Leaking Water:
Rubber Drain Stopper may be missing or not inserted properly. If missing, please
contact customer service for a replacement rubber insert.
Check if unit still leaks water when power is unplugged. If unit does not leak water
when power is unplugged then the water is leaking from the water pump. Please
contact customer service for a replacement water pump.
Unit is not producing ice even though there is water inside the main tank:
Make sure the main tank has been filled all the way up to the water level line
which is right beneath the basket.
Check and make sure Ice Case Panel is not stuck or loose. If panel looks like it is at
an odd angle or struggling to move back and forth please contact customer
service for a replacement Ice Panel.
Check to see if red ‘Add Water’ light is on. If so and water tank is full, please see
troubleshooting section regarding this problem.
Red ‘Add Water’ light is on when main water tank is full:
First, make sure main tank has been filled all the way up to the water level line
which is right beneath the basket.
If red light comes on immediately after pushing power and no water is drawn up
to the ice making compartment (located by evaporator rods), then water pump
may be stuck and is pumping only air. (You should be able to hear the water being
drawn up – it will sound like a faucet running.)
Please contact customer service and they can walk you through the procedure of
troubleshooting the water pump.
Ice-making process is extremely slow:
When the machine is brand new, it may sometimes take a few hours for the
machine to adjust and get used to producing ice at a faster rate and producing
larger cubes of ice. This is considered normal.
Unit can start off slow and may take between 30 minutes up to 2 hours of
continuous use before ice production cycles become shorter. After approximately
2-3 hours of continuous use, you should see each batch (9 ice cubes) being
produced between 7-9 minutes.
Unit has unusual smell:
The Ice Maker has excess manufacturer lubricants that are being blown off by the
motor fan located in the back of the unit. Please contact customer service if the
problem persists.
Ice has unusual smell or taste:
Add one to two cups of lemon juice or vinegar to full tank of water and completely
cycle through. This may take a few hours. If problem persists, repeat same
procedure call customer service.
For all other questions or issues please contact our customer service department.
(Contact information found on p.12)
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