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i Safety and Regulatory Information 

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CARING FOR THE ENVIRONMENT BY RECYCLING 

 

 

 

 

 

 

Important VoIP Service Information 

 

Please contact your Internet Service Provider (ISP) and/or your local municipality for 
additional information on making emergency calls using VoIP service in your area. 

When using this VoIP device, you CANNOT make any calls, including an emergency call, 
and E911 location services WILL NOT be available, under the following circumstances: 

 

Your broadband ISP connection goes down, is lost, or otherwise fails. 

 

You lose electrical power and/or do not have a charged battery in the unit. 

When using this VoIP device, you may be able to make an emergency call to an operator, but E911 location 
services may not be available under the following circumstances: 

 

You have changed the physical address of your VoIP device, and you did not update or otherwise 
advise your VoIP service provider of this change. 

 

You are using a non-U.S. telephone number. 

 

There are delays in making your location information available in or through the local automatic 
location information database. 

Note: 

Your service provider, not Motorola, is responsible for the provision of VoIP telephony services 

through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect 
liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or 
related to the services provided through this equipment. 

REGULATORY INFORMATION 

FCC Compliance Class B Digital Device 

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) 
This device may not cause harmful interference, and (2) this device must accept any interference received, 
including interference that may cause undesired operation. 

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful 
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to 
radio communications. However, there is no guarantee that interference will not occur in a particular 
installation. If this equipment does cause harmful interference to radio or television reception, which can be 

 

When you see this symbol on a Motorola product, do not dispose of the product with 
residential or commercial waste. 

Recycling your Motorola Equipment 

Please do not dispose of this product with your residential or commercial waste. 
Some countries or regions, such as the European Union, have set up systems to 
collect and recycle electrical and electronic waste items. Contact your local authorities 
for information about practices established for your region. If collection systems are 
not available, call Motorola Customer Service for assistance. Please visit 

for instructions on recycling.

 

Содержание SURFboard SBV6120

Страница 1: ...m Motorola SURFboard SBV6120 DOCSIS 3 0 Digital Voice Modem Installation Guide ...

Страница 2: ... UNIX is a registered trademark of the Open Group in the United States and other countries Macintosh is a registered trademark of Apple Computer Inc Adobe Adobe Acrobat and Adobe Acrobat Reader are registered trademarks of Adobe Systems Inc All other product or service names are property of their respective owners No part of the contents of this document may be reproduced or transmitted in any for...

Страница 3: ...y a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local p...

Страница 4: ...t connector s before disconnecting power Place this device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet Do not use the telephone to report a gas leak in the vicinity of the leak CAUTION To reduce the risk of fire use only No 26 AWG or larger UL listed or CSA certified telecommunication line cord or national equivalent Do not cover the device or b...

Страница 5: ...ovided through this equipment REGULATORY INFORMATION FCC Compliance Class B Digital Device This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found t...

Страница 6: ...ntifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909...

Страница 7: ...ecting the SBV6120 15 Installing the Telephone for VoIP 16 Testing the Connections 17 Obtaining an IP Address for an Ethernet Connection 18 Configuring TCP IP 18 Configuring TCP IP in Windows XP 18 Configuring TCP IP in Windows Vista 19 Verifying the IP Address in Windows XP 19 Verifying the IP Address in Windows Vista 20 Renewing Your IP Address 20 Wall Mounting the SBV6120 20 Wall Mounting Templ...

Страница 8: ...section at the beginning of this guide or the Motorola SBV6120 Software License Warranty Safety and Regulatory Information card SLWSR Card included with the SBV6120 Digital Voice Modem For information about Motorola consumer cable products education and support visit the Motorola support website at http broadband motorola com consumers support Standard Features Two RJ 11 telephony ports for voice ...

Страница 9: ...iving and transmitting data your service provider may implement bonded channels for the RECEIVE and SEND LEDs The LINK LED turns blue when a high speed Gigabit Ethernet GigE connection is made The SBV6120 front panel LEDs provide the following status information for power and communications SBV6120 Front Panel LEDs LED Off Flashing On 1 POWER Power is disconnected Not applicable Green Voice modem ...

Страница 10: ...mpleted 5 LINK No connection to SBV6120 Ethernet port detected LAN activity transmitting or receiving data Amber A computer or hub is connected to the Ethernet 10Base T or Fast Ethernet 100Base T port Blue High speed Gigabit Ethernet 1000Base T connection from the SBV6120 to the computer 6 TEL 1 TEL 2 Telephone line is not set up for voice service Contact your VoIP service provider Telephone is of...

Страница 11: ...nd cabling ports and connectors SBV6120 Rear Panel Cabling Ports and Connectors Port Connector Description 1 TEL 1 2 TEL 2 VoIP connection for a single or two line telephone VoIP connection for a single line telephone 2 Ethernet port 3 Coaxial cable connector 4 12VDC power connector ...

Страница 12: ...l is located on the bottom of the SBV6120 The label contains the MAC address which is a unique 48 bit value that identifies each Ethernet network device To receive data service you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider ...

Страница 13: ...for setting up the SBV6120 You will also need a 75 ohm coaxial cable to connect the SBV6120 digital voice modem to the nearest cable outlet If a TV is connected to the cable outlet use a 5 to 1002 MHz RF splitter and two additional coaxial cables to connect the TV and the SBV6120 Precautions Postpone SBV6120 installation until there is no risk of thunderstorm or lightning activity in the area To a...

Страница 14: ...ser such as Microsoft Internet Explorer Netscape Navigator or Mozilla Firefox Microsoft Windows XP Windows Vista Macintosh UNIX or Linux operating system Note Make sure all the latest service packs and patches for your operating system are installed on your computer Ethernet Connection You can connect any combination of Microsoft Windows Macintosh UNIX or Linux computers to the SBV6120 LAN using a...

Страница 15: ... installation power off your computer and unplug the digital voice modem To prevent damage to the SBV6120 from static electricity perform each installation step in the following order 1 Connect one end of the coaxial cable to a grounded cable outlet or splitter 2 Connect the other end of the coaxial cable to the cable connector on the SBV6120 Hand tighten the connectors to avoid damaging them 3 Pl...

Страница 16: ...service provider DO NOT connect the telephone cable from the TEL port on the SBV6120 to a traditional telephone wall jack only connect it to a telephone CAUTION To reduce the risk of fire use only No 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SBV6120 Use only a standard telephone In many businesses digital phones t...

Страница 17: ... 2 will be off The remaining LEDs should be on or flashing Note Refer to Front Panel Description for LED status information 3 Open a web browser 4 Go to any website to check for an Internet connection 5 Check the telephone for a dial tone If there is no dial tone then your telephone line is not set up for voice service Note Contact your service provider to provision the telephony line s If the con...

Страница 18: ...osh or UNIX systems follow the instructions in the applicable Macintosh or UNIX user documentation Configuring TCP IP in Windows XP 1 Open the Control Panel 2 Double click Network Connections to list the Dial up and LAN or High Speed Internet connections 3 Right click the network connection for your network interface 4 Select Properties from the drop down menu to display the Local Area Connection ...

Страница 19: ...ct Obtain an IP address automatically and Obtain DNS server address automatically 10 Click OK to save the TCP IP settings and close the Internet Protocol Version 4 TCP IPv4 Properties window 11 Click OK to close the Local Area Connection Properties window 12 Close the remaining windows and exit the Control Panel After configuring TCP IP on your computer perform the applicable procedure to verify t...

Страница 20: ... exit and press ENTER to close the command prompt window If after performing this procedure your computer cannot access the Internet call your cable provider for help Wall Mounting the SBV6120 Do the following to mount the SBV6120 on the wall Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services Follow all local standards...

Страница 21: ...nstall an anchor in each hole 8 Using a screwdriver turn each screw until the head protrudes from the wall as shown in the following wall mounting screw dimensions illustration 6 0 mm 24 inches maximum 9 0 mm 35 inches maximum 2 5 mm 10 inches There must be 10 inches 2 5 mm between the wall and the underside of the screw head The maximum distance from the wall to the top of the screw head is 6 0 m...

Страница 22: ...B 3 Installing the Digital Voice Modem 22 Figure 1 SBV6120 Wall Mounting Template ...

Страница 23: ...data Check the LEDs on the front of the SBV6120 Note the first LED from top to bottom that is off or flashing This LED indicates where the error occurred as described in Front Panel LEDs and Error Conditions POWER RECEIVE and SEND LEDs should always be on ONLINE LED should be on LINK LED should be flashing If you have cable TV service then you can determine if the cable system is working properly ...

Страница 24: ... power light is on If it is not check that the power cord is properly plugged into the electrical outlet and the digital voice modem If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV channels your telephone service will not function Front Panel LEDs and Error Conditions LED Turns Off During Startup If Turns Off During Normal Operation...

Страница 25: ...oftware You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same pers...

Страница 26: ...nder United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bundled application or othe...

Страница 27: ...4 U S A http www motorola com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office All other product or service names are the property of their respective owners 2009 Motorola Inc All rights reserved 548419 001 a 03 2009 ...

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