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Troubleshooting
Check these questions first if your phone does not seem to
work properly. If you need additional help, contact the
Motorola Customer Call Center at 1-800-331-6456 (USA)
or 1-800-461-4575 (Canada).
Question
Answer
Is your battery
charged?
The battery level indicator should
have at least 1 segment showing.
If it does not, recharge your
battery (see page 23).
Have you
installed a valid
SIM card?
If necessary, turn off your phone
and make sure that you have
inserted a valid SIM card (see
page 22).
Does the phone
have a signal?
The signal strength indicator
should have at least 1 segment
showing. If it does not, move to an
area with a stronger signal.
Is the other party
unable to hear
you?
Your phone may be muted. If
necessary, press
OPTIONS
>
Unmute
to unmute the phone.
Also, make sure that your phone’s
microphone is not blocked by its
carrying case or a sticker.