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3-2 Troubleshooting
If you encounter any problem when you’re using this wireless network
card, don’t panic! Before you call your dealer of purchase for help, please
check this troubleshooting table, the solution of your problem could be
very simple, and you can solve the problem by yourself!
Scenario
Solution
I can’t find any wireless
access point / wireless
device in ‘Site Survey’
function. 1. Click ‘Rescan’ for few more times and
see if you can find any wireless access
point or wireless device.
2. Please move closer to any known
wireless access point.
3. Please adjust the position of network
card (you may have to move your
computer if you’re using a notebook
computer) and click ‘Rescan’ button for
few more times. If you can find the
wireless access point or wireless device
you want to connect by doing this, try to
move closer to the place where the
wireless access point or wireless device
is located.
Nothing happens when I
click ‘Launch config
utilities’ 1. Please make sure the wireless network
card is inserted into your computer’s
USB port. If the configuration utility’s
icon is black, the network card is not
detected by your computer.
2. Reboot the computer and try again.
3. Remove the card and insert it into
another USB port.
4. Remove the driver and re-install.
5. Contact the dealer of purchase for help.
I cannot establish
connection with a certain
wireless access point 1. Click ‘Connect’ for few more times.
2. If the SSID of access point you wish to
connect is hidden (nothing displayed in