5 FREQUENTLY ASKED QUESTIONS
30
Q
If I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?
A
Yes! Although once you’ve experienced the speed of cable Internet access, you’ll
never again want to wait for traditional dial-up services.
Q
Do I need to change my Internet Service Provider (ISP)?
A
Currently, most Internet Service Providers do not provide cable Internet access.
Contact your cable company for your specific information.
Q
Do I need to subscribe to cable TV to get cable Internet access?
A
At a minimum you will need to subscribe to cable Internet service. Your Internet
Service Provider may have a minimum level of video service you must subscribe to
receive the broadband access service. Check with your local cable company for
specific information.
Q
I am not getting the data speeds I expected.
A
Contact your Internet Service Provider to verify the data bandwidth available to
you.
Q
I can receive files much more quickly than I can send them?
A
This modem has the capability to bond multiple downstream channels, which will
increase the capacity to receive data. The upstream data path does not have the
same capacity. Please verify the actual bandwidth available to you with your Internet
Service Provider.
