Trouble shooting
Before taking the unit to be repaired, please check the following table when a
problem occurs. Consult your dealer or service center if the problem cannot
be solved with the following information.
(Power)
System does not turn on
or does not respond to
the
R
emote control.
(Remote control)
No functions or short
range.
(Pairing the product)
Cannot pair successfully.
Cannot play properly,
the music plays
intermittently.
The sound is distorted.
-
Make sure AC power plug is connected to the
wall socket outlet properly and it has power.
- If this does not help, leave the unit unplugged
before seeking advice.
-
Insert new batteries.
- Aim remote directly towards the remote
sensor located in center of speaker.
-
Check whether the speaker is in Off or
searching mode.
- Check whether there are other Bluetooth
receivers around your Bluetooth device. Turn
them off to avoid any disturbance. Attempt to
pair again.
- Check whether the distance between the
speaker and your Bluetooth device is out of
its working distance (10m).
- Check whether there are some obstacles
blocking the communication between the
speaker and the Bluetooth device.
- Move the speaker or the Bluetooth device to
get the best reception.
- Check the volume setting on both the
speaker and your Bluetooth device and
adjust the volume to a suitable level.
Problem
Remedy
10
