Connectivity Troubleshooting
Common connectivity troubleshooting steps.
1. I can’t connect my device to Alexa.
•
Check that your Alexa device and the Alexa app have the latest software
version.
•
Make sure that your Alexa device and your Christmas Tree are connected to
the same Wi-Fi network.
•
Check that your device is within 30 ft. (9 m) of your Christmas Tree.
•
Reset your Christmas Tree: press and hold the button on the control box for 10
seconds to reset the Christmas tree.
2. I can’t get my Christmas Tree barcode to successfully scan.
•
During the Alexa mobile app setup process, select “Don’t Have a Barcode”
•
Follow the on-screen instructions.
3.
My Christmas Tree stopped working with Alexa.
•
Try a power cycle: Unplug your Christmas Tree from the outlet, and then plug
it back in.
•
UGS (User-guided mode set up: Press and hold the button on the control box
of the tree for 5-9 seconds. Indication of action done: 3 flashes of red light.
•
Full reset your Christmas Tree: Press and hold the button on the control box of
the tree for 10 seconds. Indication of action done: 3 flashes of white light.
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