16: ...odem column Also ensure that the correct COM port is listed in the Attached To column 3 Highlight the modem Click Properties 4 A Properties window opens Select the Diagnostics tab 5 Click Query Modem...

Страница 17: ...ming status you must use a terminal application such as HyperTerminal To open this program in Windows XP or Windows 2003 go to Start All Programs Accessories Communications HyperTerminal Other Windows...

Страница 18: ...he ATI command to check the modem s identity 1 To display manufacturing data type ATI0 Note This command uses the capital letter I after AT The command ends in a zero Manufacturing data displays for e...

Страница 19: ...This command tells the modem to inform the wireless network that you are initiating a CSD modem call If you are dialing to another modem the remote modem should answer and a connection between the tw...

Страница 20: ...The message is stored in the index as message 4 Sending a Message from Storage 1 Type AT CMSS x 8585551212 press Enter 2 The modem may respond with CMSS 1 OK The transmission is successful One SMS me...

Страница 21: ...set memory storage when writing and sending SMS messages CPMS 0 50 0 50 OK at cmgs 7632273726 send message to the number specified in quotes TEST message ONE Type message after the symbol and hit CTR...

Страница 22: ...1 1 OK at cnmi 2 2 0 0 0 set to receive SMS and route directly to TE OK CMT 17632273726 06 03 17 13 59 18 00 message received and directly routed to TE TEST2 Receive Example 3 Receive SMS message in t...

Страница 23: ...should have an active SIM card and must have GPRS services The modem must be getting a proper signal and be showing a network registration through the wireless provider s network A PC running Windows...

Страница 24: ...you have more than one modem installed in your PC you will be required to select the proper modem to use If asked please select the Multi Tech wireless modem that has been installed 8 On the Connectio...

Страница 25: ...to your provider s Internet service Once connected you see the connection status icon in your system tray You can now open an Internet browser to surf the Internet Disconnecting 1 To disconnect right...

Страница 26: ...ireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals see the table below for possible causes and solutions Solutions for no connection thr...

Страница 27: ...r in the AT command e g ATD Frequently Asked Questions Which providers can I use Two major providers are T Mobile and AT T Does this modem support High Speed Circuit Switched Data HSCSD No our GSM GPR...

Страница 28: ...modem to ignore DTR AT D0 if you aren t providing DTR I am trying to make a GPRS connection using a Windows dial up session It connects and then immediately disconnects Make sure the APN is configure...

Страница 29: ...account When sending an SMS message to an email account use a designated routing number that tells the SMS server to route your message to an email account Here are the numbers that we are aware of a...

Страница 30: ...Multi Tech Systems Inc MultiModem GPRS Wireless Modem User Guide 30 Appendix A Cables Data Cable Diagram No Voice...

Страница 31: ...tly Asked Questions Multi Tech Systems Inc MultiModem GPRS Wireless Modem User Guide 31 Data Cable Diagram with Voice Fused DC Power Cable Dimensions Changing the Fuse The Fused DC power cable is prov...

Страница 32: ...r or an experienced radio TV technician for help This device complies with Part 15 of the 47 CFR rules Operation of this device is subject to the following conditions 1 This device may not cause harmf...

Страница 33: ...ry from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on...

Страница 34: ...r their intended and anticipated use Substances of Very High Concern SVHC Per the candidate list of Substances of Very high Concern SVHC published October 28 2008 we have reviewed these substances and...

Страница 35: ...azardous Substances in electrical and electronic equipment RoHS These Multi Tech products do not contain the following banned chemicals1 Lead Pb 1000 PPM Mercury Hg 1000 PPM Hexavalent Chromium Cr 6 1...

Страница 36: ...Chromium CR6 Polybrominated Biphenyl PBB Polybrominated Diphenyl Ether PBDE Printed Circuit Boards O O O O O O Resistors X O O O O O Capacitors X O O O O O Ferrite Beads O O O O O O Relays Opticals O...

Страница 37: ...ng to Chinese Standards in Chinese MII EIP 39 RoHS Multi Tech Systems Inc TS HS PB Hg CD CR6 PBB PBDE O O O O O O X O O O O O X O O O O O O O O O O O O O O O O O IC O O O O O O O O O O O O X O O O O O...

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