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F Warranty, Service, & Technical Support

98

MultiModemZBA-V-V92 User Guide

Extended two-year overnight replacement service agreements are available for selected products.
Please call MTS at (888) 288-5470, extension 5308 or visit our web site at

http://www.multitech.com/programs/orc/ for details on rates and coverages.

Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at (800) 972-2439 or email
[email protected]. Please direct your questions regarding repair expediting, receiving, ship-
ping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email
[email protected].

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product.

http://www.multitech.com/COMPANY/offices/DEFAULT.ASP

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds
View, Minnesota factory. Recommended international shipment methods are via Federal Express,
UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be
refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the
U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any In-
ternational shipments to the U.S.A. Please include, inside the shipping box, a description of the prob-
lem, a return shipping address (must have street address, not P.O. Box), your telephone number,
and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase or-
der for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are
made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you or email
[email protected]. When calling the U.S., please direct your questions regarding repair expe-
diting, receiving, shipping, billing, etc., to our Repair Accounting department at

+(763) 717-5631 in the U.S.A., or email [email protected].

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

Procedures for International Distributors of Multi-Tech products are on the distributor web site.

http://www.multitech.com/PARTNERS/login/

Copyright ã Multi-Tech Systems, Inc. 2001
10-Sep-01

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Содержание MultiModem MT5634ZBA-V-V92

Страница 1: ...MT5634ZBA V V92 User Guide Modem with Voice V 92 Data and Super G3 Fax...

Страница 2: ...indows NT Windows 2000 and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other brand and product names mentioned in...

Страница 3: ...ation of the Jumpers 7 Changing the Dial Up Leased Line Jumpers 7 Changing the Voice Jumper 7 Step 3 Connect the Modem to Your System 8 Step 4 Install the Modem Driver 10 Step 5 Configure the Modem fo...

Страница 4: ...Modem on Hold Operation 68 What Is Modem on Hold 68 The Modem on Hold Program 68 Using Modem on Hold 71 Chapter 8 Solving Problems 74 None of the Indicators Light 74 The Modem Does Not Respond to Comm...

Страница 5: ...6 Appendix C Upgrading the Modem s Firmware 88 Introduction 88 Upgrade Overview 88 Appendix D Installing a Modem Under Linux 91 Introduction 91 Standard Linux Serial Port Definitions 91 Installation 9...

Страница 6: ...Chapter 1 Introduction...

Страница 7: ...sions between the MT5634ZBA V V92 and other client modems are limited to 33 6K bps as are upstream transmissions to non V 92 compatible ISPs and downstream transmissions that are converted more than o...

Страница 8: ...o check the contents of your package Ordered separately Telco adaptor power cord and RJ 11 phone cable LK ZBA XXXX Modem Installation CD Universal power supply RS 232 cable MT5634ZBA V V92 Modem Insta...

Страница 9: ...Chapter 2 Installation...

Страница 10: ...jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installi...

Страница 11: ...d can be harmed by static electricity Before you open the case touch a grounded object such as the metal chassis of your computer to discharge any static electricity in your body then touch the metal...

Страница 12: ...dial up operation is selected J11 has no effect See Chapter 3 for additional leased line information The factory default is the answer position This makes the modem the answering modem on the leased...

Страница 13: ...the Telephone Line Plug one end of the modular telephone cable into the modem s LINE jack and the other end into a standard phone wall jack Important The LINE jack is not interchangeable with the PHO...

Страница 14: ...speakerphone or voice mail applications use a 1 8 inch plug male to male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card If your sound card...

Страница 15: ...alled at the same time see Chapter 7 If you use a Linux operating system please see Appendix F If you use another operating system please refer to its documentation for modem installation information...

Страница 16: ...HD This will install the wizard onto your hard drive for future use 4 The Global Wizard dialog box appeard Click Next 5 The Global Wizard searches for your modem and identifies it Click Next 6 Select...

Страница 17: ...answer the phone add S0 0 to the string To use Caller ID with the modem add S0 2 to the string Caller ID information is sent between the first and second rings so the phone must ring at least twice b...

Страница 18: ...Chapter 3 Operation...

Страница 19: ...ting data to another modem RD Receive Data The RD indicator flashes when the modem is receiving data CD Carrier Detect The CD indicator lights when the modem detects a valid carrier signal from anothe...

Страница 20: ...il another call is made or the modem is reset If you connect at a rate under 14 400 bps all protocol indicators remain off after the connection is broken even though the modem is still turned on Confi...

Страница 21: ...leased line modems automatically reconnect when the data line or power is restored Setup 1 Open the modem and change jumper J10 to select leased line operation and jumper 11 to select either originate...

Страница 22: ...ring the handshake and using the configuration from the last data connection Quick Connect works best when line conditions are consistent from call to call If line conditions are variable enabling Qui...

Страница 23: ...em to send and receive faxes directly from your computer The following procedure uses print capture which enables you to fax a document directly from the Windows application in which you created it wi...

Страница 24: ...Chapter 4 AT Commands S Registers Result Codes...

Страница 25: ...ns program to send the commands automatically Fortunately communications programs make daily operation of modems effortless by hiding the commands from the user Most users therefore need to use AT com...

Страница 26: ...l same as B2 B15 Select V 21 when the modem is at 300 bps B16 Select Bell 103J when the modem is at 300 bps Command Ds Dial Values s dial string phone number and dial modifiers Default none Descriptio...

Страница 27: ...aracter echo Not supported F1 Disables online data character echo included for backward compatibility with some software Command Hn Hook Control Values n 0 or 1 Default 0 Description H0 Goes on hook h...

Страница 28: ...escription O0 Exits online command mode and returns to data mode see AT CR escape sequence O1 Issues a retrain and returns to online data mode O3 Issues a rate renegotiation and returns to data mode C...

Страница 29: ...tion X0 Basic result codes e g CONNECT does not look for dial tone or busy signal X1 Extended result codes e g CONNECT 46000 V42bis does not look for dial tone or busy signal X2 Extended result codes...

Страница 30: ...ettings Values n 0 Default None Description F0 Loads factory settings as active configuration Note See also the Z command Command Gn V 22bis Guard Tone Control Values n 0 1 or 2 Default 0 Description...

Страница 31: ...plays the callback security passwords Command Wn Store Current Configuration Values n 0 1 Default 1 Description W0 Stores current modem settings in nonvolatile memory and causes them to be loaded in p...

Страница 32: ...e no break sent to the remote modem K1 Clears data buffers and send break to the remote modem K2 Same as K0 K3 Sends break immediately to the remote modem K4 Same as K0 K5 Sends break to the remote mo...

Страница 33: ...s n 0 1 or 3 Default 3 Description Q0 Disables flow control same as K0 Q1 XON XOFF software flow control same as K4 Q2 CTS only flow control Not supported Q3 RTS CTS hardware flow control same as K3 C...

Страница 34: ...tion program A0 Disables adaptive answer result codes A1 Enables adaptive answer result codes Note For descriptions of the FAA and other fax commands see the Multi Tech Fax Class 2 1 Developer s Guide...

Страница 35: ...all normal speeds S1 AT commands accepted at 115200 bps only AT commands at other speeds are ignored Command Dn DTR Dialing Values n 0 or 1 Default 0 Description D0 Disables DTR dialing D1 Dials the...

Страница 36: ...are shown after the command descriptions DR 0 Disables the V 44 compression report DR 1 Enables the V 44 compression report DR Displays the allowed values DR Displays the current value DR NONE Data c...

Страница 37: ...in the transmit direction 255 Default 31 255 Maximum string length in transmit direction max_string_rx Specifies the maximum string length to be negotiated in the receivedirection 255 Default 31 255 M...

Страница 38: ...d automode 0 max_rate 0 max_rx_rate Example MS V92 1 0 31200 0 56000 Subparameters mod Specifies the preferred modulation automode enabled or the modulation to use in originating or answering a connec...

Страница 39: ...22B 2400 V32 14400 12000 9600 7200 4800 V32B 19200 16800 14400 12000 9600 7200 4800 V92 V90 V34 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 mod value Valid max_rate...

Страница 40: ...for a specified period of time and then return off hook for at least a specified period of time The specified period of time is normally one half second but may be governed by national regulations ER...

Страница 41: ...rant MOH request with 4 minute timeout PMHT 9 Grant MOH request with 6 minute timeout PMHT 10 Grant MOH request with 8 minute timeout PMHT 11 Grant MOH request with 12 minute timeout PMHT 12 Grant MOH...

Страница 42: ...one line per ring period The length of the silence period is in the form DROF number in units of 100 ms CR LF and the length of the ring is in the form DRON number in units of 100 ms CR LF The modem m...

Страница 43: ...rcing the user to enter the setup password again Command CBNy x Store Callback Password Values y 0 29 x password Defaults None Description Sets the callback security password for the y memory location...

Страница 44: ...1 8 characters case sensitive Default MTSMODEM Description Stores a new callback security and remote configuration setup password Command AT CR Escape Sequence Values n a Description Puts the modem in...

Страница 45: ...t goes off hook before it begins to dial the telephone number S7 seconds 1 255 50 Sets the time the modem waits for a carrier signal before aborting a call Also sets the wait for silence time for the...

Страница 46: ...0 bps 11 14400 bps 12 16800 bps 13 19200 bps 14 21600 bps 15 24000 bps 16 26400 bps 17 28800 bps 18 31200 bps 19 33600 bps S38 decimal 0 23 1 Sets the maximum 56K downstream speed at which the modem a...

Страница 47: ...ngup Do not use LAPM MNP or aysnc LAPM MNP or hangup MNP or hangup MNP or async S36 0 2 S36 1 3 S36 4 6 S36 5 7 S89 seconds 0 5 255 0 Sets the length of time in the off line command mode before the mo...

Страница 48: ...bps 58 CONNECT 28800 Connected at 28800 bps 59 CONNECT 31200 Connected at 31200 bps 60 CONNECT 33600 Connected at 33600 bps 70 CONNECT 32000 Connected at 32000 bps 56K rate 71 CONNECT 34000 Connected...

Страница 49: ...cted at 45333 bps 56K rate 110 CONNECT 46666 Connected at 46666 bps 56K rate 111 CONNECT 49333 Connected at 49333 bps 56K rate 112 CONNECT 50666 Connected at 50666 bps 56K rate 113 CONNECT 53333 Conne...

Страница 50: ...Chapter 5 Remote Configuration...

Страница 51: ...the new configuration by typing AT W0 and pressing ENTER 5 Type ATO and press ENTER to exit remote configuration You can now break the connection in the normal way CAUTION If you hang up while you ar...

Страница 52: ...s 37 which is the ASCII code for the percent character Setting S9 to 0 zero dis ables remote configuration entirely CAUTION If you do this remotely you won t be able to change it back remotely 1 Estab...

Страница 53: ...Callback Security Chapter6...

Страница 54: ...dem You can further protect the modem against tampering by disabling its ability to respond to most AT commands To check for attempted break ins you can request the modem to display the number of fail...

Страница 55: ...ned on each caller is asked to enter a password is called back and then is asked to enter the password again before a connection can be made Also dialing command locations 0 3 for use with the DS y di...

Страница 56: ...first memory location type AT Z0 ATxxxxxxxx where xxxxxxxx is the dialing string and press ENTER The phone number must be preceded by DT for tone dialing or DP for pulse dialing The dialing string can...

Страница 57: ...sword that you used to initiate the call You have three attempts to enter the password or be disconnected 8 If the password is valid the following message appears and the modems establish a working co...

Страница 58: ...he callback modem responds with the following message Password 3 Type an extension entry password press the plus key type the extension to call back to and press ENTER You have three attempts or one m...

Страница 59: ...ommand Callback Security Commands The following AT commands are used with callback security Most can be entered only after the setup password has been entered Command CBAn Callback Attempts Values n 1...

Страница 60: ...Password Values y 0 29 x password 6 10 characters Defaults None Description Sets the callback security password for the y memory location The password must contain 6 to 10 characters and cannot inclu...

Страница 61: ...lback security is enabled the modem waits for a call challenges the remote modem calls back the remote modem and challenges the remote modem again Local security is disabled allowing calls to be made...

Страница 62: ...be the first or second character in the command string Direct connection Enables the caller to choose a direct connection no callback during password entry The character must be the first or second c...

Страница 63: ...6 Callback Security 66 MultiModemZBA V V92 User Guide Location Password Telephone number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Callback Assignments Form...

Страница 64: ...Chapter 7 Modem on Hold Operation...

Страница 65: ...the hold time is controlled by your ISP Note MTMoh the Modem on Hold program included with your modem currently supports only Win dows 95 Windows 98 and Windows Me Future versions are expected to sup...

Страница 66: ...odem on Hold Enable Modem on Hold Select if you want the remote modem to be put on hold when you receive a voice call The Call Status dialog box will notify you of an incoming voice call and display C...

Страница 67: ...en it by selecting this command The Call Status dialog box displays information about the current call including Caller ID information if it is available For more on using the Call Status dialog box s...

Страница 68: ...never you have an incoming call If Caller ID is enabled information about the caller is displayed in the dialog box If the remote server is not V 92 capable the message Modem on Hold denied appears in...

Страница 69: ...nection by hanging up the tele phone and clicking the Resume Data Call button If Warn before timeout is selected in the V 92 Modem on Hold Settings dialog box a warning that the hold time is about to...

Страница 70: ...Solving Problems Chapter 8...

Страница 71: ...the Indicators Light When you turn on the modem the LED indicators on the front panel should flash briefly as the modem runs a self test If the LEDs remain off the modem is probably not receiving pow...

Страница 72: ...cted to compare the settings in your software to the physical connection If the modem is on the cable is plugged into the correct port the communication software is configured correctly and you still...

Страница 73: ...ecure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and...

Страница 74: ...to call you If you have Call Waiting service disable it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 but first check...

Страница 75: ...er ISP use the same 56K protocol as your modem The default setting of your modem is to connect using either the V 92 or the V 90 protocol depending on which one the ISP s modem is using If your ISP us...

Страница 76: ...nnection making a screen print of the connection statistics and checking for parameters that might be unacceptable The Modem Doesn t Work with Caller ID Caller ID information is transmitted between th...

Страница 77: ...A Regulatory Compliance Appendix B Technical Specifications Appendix C Upgrading the Modem Appendix D Installing a Modem Under Linux Appendix E Connecting to a Cisco Router Appendix F Warranty Servic...

Страница 78: ...company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you w...

Страница 79: ...help This device complies with Part 15 of the FCC rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept...

Страница 80: ...certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions ma...

Страница 81: ...Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating condition...

Страница 82: ...ame number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginnin...

Страница 83: ...y ITU T Super Group 3 Class 1 0 2 0 2 1 T 4 T 30 V 21 V 27ter V 29 V 34 V 17 and TIA EIA Class 1 2 TR29 2 Video Compatiblity ITU T V 80 for H 324 video conferencing Error Correction ITU T V 42 Data Co...

Страница 84: ...Note Any cables connected to the computer should be shielded to reduce interference Diagnostics Power on self test local analog loop local digital loop remote digital loop Indicators LEDs for Transmit...

Страница 85: ...already has the current firmware there is no need to update it 3 Download the upgrade file and the appropriate Flash Wizard for your modem 4 Install the Flash Wizard and extract the firmware HEX file...

Страница 86: ...in Step 2 Identify the Current Firmware 2 Download the upgrade file for your modem by clicking its name and save the file in a temporary folder on your hard disk 3 In the same section of the Web page...

Страница 87: ...all cables are correctly and securely attached 2 Click the modem to be upgraded and then click Next to proceed 3 Select the port to be upgraded from the Port list select the appropriate HEX file from...

Страница 88: ...ection describes how to make sure Linux can talk to the modem and be able to dial up to the Internet Linux can use different programs and desktops depending on who made the Linux operating system and...

Страница 89: ...t Dialup Configuration Tool 4 Select Add and then click Next 5 Enter the connection name and phone number and then click Next 6 Enter your user name and password and then click Next 7 Select Normal IS...

Страница 90: ...do not plan to use this feature skip to Step 3 Note Setting the modem for callback security in direct connect mode disables the remote configuration feature of the modem To Turn Direct Connect Callbac...

Страница 91: ...n 29 until all passwords have been entered 4 To review your entries type AT V and press ENTER 5 To set the modem for direct connect mode type AT H1 and press ENTER To Call a Modem Configured for Callb...

Страница 92: ...7 GND GND 5 4 5 7 GND RCV 6 3 3 3 RCV DSR 7 2 4 6 DSR CTS 8 1 7 5 CTS Remote Configuration The configuration of the modem described in Step 3 contains the core settings that allow the modem to functi...

Страница 93: ...n you have finished configuring the remote modem save the new configuration by typing AT W0 CR then type ATO CR to exit remote configuration You can then break the connec tion in the normal way Note T...

Страница 94: ...h MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at...

Страница 95: ...ota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Mater...

Страница 96: ...pair expediting receiving shipping billing etc to our Re pair Accounting department at 800 328 9717 or 763 785 3500 or e mail mtsrepair multitech com Repairs for damages caused by lightning storms wat...

Страница 97: ...one fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http www thesup...

Страница 98: ...Index...

Страница 99: ...8 P 23 Q 23 S 23 S 23 T 24 V 24 W 24 X 24 Z 24 attention code 21 autoanswer 20 40 78 autobaud 12 B backspace character setting 40 baud rate 12 Bell 212A mode 21 blacklisting 29 Break Control command 2...

Страница 100: ...cter 40 escape sequence 20 39 F fallback 23 Fallback and Fall Forward command 29 fax communications 18 faxing from a Windows application 18 FCC regulations 81 82 firmware upgrading 88 90 version 22 fl...

Страница 101: ...1 Read Register Value command 23 registering your product 99 remote configuration 47 48 escape character 40 48 escape sequence 39 remote node operation 18 removing a modem from Windows 10 Repeat comma...

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