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Chapter 6 - Service, Warranty, & Tech Support

6.1

Service ............................................................................................................................................... 60

6.2

Limited Warranty ................................................................................................................................ 60

6.3

The Multi-Tech BBS ........................................................................................................................... 61

6.4

On-Line Upgrade via Flash PEROM and FLASHPRO Software ....................................................... 62

Index

Содержание MR4800E

Страница 1: ...MultiModemManager MR4800E Rack Controller Owner s Manual...

Страница 2: ...hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Revision Description B Manual revised to include World Wide Web Browser 09 30 96...

Страница 3: ...duction 16 3 2 Security 16 3 3 File System 16 3 3 1 Event Files 16 3 4 SNMP Interface 17 3 5 Command Line Interface 17 3 6 Telnet Interface 18 3 7 Web Browser Interface 18 3 7 1 Logging In 18 3 7 2 Ge...

Страница 4: ...iv Chapter 6 Service Warranty Tech Support 6 1 Service 60 6 2 Limited Warranty 60 6 3 The Multi Tech BBS 61 6 4 On Line Upgrade via Flash PEROM and FLASHPRO Software 62 Index...

Страница 5: ...MultiModemManager Chapter 1 Introduction Description...

Страница 6: ...ent to a TCP IP Ethernet network and a 9 pin serial connection for PPP attachment to a remote TCP IP network The front panel provides 16 two color LEDs for MR4800E card status and 4 Ethernet status LE...

Страница 7: ...ase T connector which is an RJ 45 for LAN connection to a TCP IP Ethernet network provides EIA RS 232C connector for PPP connection to a TCP IP Ethernet network provides one RS 232C configuration port...

Страница 8: ...MR4800E Owner s Manual 8...

Страница 9: ...MultiModemManager Chapter 2 Hardware Installation Quick Starts...

Страница 10: ...ger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions...

Страница 11: ...utputs Good LED If not lit refer to Chapter 5 of this manual If lit proceed with MultiModemManager operation Chapter 4 of MultiModemManager Owner s Manual Note A self test is run each time the MultiMo...

Страница 12: ...tor default Trap IP address i e IP address of the Supervisor default gateway IP address i e IP address of the local router if any subnet mask and community strings 10 You will be prompted to change th...

Страница 13: ...up configuration files using the Configuration Manager part of the MultiModemManager software 3 FTP the database file s DB and configuration files cfg to the MR4800E 4 Create modem groups with the Mu...

Страница 14: ...MR4800E Owner s Manual 14...

Страница 15: ...MultiModemManager Chapter 3 Hardware Operation...

Страница 16: ...rvisor operator guest Once logged in you can change your user identification and password USERID Allows you to change your user identification PASSWD Allows you the change your password 3 3 File Syste...

Страница 17: ...00E version E 1 02 OCT 24 1996 18 06 37 10 29 1996 3 14pm Press any key to start system manually starting done Username supervisor Password 0 A The command line prompt is the current directory followe...

Страница 18: ...a user ID and password You must login as someone of operator level of security or higher to get access to the Web interface Once logged in both interfaces present the users with a list of available vi...

Страница 19: ...ystem If you plan to use MultiModemManager security you will need to transfer security files db to from your system If you wish to analyze event information you will need to transfer event files hr fr...

Страница 20: ...MR4800E Owner s Manual 20...

Страница 21: ...MultiModemManager Chapter 4 Commands...

Страница 22: ...e is the same as a mmm mr4800 ini if the current working directory is a mmm Device Description A list of modems separated by commas An inclusive list may also be used Example 1A 2A 3A 4C comprises the...

Страница 23: ...rent date getgateway None Display the configured gateway address getip None Display the configured IP address getreadcommunity None Displays the Read community settings getsendtrap None Displays wheth...

Страница 24: ...Pathname Display the contents of an ASCII text file upload Pathname Upload a file to the MR4800E Modem Control Command Name Parameters Description cfg configure Device Configure the specified device...

Страница 25: ...new pass word security None Allows the modification of a subordinate security levels username and password userid None Will prompt you for old new and new user id whoami None Tells you what user is c...

Страница 26: ...trap address history None Display command history buffer logout lo None Logs you off of the system so next user has to login to get access ls Pathname Display the contents of a directory passwd passwo...

Страница 27: ...Command Name Parameters Description boot None Reboot MR4800E del delete Pathname Delete a file download Pathname Download a file from the MR4800E controller getreadcommunity None Displays the Read co...

Страница 28: ...t of the previously executed commands can be printed by looking at the command history See history Security Guest Example 0 A clock 10 29 1996 1 20pm 1 A 10 29 1996 1 20pm n Parameters command history...

Страница 29: ...set of the MR4800E controller card A prompt is displayed confirming your desire to re boot the system If you wish to re boot the system enter y Any other key will halt the re boot operation Security S...

Страница 30: ...e associated via SNMP with that device The cfg command causes the configuration file associated with the modems specified by Device to be sent If the modem is connected the config commands will be ign...

Страница 31: ...A MMM d date Parameters None Description Prompts you for current date The date command allows you to set the date for the MR4800E Security Operator Example 0 A MMM d The current date is 5 15 1996 Ent...

Страница 32: ...output of the ls command is more similar to the DOS DIR command than the UNIX ls command Security Guest Limitations The dir command can only list the files of the current working directory Example 0...

Страница 33: ...Supervisor Limitations This does not respond to flow control Example 0 A MMM download mr4800 old 5b 46 61 75 6c 74 41 6c 61 72 6d 73 5d 0d 0a 43 61 72 64 20 49 6e 73 74 61 6c 6c 65 64 20 3d 20 4f 4e...

Страница 34: ...ber 1A No Calls 1B No Calls 1C 05 21 08 15 02 A 33600 V 42bis 000 00 00 08 1C 05 21 08 15 41 A 33600 V 42bis 000 00 00 08 1C 05 21 08 32 58 A 33600 V 42bis 000 00 00 09 2A 05 21 08 13 48 O 33600 V 42b...

Страница 35: ...ed modem Security Operator Example 0 A getfaults Modem Date Time Fault Description 1 06 05 10 18 51 Rack Online 06 05 10 19 17 Remote management session initiated 11 06 05 10 19 26 Modem card Removed...

Страница 36: ...ATL6 2 A getfkey3 Function Key 3 ATL5L6L7 3 A getfkey4 Function Key 4 ATI1I2I3I4 getgateway Parameters None Description Displays the configured gateway address The getgateway command displays the def...

Страница 37: ...ial Up Call In Security 2C Ring default cfg Group1 Dial Up Call In Security 3A Dial default cfg Group1 Dial Up Callback Security 3B Ring default cfg Group1 Dial Up Callback Security 3C Idle default cf...

Страница 38: ...isplays whether traps are being sent from the MR4800E or not See setsendtrap Security Guest Example 0 A getsendtrap The sending of traps is enabled 1 A setsendtrap off The sending of traps has been su...

Страница 39: ...s are sent Security Guest Example 0 A MMM gettrap Trap IP Address 199 199 99 91 1 A MMM getwritecommunity Parameters None Description Displays the Write community settings Security Supervisor Example...

Страница 40: ...name Description Make directory The md command will create a subdirectory in the directory indicated by the pathname Security Supervisor Example 0 A MMM md mr log 1 A MMM cd mr log 2 A MMM MR LOG oc o...

Страница 41: ...device list c to clear the screen n to move forward in device list 1 send stored command 1 to device 2 send stored command 2 to device 3 send stored command 3 to device 4 send stored command 4 to devi...

Страница 42: ...ne Description Will prompt you for old new and new password The passwd command will allow you to change your password by prompting you for the current password and new password Security Guest Example...

Страница 43: ...escription Rename a file The ren command will change the name of the file indicated by pathname Security Supervisor Example 0 A ren temp txt temp1 txt 1 A rendir Parameters Pathname Description Rename...

Страница 44: ...urrent date is 10 30 1996 Enter the new date mm dd yy cr 1 Enter MR4800E IP Address 199 199 99 9 cr 1 Enter Default Trap IP Address 199 199 99 91 cr 1 Enter Gateway IP Address 0 0 0 0 cr 1 Enter Subne...

Страница 45: ...command allows you to change the user id and password for any security levels lower than yours Security Supervisor Example 0 A MMM security Modify security information for which security level 1 Guest...

Страница 46: ...ecurity 4A Idle default cfg Unassigned Dial Up No Security 4B Idle default cfg Unassigned Dial Up No Security 4C Idle default cfg Unassigned Dial Up No Security 1 A setconfig unix cfg 2a 2c 2 A setcon...

Страница 47: ...y address The setgateway command allows you to change the default gateway address to the IP Address parameter See se Security Supervisor Example 0 A setgateway 199 199 199 191 Gateway IP Address 199 1...

Страница 48: ...abled setsubnet Parameters IP Address Mask Description Configure the subnet mask The setsubnet command allows you to change the subnet mask to the IP Address parameter See se Security Supervisor Examp...

Страница 49: ...meters None Description Prompts you for current time The time command allows you to change the MR4800E time Security Operator Limitations The time is not corrected for daylight savings time Example 0...

Страница 50: ...ng 14 B MMM update rel312 hxc Percent Done 68 upload Parameters Pathname Description Upload a file to the MR4800E The upload command allows you to move a file onto the MR4800E Binary files can be uplo...

Страница 51: ...New user id supervisor Security information updated 1 A MMM ver version Parameters None Description Display the current version of the MR4800E Security Guest Example 0 A MMM ver Version E 1 02 Oct 24...

Страница 52: ...lue greater than 255 ERROR Invalid user id user id not changed Possible Cause The user id contains an invalid character ERROR Unable to perform command Possible Cause User does not have the security a...

Страница 53: ...d number is not a valid hex number starting with a or a valid decimal number starting with a digit ERROR Invalid device specifier Possible Cause The device specifier is invalid since it is not of the...

Страница 54: ...MR4800E Owner s Manual 54...

Страница 55: ...MultiModemManager Chapter 5 Troubleshooting...

Страница 56: ...s status indicators for the modem cards This sequence is defined below 1 The LEDs on the right side turn red and then turn green when the right SIMM passes it s memory test 2 The LEDs on the left side...

Страница 57: ...flow control Connect the COM Port associated with the data comm package to the RS 232 port on the back of the CC4800 rack 3 Reset the MR4800E by pressing the reset button on the front with a paper cl...

Страница 58: ...MR4800E Owner s Manual 58...

Страница 59: ...MultiModemManager Chapter 6 Service Warranty Tech Support...

Страница 60: ...roducts will be free from defects in material or workmanship for a period of two years from the date of purchase or if date of purchase is not provided two years from date of shipment MTS MAKES NO OTH...

Страница 61: ...tion 5 Select a file transfer protocol by typing the indicated letter such as Z for Zmodem the recommended protocol 6 If you select Zmodem the transfer will begin automatically If you select another p...

Страница 62: ...enhancements and or fixes to the firmware The Flash technology used allows these firmware upgrades to be loaded directly into the PEROM via the MR4800E Controller s back configuration port connection...

Страница 63: ...23 E Environment 23 Error Messages 52 Ethernet 10Base T connector 7 Ethernet cable 12 Ethernet Cabling 11 Ethernet connector 12 Event Files 16 F File 23 File System 16 Front Panel Indicators 56 FTP 1...

Страница 64: ...ecurity 16 25 Security DB Editor 13 Security Level 26 Serial Cabling 11 serial connector diagnostic 17 setconfig 46 setenviron 44 setfkey2 47 setfkey3 47 setfkey4 47 setgateway 47 setip 47 setreadcomm...

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