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3   Warranty, Service, and Technical Support

CommPlete Communications Server

13

Technical Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of
your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-
2439 (USA and Canada) or (612) 785-3500 (local and international). Please record CC9648 information in
the spaces provided below, and have it available when you call. If your CC9648 requires service, the techni-
cal support specialist will guide you on how to send it in.

Recording Product Information

Please record the following information about your CC9648 to help Technical Support answer your questions.
(The same information is requested on the Warranty Registration Card.)

Model no.:_____________________________________________________________________
Serial no.: _____________________________________________________________________
MultiModemManager software version ________________________________________________
RASExpress software version _______________________________________________________
Datacomm software version:________________________________________________________
FAX software version: ____________________________________________________________
Other software version: ___________________________________________________________

Please note the status of your CC9648 in the space below before calling Technical Support. This includes
the LED indicator, screen messages, diagnostic test results, problems with a specific application, etc.

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Содержание CommPlete CC9648

Страница 1: ...CC9648 Chassis User Guide...

Страница 2: ...in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Revision Date Description A B 2 25 98 3 17 99 Manual released Manu...

Страница 3: ...zed repairs void registration and warranty Contact Multi Tech Systems Inc for details of how to have repairs made 2 When trouble is experienced you must disconnect your modem from the telephone compan...

Страница 4: ...lecommunications network protective operational and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users...

Страница 5: ...principale sous une tension et une fr quence nominales Les cordons d alimentation ont t con us pour servir de dispositif de d connexion Les prises d alimentation doyent tre install es pr s de l quipem...

Страница 6: ...sgreuser Str mforsyningsledningen er beregnet til at fungere som afbryder Stikkontakten skal installeres n r ved udstyret og skal v re let tilg ngelig Neds t risikoen for st d ved at tild kke alle uds...

Страница 7: ...s 3 2 Installation Introduction 6 Pre Installation Notes 6 Installation 7 Safety Warnings 8 Connections 9 3 Warranty Service and Technical Support Limited Warranty 12 Service 12 Technical Support 13 R...

Страница 8: ...viii CommPlete Communications Server...

Страница 9: ...CommPlete Communications Server 1 1 Introduction...

Страница 10: ...T1 Starter or PRI Starter segment kits Data bus eliminates serial cables Ethernet bus reduces network cables to one T1 bus works with T1 card to eliminate the need for a channel bank Control bus deliv...

Страница 11: ...Number CC9648 Number of Slots 16 Number of Fans 6 External Connectors Two DC power terminal strips Environmental Temperature range 0 40 C 32 104 F Humidity range 0 95 noncondensing Dimensions 31 1 48...

Страница 12: ...CC9648 Chassis User Guide 4 CommPlete Communications Server...

Страница 13: ...CommPlete Communications Server 5 2 Installation...

Страница 14: ...be sure to use blanking plates to cover empty slots in the CC9648 chassis Only connect like circuits In other words connect SELV Safety Extra Low Voltage circuits to SELV circuits and TN Telecommunic...

Страница 15: ...ance with Articles 110 16 110 17 and 110 18 of the National Electrical Code ANSI NFPA 70 Connect the equipment to a 48V DC supply source that is electrically isolated from the AC source The 48V DC sou...

Страница 16: ...ff the system We recommend that you insert the power supply slowly If the power supply is not replaced a cover plate must be inserted Safety Warnings Never install telephone wiring during a lightning...

Страница 17: ...all power busses in the chassis To remove all power from the left power supply disconnect wiring on the left terminal block to remove all power from the right power supply disconnect wiring on the rig...

Страница 18: ...CC9648 Chassis User Guide 10 CommPlete Communications Server...

Страница 19: ...CommPlete Communications Server 11 3 Warranty Service and Technical Support...

Страница 20: ...tation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS Service If your technical support special...

Страница 21: ...____________________________________________________ Please note the status of your CC9648 in the space below before calling Technical Support This includes the LED indicator screen messages diagnosti...

Страница 22: ...s to three main areas the Files Menu the Message Menu and Bulletins For help on menu commands type Downloading a File If you know the file name 1 From the Main Menu type F to access the Files Menu the...

Страница 23: ...ulti Tech BBS has no public discussion area To leave a personal message select the Message Menu by typing M at the Main Menu Type E then press ENTER to select the Sysop conference Enter the name of th...

Страница 24: ...the Multi Tech Fax Back Service Multi Tech s fax back service provides 24 hour access to sales marketing and technical literature for customers in the USA Dial 612 717 5888 follow the voice prompts an...

Страница 25: ......

Страница 26: ...P N 82074201...

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