C O M M O N L Y
A S K E D
Q U E S T I O N S
AFTER I CHANGE THE CONFIGURATION
SWITCHES, WHY DOES THE ATX-300 NOT
CHANGE ITS OPERATION?
Any time you change the configuration
switches on the back of your ATX-300, you
must unplug its power cord for about two
seconds to activate the new settings.
WHY DOES MY ATX-300 REPEATEDLY
CLICK-CLICK WHEN I PICK UP THE LINE?
If you cannot get a dial tone, and only hear a
click-click every two seconds or so, the
ATX-300 does not have a good connection to
the phone company. Check your installation
and wiring for loose or open connections.
Connect a single-line telephone directly to the
incoming line. Check for dial tone and proper
operation. A dead line should be reported to
your telephone company.
WHY
DOES MY FAX ANSWER ALL
INCOMING CALLS?
Your ATX-300 may be operating in
STBY
(standby) mode, or it may not be getting any
power. Check the LED indicators on the front
panel. If no indicators are lit, check the power
connector, the AC adaptor, and the AC power
source.
I ENTER
*
2
ON MY PHONE TO
TRANSFER AN INCOMING CALL TO MY
FAX. WHY DOES THE CALL NOT
TRANSFER?
Some multi-line key telephones will not
generate tones after receiving an incoming
call. Refer to section 5.6.3.
WHY DO I SOMETIMES HEAR RINGING IN
THE BACKGROUND WHEN II ANSWER THE
PHONE?
Your ATX-300 may not be installed as the only
device directly connected to the telephone
line. To determine this, disconnect the cord
from the
LINE
jack of your ATX-300. If you can
get a dial tone on any of your telephones, your
installation is not correct.
G L O S S A R Y
EQUIPMENT:
CALL PROCESSOR - A device that manages
telephone traffic and routes incoming calls to
the proper equipment. The ATX-300 call
processor analyzes and routes incoming calls
to your telephones or data equipment.
FAX (FACSIMILE) MACHINE - A device that
attaches to your telephone line and is capable
of scanning a document, electronically
transmitting and receiving the image, and
printing the image. (sometimes called
“TELEFAX” or “TELECOPIER”)
PC FAX BOARD - A circuit board that is
installed in a personal computer. Like a FAX, it
attaches to your telephone line and is capable
of transmitting and receiving images with
other FAX Boards and FAX machines. A
FAX board, when used with a printer and
document scanner, operates like a modern
FAX machine.
MODEM - A device that allows computers and
other electronic equipment to communicate
through ordinary telephone lines.
KEY TELEPHONE SYSTEM - A multi-line
telephone system with extension telephone
sets. A Key system always has a Key System
Unit (KSU) controller that all telephone sets
attach to. Also, the Key system telephone sets
have a series of buttons that are used to
select the outside line you wish to use.
KSU (KEY SYSTEM UNIT) - The controller
that manages a multi-line Key telephone
system. All incoming telephone lines and all
telephone sets connect to the KSU. The KSU
is usually mounted in a back room or
telephone closet of the off ice it serves.
PBX (PRIVATE BRANCH EXCHANGE) -- An
V E R S A - L I N K A T X - 3 0 0
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