16
Basic
Troubleshooting
•
TUtil
ZipLink
software
is
a
program
that
will
assist
with
the
installation
and
configuration
settings
of
the
ZipLink
system.
The
latest
up
‐
to
‐
date
software
may
be
acquired
from
Multi
‐
Link
Technical
Support
(800
‐
535
‐
4651).
There
is
no
charge
for
this
software.
•
If
you
do
not
get
a
dial
tone
when
you
pick
up
the
phone
at
the
remote
end,
it
is
most
likely
that
you
either
have
no
power
to
the
Remote
ZipLink
radio,
or
have
accidentally
installed
the
Master
unit
at
the
remote
end.
Check
that
the
Remote
is
plugged
into
a
ZipLink
unit
with
two
black
cable
glands
(one
small
and
one
large),
and
that
the
power
adapters
LED
is
illuminating
when
power
is
applied.
•
If
you
are
experiencing
any
kind
of
AC
hum
or
noise
during
a
phone
call,
this
usually
indicates
that
one
of
the
outdoor
units
has
not
been
properly
grounded.
You
need
to
ground
the
outside
chassis
of
the
outdoor
units
in
order
to
ensure
a
suitable
path
to
ground
in
the
case
of
a
lightning
strike,
and
to
reduce
spurious
radio
noise.
•
Incoming
ring
forwarding
delay
is
what
happens
to
capture
caller
ID
on
incoming
calls.
If
you
dial
into
the
remote
site
while
you
are
right
next
to
it,
you
will
notice
about
two
rings
occur
before
the
remote
site
phone
at
the
Remote
end
will
ring.
This
is
required
by
the
ZipLink
to
capture
the
caller
ID
information,
which
is
supplied
after
the
first
ring
by
the
phone
company,
prior
to
completing
the
call
to
the
remote
site’s
phone.
This
is
normal.
