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Motorola MOTORIZR Z8, Руководство по обслуживанию

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26

 

        June 07, 2007   

6809510A67-O

Troubleshooting

 Z8 UMTS

Troubleshooting

Manual Test Mode

Motorola Z8 telephones are equipped with a manual test mode capability. This 
allows service personnel to verify functionality and perform fault isolation by 
entering keypad commands. 
To enter the manual test command mode, a GSM / DCS test SIM must be used.
1.

Turn the phone OFF.

2.

Remove the battery as described in the procedures.

3.

Remove the customer’s SIM card from the phone as described in the 
procedures.

4.

Insert the test SIM into the SIM slot.

5.

Replace the battery as described in the procedures.

6.

Turn the phone ON.

Troubleshooting Chart

Table 3. : Level 1 and 2 Troubleshooting Chart   

SYMPTOM

PROBABLE CAUSE

VERIFICATION AND REMEDY

1. Telephone will not turn on or stay on.

a) Battery either discharged or 
defective.

Measure battery voltage across a 50 ohm (>1 
Watt) load. If the battery voltage is <3.25 Vdc, 
recharge the battery using the appropriate 
battery charger. If the battery will not recharge, 
replace the battery. If battery is not at fault, 
proceed to b.

b) Battery connectors open or 
misaligned.

Visually inspect the battery connectors on both 
the battery and the telephone. Realign and, if 
necessary, either replace the battery or refer to 
a Level 3 Service Center for the battery 
connector replacement. If battery connectors 
are not at fault, proceed to c.

c) Transceiver board assembly 
defective.

Forward to an authorized level 3 service center.

d) keyboard assembly failure.

Replace the keyboard assembly. Temporarily 
connect a +3.6 Vdc supply to the battery 
connectors. Press and hold the PWR button. If 
unit turns on and stays on, disconnect the dc 
power source and reassemble with the new 
keyboard assembly.

2. Telephone exhibits poor reception or 
erratic operation, such as calls frequently 
dropping or weak or distorted audio.

a) Antenna assembly defective.

Check to make sure that the antenna pin is 
properly connected to the transceiver board 
assembly. If connected properly, substitute a 
known good antenna. If the fault is still present, 
proceed to b.

b) Transceiver board assembly 
defective.

Forward to an authorized level 3 service center.

Содержание MOTORIZR Z8

Страница 1: ...Level 1 2 Service Manual 6809510A67 O MOTORIZR Z8 UMTS 2100 GSM 850 900 1800 1900 MHz ...

Страница 2: ...S Patent Trademark Office All other product or service names are the property of their respective owners Motorola Inc 20007 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 ...

Страница 3: ...embly 13 Removing and Replacing the Battery Door and Battery 13 Removing and Replacing the Subscriber Identity Module SIM 15 Removing and Replacing the Memory Card 16 Removing and Replacing the Rear Housing and Transceiver Board Assembly 17 Removing and Replacing the Expansion PC Board 22 Removing and Replacing the GSM 3G 2100 MHz TX Antenna 23 Subscriber Identity Module SIM and Identification 24 ...

Страница 4: ...2 June 07 2007 6809510A67 O Contents Z8 UMTS ...

Страница 5: ...roduct Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The ch...

Страница 6: ...ola product and the Motorola computer programs with the Motorola product About This Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance of Z8 telephones Refer questions about this manual to the nearest Customer Service Manager This manual contains mechanical service information required for the equipment described and i...

Страница 7: ...al phones will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training...

Страница 8: ...r related major assembly along with a description of the related major assembly and of the component in question Replacement Parts Service Division RPSD Order replacement parts test equipment and manuals from RPSD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 461 803 1404 Website http emeaonline mo...

Страница 9: ...here 9612 UARFCN1 9888 UARFCN1 in increments of 25 RX 2110 to 2170 MHz Frequency MHz UARFCN1 5 where 10562 UARFCN1 10838 UARFCN1 in increments of 25 Channel Spacing 200 kHz GSM DCS PCS 5 MHz UMTS Channels 174 EGSM 374 DCS 274 PCS carriers with 8 channels per carrier 11 UMTS Duplex Spacing 45 MHz GSM 95 MHz DCS 80 MHz PCS 190 MHz UMTS Modulation GMSK AT BT 0 3 GSM DCS PCS QPSK UMTS Transmitter Phas...

Страница 10: ...GSM 28 5 dBm nominal DCS PCS Spurious Emissions 36 dBm from 0 1 to 1 GHz 30 dBm from 1 to 4 GHz Receive Sensitivity 102 dBm GSM 102 dBm DCS PCS RX Bit Error Rate 2 UMTS System Functions Specification Speech Coding Type Adaptive Multirate AMR RF Power Output 21 dBm Spurious Emissions 36 dBm from 0 1 to 1 GHz 30 dBm from 1 to 4 GHz Error Vector Magnitude 17 5 PN9 Bit Error Rate VER 0 1 12 2K 106 7 d...

Страница 11: ... connectors and buttons are contained within the thin kicking slider form factor housing The 1030 mAh Lithium Ion Li Ion battery provides up to 5 hours of talk time in UMTS mode with up to 384 hours of standby time1 The phone accepts 3V and 1 8V mini subscriber identity module SIM cards which fit into the SIM holder under the rear housing cover The telephone features a 240 x 320 16M QVGA TFT color...

Страница 12: ...d Simplified Text Entry Motorola Labs handwriting and predictive text entry Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options This feature may not be available on the phone in all languages Caller Line Identification Upon receipt of a call the calling party s phone number is compared to the phone book If the number matches a p...

Страница 13: ...re 2 Telephone Controls and Indicators Locations Back Right Soft Key Clear Back Key Scroll up down left right or press centre to select Left Soft Key Home Key Volume Keys Make answer calls Video Call Key Media Player Key Camera Key Turn on off hang up exit menus Secondary Camera Lens Handsfree Microphone Call Key End Key Navigation Key Microphone Bumper Bar Accessary Connector Port Insert battery ...

Страница 14: ...e no network connection 3 Roam Indicator Shows when your phone is seeking or using a network outside your Home network 4 Bluetooth Indicator Shows current Bluetooth status Indicators may include 5 Calls Indicator Shows various call states Indicators may include 6 Message Indicator Shows when you receive an SMS MMS email or voicemail message Indicators can include 065309o Figure 3 Main Screen Displ...

Страница 15: ...ry charge level The gauge shows four levels 100 66 33 and Low Battery Battery Removal Removing the battery causes the device to immediately shut down and any pending work partially entered phone book entries or outgoing messages for example is lost b silent d speakerphone c microphone muted Whether a phone displays all indicators depends on the programming and services to which the user subscribes...

Страница 16: ...to charge battery and to power device 0180386A82 Antistatic Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device 6680388B01 Tweezers plastic Used during...

Страница 17: ...ed devices used in this equipment are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a...

Страница 18: ...de first into the battery compartment and push down 7 Insert the ridge at the bottom of the battery housing into the base of the phone then push the cover down and snap it into place 070262 Figure 2 Removing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufactu...

Страница 19: ...disassembly tool to slide the SIM out of the SIM holder as shown in Figure 4 4 Carefully lift the SIM from the phone 5 To replace insert the SIM into the holder ensuring the keyed corner of the SIM faces the top edge of the phone 6 Place the SIM cover onto the phone and slide into position to lock the SIM cover 7 Replace the battery and battery door as described in the procedures 070263o Figure 3 ...

Страница 20: ... card cover and slide the memory card inward to unlock it then slide the memory card out of the phone 3 To replace insert the memory card with the metal contacts side facing down all the way into the memory card slot until the card locks into position A click is heard when the card is inserted correctly 070282o Figure 5 Removing the Memory Card Memory card Memory card door ...

Страница 21: ...sassembly tool under the speaker grill and release the grill snaps at the bottom edge at the front of the phone Avoid damage to the speaker located under the speaker grill 3 Carefully lift it away from the phone G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage 070276o Figure 6 Removing the Speaker Grill...

Страница 22: ...under the speaker grill Set the screws aside for reuse 5 Use the disassembly tool to release the latches on the top and sides of the acoustic assembly 070275o Figure 7 Removing the Speaker Grill Screws 070277o Figure 8 Removing the Acoustic Assembly Screws Latch location Acoustic assembly ...

Страница 23: ...wo screws near the camera lens 7 Remove the rear housing from the phone 8 Carefully turn the unit over and use the disassembly tool to release the keypad flex connector 070283o Figure 9 Removing the Rear Housing Screws 070284o Figure 10 Removing the Keypad Flex Connector Screw location Screw location T5 driver Keypad flex connec ...

Страница 24: ...tom end of the transceiver PC board and use the disassembly tool to release the battery flex connector 11 Carefully remove the transceiver PC board from the phone 070285o Figure 11 Removing the Dynamic Flex Connector 070286o Figure 12 Removing the Battery Flex Connector Dynamic flex connector Disassembly tool Transceiver board Battery Flex connector ...

Страница 25: ...board over into the rear housing Ensure that the antenna connector aligns correctly with the antenna when the transceiver board is seated in the rear housing Ensure the transceiver board is properly seated in the rear housing 13 Replace the transceiver PC board rear housing SIM battery battery door as described in the procedures 070290o Figure 13 Replacing the Transceiver Board Transceiver PC boar...

Страница 26: ...g the disassembly tool carefully pry the expansion PC board out of the rear housing assembly see Figure 14 4 To replace insert the expansion pc board and board to board connector 5 Install the two side key switchdomes 6 Replace the rear housing SIM battery battery door as described in the procedures G This product contains static sensitive devices Use anti static handling procedures to prevent ele...

Страница 27: ...nna 1 Use the disassembly tool to release the antenna from the rear housing see Figure 15 2 To replace align the antenna assembly to the phone 3 Carefully press the antenna assembly into position until the antenna assembly latches snap into position 070291o Figure 15 Removing the GSM 3G 2100 MHz Antenna Antenna assembly ...

Страница 28: ...is replaced Personality transfers reproduce the customer s original personalized details such as menu and stored memory such as phone books or even just program a unit with basic user information such as language selection Z8 telephones use Motorola Phone Tools synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying...

Страница 29: ...s based on mobile station types or individual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type Identifier ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER Id...

Страница 30: ...ttery will not recharge replace the battery If battery is not at fault proceed to b b Battery connectors open or misaligned Visually inspect the battery connectors on both the battery and the telephone Realign and if necessary either replace the battery or refer to a Level 3 Service Center for the battery connector replacement If battery connectors are not at fault proceed to c c Transceiver board...

Страница 31: ...ransceiver board assembly as described in the procedures Check flex and the flex connector to the transceiver board assembly If flex connector is at fault proceed to d If connection is not at fault proceed to b b Antenna assembly defective Check to make sure the antenna is installed correctly If the antenna is installed correctly substitute a known good antenna assembly If this does not clear the ...

Страница 32: ...ed Refer service to a Level 3 service center for replacement 11 No or weak audio when using headset a Headset not fully pushed home Ensure the headset plug is fully seated in the jack socket If fault not cleared proceed to b b Faulty jack socket on transceiver board assembly Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble the unit with the n...

Страница 33: ...A67 O June 07 2007 29 Level 1 and 2 Service Manual Troubleshooting Exploded View Diagram v459714 Figure 17 Exploded View Diagram 5 6 7 8 9 10 12 13 26 27 28 29 25 24 21 23 22 20 19 18 17 16 15 14 11 4 2 3 1 30 ...

Страница 34: ... 22 0103515P02 Rear housing assembly 5 0103564P01 Alert speaker 23 0103698E02 Expansion PCB assembly 6 Front housing assembly 24 0503578C11 Transflash card grommet 7 0103580P01 Keyboard navigation 25 0503578C10 USB grommet 8 7271449E04 Display assembly 26 CFHN9093A SIM Card Bezel 9 1503579B14 VGA camera grommet 27 SNN5792A Battery 10 0103562E01 VGA camera 28 CFHN9089A Battery door 11 0103666E04 Fl...

Страница 35: ...Black SYN1439 JBL Black On Tour Portable Speaker SYN1451 JBL On Tour Mobile European Kit OnTourMBBLKE JBL On Tour Mobile portable speaker US Kit OnTourMBBLK JBL On Tour Mobile speaker PRC kit CH1414A JBL On Tour Mobile speaker UK kit OnTourMBBLKU S805 DJ Headset Bluetooth Music and Telephony SYN1673 H500 Bluetooth Headset Fire Red SYN1667 H500 Bluetooth Headset Celery SYN1732 H500 Bluetooth Headse...

Страница 36: ...LN1232AB BT Pro Install Carkit IHF1000r 98676K T605 Pro Install Bluetooth Carkit SYN1782A Bluetooth Car Kit High Tier T505 SYN1717 Bluetooth Car Kit Mid Tier T305 SYN1716 Data and Enterprise 1GB microSD card Mot SD adapter SYN1406 128MB microSD card Mot SD adapter SYN1403 Bluetooth TXTR Keyboard silver SYN1391 2GB microSD card Mot SD adapter SYN1407 SD 128MB card SYN1659 SD 1GB card SYN1584 SD 256...

Страница 37: ...4 Travel Charger EMU Mid Rate Switcher MEXICO SPN5186 Travel Charger EMU Mid Rate Switcher PRC SPN5188 Travel Charger EMU Mid Rate Switcher TWN SPN5216 Travel Charger EMU Mid Rate Switcher UK HK SPN5190 Travel Charger EMU Mid Rate Switcher US ENG SPN5185 Travel Charger EMU Rapid Switcher Argentina SPN5197 Travel Charger EMU Rapid Switcher BRAZIL SPN5196 Travel Charger EMU Rapid Switcher HK SPN5199...

Страница 38: ...ubleshooting Z8 UMTS P320 desktop BOC platform EMU Chinese label SPN5395 Travel Charger EMU Mid Rate Switcher JAPAN SPN5274 Travel Charger EMU Rapid Switcher Japan SPN5275 Table 5 Accessories Continued Accessory Description Kit Number ...

Страница 39: ...ernational mobile station equipment identity 25 mechanical serial number 24 product 1 IMEI 25 L LCD 11 liquid crystal display LCD 11 M manual test mode 26 memory card removing and replacing 16 message indicator 10 MSN 24 N names product 1 network indicator 10 O operation 9 battery 11 controls indicators and I O connectors 9 LCD 11 menu navigation 11 P part numbers accessories 31 parts exploded vie...

Страница 40: ... service policy 3 customer support 3 out of box failure 3 product support 3 service procedure ordering replacement parts 4 shut down upon battery removal 11 signal strength indicator 10 SIM card 24 personality transfer 24 replacing 15 SIM removing and replacing 15 sound mode indicator 11 specifications 5 status indicators 10 support customer 3 product 3 T text entry 8 tools and test equipment 12 t...

Страница 41: ......

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