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Motorola

SM56 Modem

Quick Start User's Guide

Contents

1

Overview

2

Introduction

3

Personal Computer Requirements

4

Preparing the Computer for SM56 Installation

5

Installing Hardware

6

Installing SM56 Software

6-1

Installing SM56 Software on Windows 95/98

6-2

Installing SM56 Software on Windows NT4.0

7

Verifying Correct SM56 Installation

8

Changing the Operating System

9

Using the SM56 Modem

10

Un-installing and Upgrading the SM56 Modem

11

Troubleshooting

12

Reporting Problems and Contacting the Modem Supplier

13

Understanding SM56 Windows Logo Certification

14

An Overview of the V.90 Standard Protocol

Appendix A SM56 Features
Appendix B

Software License Agreement

Appendix c Supported AT Commands

1

Overview

This document helps the OEM, system integrator, VAR, and end user with host system selection
and proper modem hardware and software installation. It lists qualified host personal computer
systems, and explains proper modem use. This document helps you select CPUs, and it explains
the tradeoffs associated with different processors. It explains the use of the SM56 Data/Fax/Voice
modem with various sound card configurations. It also aids you in troubleshooting and testing the
SM56 equipped system.

2

Introduction

Motorola's SM56 Modem is a feature-rich modem at an attractive price. It provides high-speed
communications between your personal computer and a remote location, such as an Internet
Service Provider (ISP), so you can:

1
2
3
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Содержание SM56

Страница 1: ...ix A SM56 Features Appendix B Software License Agreement Appendix c Supported AT Commands 1 Overview This document helps the OEM system integrator VAR and end user with host system selection and proper modem hardware and software installation It lists qualified host personal computer systems and explains proper modem use This document helps you select CPUs and it explains the tradeoffs associated ...

Страница 2: ...EMs that incorporate the SM56 can benefit from sizable cost reductions hardware reduction and lower power consumption End users benefit from quick easy and affordable software upgrades which help them keep current with the latest communications technology Please check with your direct modem supplier for the latest software updates and other product information 3 Personal Computer Requirements Moto...

Страница 3: ...minating most CPU accesses to main memory considerably improves overall system performance The SM56 Software Modem works best when a minimum of 256K L2 Cache is installed on the computer system motherboard to minimize processor loading Intel s Celeron 266MHz PII systems do not have L2 cache Although the SM56 operates on those systems host processor loading increases in the absence of L2 cache Comp...

Страница 4: ... 3 4 5 6 7 or 9 must be available The PCI SM56 software modem can use an IRQ in the range 3 through 15 If there is no IRQ line available for the SM56 disable one of the COM ports in the BIOS Note If you are using a Windows 95 98 DOS box application the modem requires two IRQs Refer to the Troubleshooting section in this document or to the on line User s Guide for more information on DOS applicatio...

Страница 5: ... Locate a vacant bus connector ISA or PCI depending on your hardware and insert the modem card 3 If using the SM56 Data Fax TAM Speakerphone modem connect the sound subsystem interface cable s to the modem card via the internal TAPI connector or using the audio jacks refer to the information above on sound card compatibility 4 Connect the modem Line input to an analog phone jack using an RJ 11 pho...

Страница 6: ...s that it supports In response to the request window insert the distribution CD ROM that contains the SM56 installation software Select Driver from Disk Provided by Hardware Manufacturer Windows should find the information on the disk and identify the device as the SM56 Modem Line Interface Card It copies the files from the install disk to the computer Note The SM56 install program may display a m...

Страница 7: ...s Data Fax only there is no speakerphone or TAM supported Windows NT 4 0 does not fully support plug and play PnP Therefore after installing the modem board in the computer and booting the operating system will not automatically recognize that new hardware is present You must manually install the modem as follows Step 1 Install a COM port for the modem You must install a COM port for the SM56 mode...

Страница 8: ...SM56 Software Installation 1 Verify correct COM port selection You can check COM port installation through the Modems icon in the Control Panel or through the SM56 Control Panel application see below Normally the SM56 will install on COM2 COM3 or COM4 Sometimes however depending on your computer system setup or Windows setup the SM56 may install on COM5 or higher Although the modem functions corre...

Страница 9: ...telephone line connector from the modem card 2 Select Start 3 Select Programs Accessories HyperTerminal 4 Double click the Hypertrm exe icon 5 Optionally select a connection name and icon 6 In the Connect Using window select Motorola SM56 modem 7 Enter a number in the Phone Number box 8 Select Dial 9 Select Cancel 10 Enter AT cr The response OK should appear 11 Enter ATS46 23 cr 12 Enter AT T1 cr ...

Страница 10: ...tion Use the COM port assigned to the SM56 modem 3 If the application requires it enter specific AT commands for the SM56 modem For a full list of AT commands refer to the SM56 on line User s Guide Some typical AT commands are listed below DOS Based Applications and Games Important The SM56 PCI modem does not include direct DOS box support Please refer to the Troubleshooting sections for informati...

Страница 11: ...on AT F Hangup ATH0 Dialing string ATDT Answer string ATA Some games require that the modem refrain from performing error correction and data compression In these cases use the initialization string AT F N0 For a full list of AT commands refer to the on line User s Guide 10 Un installing and Upgrading the SM56 Modem SM56 Un Install Procedure 1 Open the Control Panel 2 Select Add Remove Programs 3 ...

Страница 12: ... Perform all of the following steps 1 Open the Control Panel Select Add Remove programs 2 If SM56 Modem is in the list of installed programs click on SM56 Modem then Click Add Remove to run the un install program 3 Open the windows inf other folder Delete all Motorola INF files that are listed there 4 Edit the Registry and remove the following key if present HKLM System CurrentControlSet Services ...

Страница 13: ...take effect as soon as the Registry editor REGEDIT is closed There is no need to restart the PC Windows 95 98 DOS box applications do not work with the modem 1 The SM56 PCI modem does not directly support Windows 95 98 DOS box applications If you are using the SM56 PCI modem you must use a third party application that traps and virtualizes the COM ports One such application is provided by Pacific ...

Страница 14: ...ified the correct area code if one is required 2 Determine whether the remote modem is correctly configured to communicate with yours The modem does not answer incoming calls 1 Ensure that the automatic answer parameter is set to one of the enabled options using the ATS0 command ATS0 1 to answer after one ring and so on 2 Ensure that no other devices such as fax or answering machines are answering...

Страница 15: ...TDn command where n specifies the tone duration The modem does not respond to AT commands 1 Ensure that your communications software is configured to use the same COM port as the modem s COM port 2 Reset modem parameters to default options by entering AT F then re enter custom options 3 SM56 builds after Build 50 require setting the S46 register to 23 before AT T1 will perform the Local Analog Loo...

Страница 16: ...ters appear 1 Open the Control Panel Double click the Modem icon 2 Select the Motorola SM56 modem 3 Click on Properties 4 Select Connection 5 Click on Advanced 6 Check the Use Error Control Required to Connect box The modem cannot connect the Error Control option is selected The modem may be connecting at a rate higher than appropriate for the line conditions 1 Use the AT B command to limit the SM...

Страница 17: ...ing system and version Windows 95 OSR revision level Windows 98 etc Information about your modem SM56 modem card version modifications to your SM56 modem card SM56 version number find this with the ATI3 command or with the More Info button in the SM56 Control Panel Information about your setup The telephone number you are calling from The telephone number you are calling to If performing a lab tes...

Страница 18: ...s NT 4 0 that it is designed to provide optimum usability and compatibility and that it takes advantage of the latest technologies provided by these operating systems It makes users feel more comfortable about purchasing the product and it assures them of more complete satisfaction while using it The Windows logo also means that the SM56 software modem is included on Microsoft s Windows Hardware C...

Страница 19: ...t www v90 com for a wealth of information on V 90 technology including A list of ISPs that support V 90 The latest news on V 90 White papers on the V 90 standard Technology descriptions Frequently asked questions FAQs Appendix A SM56 Specifications Full Windows 95 98 compatibility received Microsoft Designed for Windows Logo Compatibility with Windows 95 98 communication applications Compatibility...

Страница 20: ...a and its licensors retain ownership of the Software itself and its accompanying written materials which are protected by the copyright laws of your country and international treaty provisions 1 License This License allows you to use one copy of the Software on a single computer at a time To use the Software means that the Software is either loaded in the temporary memory e g RAM of a computer or ...

Страница 21: ...tion and the like whether foreseeable or unforeseeable arising out of the use or inability to use the Software or accompanying written materials regardless of the basis of the claim and even if Motorola or a Motorola representative has been advised of the possibility of such damage Motorola s liability to you for direct damages for any cause whatsoever and regardless of the basis of the form of th...

Страница 22: ...formation DFV 0 960 1 000 2 K 3 Software Version 5 Disconnect Reason 6 Country Code 7 Product Code L Speaker Volume DFV 0 1 Low 2 Medium 3 High M Speaker Control DFV 0 Off 1 On During Training Only 2 On Always 3 Security O Return to On Line DFV 0 No Retrain 1 Retrain 2 Rate Renegotiation P Pulse Dial DFV Q Result Code Display DFV 0 Enable 1 Disable T Tone Dial DFV V Result Code Format DFV 0 Numeri...

Страница 23: ...60 Make Break Ratio 1 33 5 66 5 Make Break Ratio 2 38 5 61 5 Make Break Ratio R CTS Control DFV 0 Normal 1 Always On S DSR Control DFV 0 Always On 1 On When Modem Recognizes Remote T Test DF 0 End Test 1 Initiate LAL V Modem Status DFV 0 1 Short Form 2 Long Form B Max Modulation Rate DFV 0 Maximum Rate 33600 bps 1 300 bps 2 1200 bps 3 2400 bps 4 4800 bps 5 600 bps 6 9600 bps 7 7200 bps 8 12000 bps...

Страница 24: ...bps 8 12000 bps 9 14400 bps 11 16800 bps 12 19200 bps 13 21600 bps 14 24000 bps 15 26400 bps 16 28800 bps 17 31200 bps 18 33600 bps 19 32000 bps 20 34000 bps 21 36000 bps 22 38000 bps 23 40000 bps 24 42000 bps 25 44000 bps 26 46000 bps 27 48000 bps 28 50000 bps 29 52000 bps 30 54000 bps 31 56000 bps 32 58000 bps 33 60000 bps K Break Handling DFV 1 Destructive and Expedited 3 Non Destructive and Ex...

Страница 25: ... Frequency overrides BA 13 3000 high Carrier Frequency overrides BA 14 3200 low Carrier Frequency overrides BA 15 3200 high Carrier Frequency overrides BA 16 3429 low Carrier Frequency overrides BA 17 3429 high Carrier Frequency overrides BA CDL Clear Delay Forbid Lists DFV CT Status Information DFV 0 Display EIA Info See Table B 1 Display Disconnect Code See Table C 2 Display Ring Count DCN Displ...

Страница 26: ... Enable detection of initiating V 8bis signals 1 Enable detection of responding V 8bis signals 2 Enable detection of both V 8bis signals V 8bis Message Detection DFV 0 Disable detection of V 8bis messages 1 Enable detection of V 8bis messages V 8bis Message Delay DFV 0 No delay between tx V 8bis signal and message 1 1 5 second delay between tx V 8bis signal and message DR Data Compression Reportin...

Страница 27: ...errun in middle of frame notifies DTE of underrun or overrun Half Duplex Control N A Not Used CRC Type DFV 0 CRC generation and checking is disabled 1 In framed sub Mode 16 bit CRC is generated by the DCE in Tx direction and checked by the DCE in RX direction NRZI Control DFV 0 NRZI encoding and decoding is disabled ETBM Disc Buff Dly Pending TD DFV 0 Discard buffered data and disconnect 1 Attempt...

Страница 28: ...55 10ms Intervals GCAP Request Capabilities List DFV GCI Country of Installation DFV 00 Japan 04 Germany 09 Australia 0A Austria 0F Belgium GCI 20 Canada cont 2E Czech Republic 31 Denmark 3C Finland 3D France 42 Germany yes again 50 Hong Kong 57 Ireland 58 Israel 59 Italy 6C Malaysia 7B Netherlands 82 Norway 8B Portugal 9C Singapore 9F South Africa A0 Spain A5 Sweden A6 Switzerland A9 Thailand AE ...

Страница 29: ...ing Control V Bit Mapped 32 bit event mask Bit positions described in table D VGR Receive Gain Selection V 128 VGT Transmit Volume Selection V 128 VIP Initialize Voice to Default V VLS Analog Source Selection V 0 DCE on hook 1 DCE off hook DCE connected to Telco 8 DCE on hook DCE connected to Speaker 9 DCE off hook DCE connected to Telco and Speaker 11 DCE on hook DCE connected to Microphone 13 DC...

Страница 30: ...fault 50 Units 0 02 Seconds S14 Status Bitmapped DFV See Appendix B S16 Status Bitmapped DFV See Appendix B S18 Test Timer DFV 0 255 Default 0 Units Seconds S21 Status Bitmapped DFV See Appendix B S22 Status Bitmapped DFV See Appendix B S23 Status Bitmapped DFV See Appendix B S34 V 34 Control DFV 0 255 bit 0 0 expanded constellation bit 0 1 minimum constellation bit 1 0 nonlinear encoder disabled ...

Страница 31: ...Bitmapped DFV See Appendix B S88 Status Bitmapped DFV See Appendix B S91 Status Bitmapped DFV See Appendix B Table A Country Codes for AT F N N Country N Country N Country N Country N Country 1 USA 9 Czech Repub 15 Hong Kong 23 Malaysia 34 Sweden 3 Australia 10 Denmark TB R 18 Ireland 25 Netherlands 35 Switzerlan d 4 Austria 11 Finland 19 Israel 27 Norway 38 UK 5 Belgium 12 France 20 Italy 30 Port...

Страница 32: ...On 1 Off 0 ...

Страница 33: ...Aborted 59 External Option Set Selected 20 Busy Tone Detected 60 Option Set Selected ATZ 21 No Dialtone 61 Lease Line Test Passed 22 Long Space Detected 62 Security Failure No Callback Number 23 Dial Aborted Incoming Call 63 Security Failure Manager Time Out 24 Improper DTR State 64 Security Failure Callback Invalid 25 Phone Number Blacklisted 65 Security Failure Interdigit Time Out 26 Retrain Thr...

Страница 34: ...ime out 18 RINGBACK 19 BUSY 20 DIALTONE 23 Playback Buffer Underrun 25 Fax or Data Answering Modem detected 27 Voice Detected Table E Parameter Types for AT VTS Type Meaning D D DTMF tone for default duration D d D DTMF tone d duration F1 F2 d F1 Frequency 1 F2 Frequency 2 d duration Note Any number of parameters can occur on a single line separated by commas If no DTMF tone or Frequency is given ...

Страница 35: ...___________________________________________________________________ Bit Value Command Description 0 0 Analog loopback inactive 1 Analog loopback in progress ______________________________________________________________________________ S21 EIA Signals_______________________________________________________________ Bit Value Command Description 2 0 R CTS follows RTS Normal 1 R1 CTS always on High 4 ...

Страница 36: ...rts BUSY 100 X4 CONNECT rate code waits for dial tone reports BUSY ______________________________________________________________________________ S23 Guard Tone_______________________________________________________________ Bit Value Command Description 7 6 00 G Guard tone off 01 G1 Guard tone 550Hz 10 G2 Guard tone 1800Hz ___________________________________________________________________________...

Страница 37: ..._________________________________________________________________ S59 Break Control______________________________________________________________ Bit Value Command Description 2 0 001 K1 Destructive and expedited 011 K3 Non destructive and expedited 101 K5 Non destructive and non expedited ______________________________________________________________________________ S62 Disconnect Buffer Delay___...

Страница 38: ...0 bps 001011 16800 bps 001100 19200 bps 001101 21600 bps 001110 24000 bps 001111 26400 bps 010000 28800 bps 010001 31200 bps 010010 33600 bps 010011 32000 bps 010100 34000 bps 010101 36000 bps 010110 38000 bps 010111 40000 bps 011000 42000 bps 011001 44000 bps 011010 46000 bps 011011 48000 bps 011100 50000 bps 011101 52000 bps 011110 54000 bps 011111 56000 bps 100000 58000 bps 100001 60000 bps ___...

Страница 39: ... B20 34000 bps 010101 B21 36000 bps 010110 B22 38000 bps 010111 B23 40000 bps 011000 B24 42000 bps 011001 B25 44000 bps 011010 B26 46000 bps 011011 B27 48000 bps 011100 B28 50000 bps 011101 B29 52000 bps 011110 B30 54000 bps 011111 B31 56000 bps 100000 B32 58000 bps 100001 B33 60000 bps ______________________________________________________________________________ S70 Operating Mode_______________...

Страница 40: ...level 1 active _____________________________________________________________________________ S80 Serial Port Speed___________________________________________________________ Bit Value Command Description 4 0 00001 300 bps 00010 600 bps 00011 1200 bps 00100 2400 bps 00101 4800 bps 00110 7200 bps 00111 9600 bps 01000 12000 bps 01001 14400 bps 01010 16800 bps 01011 19200 bps 01100 21600 bps 01101 240...

Страница 41: ...s 01101 L13 21600 bps 01110 L14 24000 bps 01111 L15 26400 bps 10000 L16 28800 bps 10001 L17 31200 bps 10010 L18 33600 bps 010011 L19 32000 bps 010100 L20 34000 bps 010101 L21 36000 bps 010110 L22 38000 bps 010111 L23 40000 bps 011000 L24 42000 bps 011001 L25 44000 bps 011010 L26 46000 bps 011011 L27 48000 bps 011100 L28 50000 bps 011101 L29 52000 bps 011110 L30 54000 bps 011111 L31 56000 bps 10000...

Страница 42: ...V PCM 10101 MM14 V PCM Auto ______________________________________________________________________________ S91 Current Modulation_________________________________________________________ Bit Value Command Description 4 0 00000 V 34 Automode 00001 V 21 00010 B103 00101 V 22 bis 00110 V 27 ter 01000 V 29 01011 V 32 bis 01100 V 34 10000 V 32 10001 V 23 10010 B212 10011 V 17 10100 V PCM 10101 V PCM Au...

Страница 43: ... 40 38400 34 40000 41 42000 42 44000 44 46000 46 48000 48 50000 50 52000 52 54000 54 56000 56 57600 35 58000 58 60000 60 115200 36 Note First row of this table represents the code displayed when call progress is set to 0 When call progress is 0 no rate is displayed in the connect message only the word CONNECT which is represented by the numeric code 1 For all other call progress settings the rate ...

Страница 44: ......

Страница 45: ...CE Reliable 19200 DTE 9600 DCE Normal V0 X0 CONNECT CONNECT V0 X1 CONNECT 19200 CONNECT 19200 V1 X0 CONNECT CONNECT V1 X1 CONNECT 19200 V42 V42BIS CONNECT 19200 V2 X0 CONNECT CONNECT V2 X1 CONNECT 28800 CONNECT 9600 V3 X0 CONNECT CONNECT V3 X1 CONNECT 28800 V42 V42BIS CONNECT 9600 V4 X0 CONNECT CONNECT V4 X1 CONNECT 28800 V34 V42 V42BIS CONNECT 9600 V32 Note Call Progress settings of 2 3 and 4 wil...

Страница 46: ...the digit specified as option 2 This is a continuous DTMF signal no off time It is necessary to characterize the inband and outband noise The AT HO command takes between 1 and 4 option parameters This command has the format AT HOa b c d where a a parameter 1 option b a parameter 2 option c a parameter 3 option d a parameter 4 option Examples AT HO1 15 0 1 represents V 21 15dB Answer Band Space AT ...

Страница 47: ...7200 bps 9600 bps 12000 bps 14400 bps 10 V 32bis 9 to 20 9 to 20 dB 0 1 2 3 4 4800 bps 7200 bps 9600 bps 12000 bps 14400 bps 11 V 34 9 to 20 9 to 20 dB 0 1 2 3 4 5 6 7 8 9 10 11 12 13 2400 bps 4800 bps 7200 bps 9600 bps 12000 bps 14400 bps 16800 bps 19200 bps 21600 bps 24000 bps 26400 bps 28800 bps 31200 bps 33600 bps 0 3 4 5 10 13 14 15 2400 baud high channel 3000 baud high channel 3200 baud high...

Страница 48: ... Switched telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you sholud contact your equipment supplier in the first instance ...

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