Motorola MOTORIZR Z6 Скачать руководство пользователя страница 48 | Manualshive

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48

March 13, 2007

6809506A96-O

Troubleshooting

Z6

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.

Part Numbers

The following information is provided as a reference for the parts associated with

Z6 telephones.

6. Receive audio from earpiece speaker is
weak or distorted.

a) Connections to or from transceiver
board assembly defective.

Gain access to the transceiver board assembly
as described in the procedures. Check flex and
the flex connector from the slider assembly to
the transceiver board assembly. If flex is at fault,
replace slider assembly. If flex connector is at
fault, proceed to d. If connection is not at fault,
proceed to b.

b) Slider assembly defective.

Temporarily replace the slider assembly with a
known good assembly. If fault has been cleared,
reassemble with the new slider assembly. If fault
not cleared, proceed to c.

c) Antenna assembly defective.

Check to make sure the antenna is installed
correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If
this does not clear the fault, reinstall the original
antenna assembly and proceed to d.

d) Transceiver board assembly
defective.

Refer service to authorized Level 3 service
center for replacement.

7. Telephone will not recognize or accept
SIM.

a) SIM defective.

Check the SIM contacts for dirt. Clean if
necessary and check if fault has been cleared. If
the contacts are clean, insert a known good SIM
into the telephone. Power up the unit and
confirm that the SIM has been accepted. If the
fault no longer exists, replace the defective SIM.
If the SIM is not at fault, proceed to b.

b) Transceiver board assembly
defective.

Send unit to authorized level 3 service center for
transceiver PC board replacement.

8. Phone does not sense when flip is
opened or closed (usually indicated by
inability to answer incoming calls by
opening the flip, or inability to make
outgoing calls).

a) Transceiver board assembly
defective.

Refer service to authorized Level 3 service
center for replacement.

10. Internal Charger not working.

Faulty charger circuit on transceiver
board assembly.

Refer service to authorized Level 3 service
center for replacement.

11. Real Time Clock resetting when
standard battery is removed.

Lithium button cell in the display board
may be depleted.

Refer service to a Level 3 service center for
replacement.

Table 3. Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM

PROBABLE CAUSE

VERIFICATION AND REMEDY

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Содержание MOTORIZR Z6

Страница 1: ...Level 1 and 2 Service Manual 6809506A96 O Digital Wireless Telephone GSM 850 900 1800 1900 MHz EDGE GPRS MOTORIZR TM Z6 ...

Страница 2: ... service names are the property of their respective owners The Bluetooth trademarks are owned by their proprietor and used by Motorola Inc under license Motorola Inc 2007 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 ...

Страница 3: ...Replacing the Memory Card 20 Removing and Replacing the Subscriber Identity Module SIM 21 Removing and Replacing the Rear Housing 22 Removing the Rear Housing Speaker Cap 25 Removing the Daughter Board Assembly 26 Removing and Replacing the Transceiver Board Assembly 27 Removing and Replacing the Keypad 31 Removing and Replacing the Antenna 32 Removing the Front Housing 33 Removing the Slider Asse...

Страница 4: ...duct Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The chas...

Страница 5: ...a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product About This Service Manual Use of this manual assures proper installation operation and maintenance of Motorola products and equipment It contains all service information required for the equipment described and is current as of the printing date Refer questions about this manual to the n...

Страница 6: ...rvice for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training is available through the local Motorola Support Center Parts Replacement When ordering replacement parts or equipment include the Motorol...

Страница 7: ...er replacement parts test equipment and manuals from RPSD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 461 803 1404 Website http emeaonline motorola com Asia Phone 65 648 62995 Website http asiaonline motorola com ...

Страница 8: ...mm x 105 4 mm x 15 99 mm 1 79 inches x 4 15 inches x 0 63 inches Size Volume 69 cc 4 21 in3 with battery Weight 115 0 grams 4 05 oz with battery Battery Life with standard 780 mAh Li Ion Battery Talk Time 180 to 420 minutes Standby time 200 to 400 hours All talk and standby times are approximate and depend on network configuration signal strength and features selected Standby times are quoted as a...

Страница 9: ...96 O March13 2007 9 Level 1 and 2 Service Manual Specifications Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps Speech Coding Function Specification ...

Страница 10: ...ly mounted antenna With the optional mobile Phone Tools software inexpensive direct connection to a computer or handheld device is available through the phone s USB port and optional data cable accessory This connection provides the ability for data and fax calls and synchronizing phonebook entries Features Z6 telephones use advanced self contained sealed custom integrated circuits to perform the ...

Страница 11: ...o customize the services they offer their customers from the occasional user who requests sports news and traffic alerts to a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new services wh...

Страница 12: ...t correspond to text options displayed on the screen The left and right soft keys perform the function shown in the corners of the display The right key will usually select an option whereas the left key will usually exit a function or return to a previous screen The center key opens the initial menu structure or allows access to a submenu 0701101o Figure 1 Controls indicators and I O Music Key Le...

Страница 13: ...the user scrolls up and down Display 060951a Figure 2 Controls indicators and I O Side Views Handsfree Speaker on back of phone Volume Keys Set ring volume when slider is closed Smart Key Select menu items This key functions as the PTT key when push to talk service is available on your phone Push Bar Push up to open slider Camera Lens High Intensity LED Camera Light on back of phone Camera Key Act...

Страница 14: ...etwork connection You can t make or receive calls when 0 or shows The roam indicator 1 shows when your phone is seeking or using a network outside your home network 061789o Figure 3 Controls indicators and I O Side Views 061790o Figure 4 Icon Indicators Whether a phone displays all indicators depends on the programming and services to which the user subscribes Date Clock Left Soft Key Label Right ...

Страница 15: ...Shows your phone s location information status Indicators can include 8 Profile Indicator Shows the alert profile setting 9 Active Line Indicator Shows X to indicate an active call or Y to indicate when call forwarding is on Indicators for dual line enabled SIM cards can include EDGE connection GPRS connection 5 EDGE data transfer GPRS data transfer 4 EDGEsecure data transfer 8 GPRS secure data tr...

Страница 16: ...ry level indicator icon in the idle screen to indicate the battery charge level The gauge shows four levels 100 66 33 and Low Battery Battery Removal Removing the battery causes the device to immediately shut down and any pending work for example partially entered phone book entries or outgoing messages is lost Pressing either volume key will mute the alert To ensure proper memory retention turn O...

Страница 17: ...ist band Provides protection from damage to device caused by electrostatic discharge ESD 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device 6680388B01 Tweezers plastic Used during assembly disassembly Tweezers metal Used during assembly disassembly 0 00 00 408412 Flex connector removal tool Used for Flip and Vibrator Flex r...

Страница 18: ... from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains...

Страница 19: ...posite edge of the battery into the battery compartment 8 Lower the battery cover onto the phone and press down slightly on the cover to engage the battery latch 061664o Figure 6 Removing the battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used ...

Страница 20: ...s 2 Slide the Trans Flash memory card out of its socket to release as shown in Figure 7 3 To replace slide the memory card into its slot The memory card can be correctly inserted only one way 4 Replace the battery cover The battery does not need to be removed to access the memory module 061665o Figure 7 Removing the Memory Card Memory card ...

Страница 21: ...scribed in the procedures 2 Slide the SIM out of the slot as indicated by the arrow see Figure 8 3 Carefully remove the SIM from the phone 4 To replace slide the SIM into the holder ensuring the notched corner of the SIM aligns with the notch molded into the holder 5 Replace the battery and battery door as described in the procedures 061666o Figure 8 Removing the SIM SIM ...

Страница 22: ...y See Figure 9 3 Lift up the rear housing as shown in fig 1 and insert the flat end of the disassembly tool into the opening G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G In addition to 4 screws the rear housing assembly is fastened with plastic latches These are fragile and should be released with...

Страница 23: ...ousing edge as shown in Fig 9 to disengage the snaps 5 Pay special attention to the snaps at the bottom near the corners Snaps must be pushed in to disengage 061670a Figure 10 Removing the Rear Housing 061670a Figure 11 Removing the Rear Housing Rear Housing Disassembly tool Rear Housing Rear Housing Snaps ...

Страница 24: ...e 7 To replace carefully align the rear housing to the phone then press the front and rear housings together until the catches snap into place 8 Replace the 6 rear housing screws and tighten with a T5 driver to a final torque setting of 16 Ncm 1 5 lbf in Do not over tighten 9 Replace the SIM battery and battery cover as described in the procedures ...

Страница 25: ...peaker cap use the disassembly tool or tweezers to remove the speaker cap from the rear housing 3 Remove any remaining adhesive residue from the rear housing Discard the speaker cap Do not reuse 4 To replace expose the adhesive surface on the new speaker cap 5 Press the speaker cap onto the rear housing 6 Replace the SIM battery and battery cover as described in the procedures 070373o Figure 12 Re...

Страница 26: ...gasket with the tweezers Set the gasket aside for re assembly unless damaged see Figure 13 3 Insert the disassembly tool under the daughter board and rotate it to unseat the daughter board connector from the transceiver board assembly 061690o Figure 13 Removing the Acoustic Gasket 061693o Figure 14 Removing the Daughter Board Assembly Acoustic gasket Daughter board Daughter board Daughter board ...

Страница 27: ...to lift the connector from its socket on the transceiver board See Figure 15 Pay special attention to the electrical components around the connector Do not touch any components with the black stick G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G The flexible printed cable FPC flex is easily damaged E...

Страница 28: ...ool slightly to lift the connector from its socket on the transceiver board see Figure 17 12a Figure 16 Disconnecting the Hydraflex Connector From the Transceiver Board 061706o Figure 17 Removing the Camera Connector G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling Hydraflex connector Camera connector ...

Страница 29: ... Figure 18 5 Carefully use the plastic tweezers to lift the camera assembly and side keys from the phone see Figure 19 061708o Figure 18 Removing the Transceiver PC Board Assembly G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 061709o Figure 19 Removing the Camera Assembly Transceiver PC board Camera assembly Plastic tweezers Volume Smart keys Camera ke...

Страница 30: ...ceiver PC board assembly 8 Insert the camera flex and display flex connectors squarely into their mating connectors on the transceiver board and press gently but firmly until they snap into place 9 Replace the daughterboard assembly rear housing antenna SIM battery and battery cover as described in the procedures Be sure the volume smart buttons and voice button are correctly positioned in relatio...

Страница 31: ...ure 20 3 To replace carefully set the keypad assembly into the front housing assembly Ensure the volume smart key keypads will contact the switchdome assembly on the transceiver board when installed 4 Insert the keypad into the front housing use the guide pins molded into the front housing to ensure the keypad is placed correctly in the front housing 5 Replace the transceiver board assembly daught...

Страница 32: ...te the disassembly tool to raise the antenna assembly out of the front housing 3 To replace align the antenna to the front housing 4 Gently lower the antenna assembly into the front housing until the antenna assembly snaps engage the latches in the front housing 5 Replace the keypad transceiver board assembly keypad daughter board assembly rear housing SIM battery and battery cover as described in...

Страница 33: ...transceiver board assembly keypad and the antenna as described in the procedures 2 Use the disassembly tool to disconnect the front housing snaps from the metal guide G The hydraflex can be easily damaged Use extreme caution during this next step 061758o Figure 22 Removing the Front Housing Snaps Chassis assembly metal guide Front housing snap locations Disassembly tool ...

Страница 34: ...lly thread the hydraflex through the opening in the front housing 5 Lower the front housing onto the chassis assembly metal guide 6 Press down on the front housing to engage the two housing snaps to the chassis metal guide 7 Replace the keypad transceiver board assembly daughter board assembly rear housing SIM battery and battery cover as described in the procedures 061760o Figure 23 Removing the ...

Страница 35: ...ter board assembly transceiver board assembly keypad and front housing as described in the procedures 2 Use the T5 driver to remove the 2 slider screws from the slider assembly G The hydraflex can be easily damaged Use extreme caution during this next step 061769o Figure 24 Removing the Slider Assembly Screws Slider assembly screw Slider assembly screw ...

Страница 36: ...y Z6 3 Use the disassembly tool to lift only the top end of the slider inner assembly out of the slider outer assembly Leave the bottom end attached 061770o Figure 25 Removing the Slider Assembly Screws Disassembly tool Slider inner assembly ...

Страница 37: ...he slider front housing to the slider mag assembly 8 Insert the keypad end of the slider front housing to the slider mag assembly 9 Connect the keypad flex connector to the slider mag assembly 10 Lower the top end of the slider inner assembly onto the slider mag assembly 11 Insert and tighten the 2 T5 slider assembly screws Tighten screws to 1 1 0 1 in lbf Do not overtighten 12 Replace the front h...

Страница 38: ... module 4 Carefully remove the display module out of the ZIF connector and away from the slider assembly 5 To replace align the display module to the slider assembly 6 Lower the display module into the slider assembly 7 Insert the display module connector into the ZIF socket 8 Use the pointed end of the disassembly tool to close and lock the ZIF connector 9 Replace the slider assembly front housin...

Страница 39: ...is replacement procedure G It is mandatory that the following special tools must be used when following this procedure Z6 EL Alignment and Press Tool part number 0 00 00 40852 Generic Press Fixture part number 19501980 Available at the AMS Online shop 62 214 1 200 for access please contact your local Motorola contact 070270o Figure 28 Z6 EL Alignment and Press Tool ...

Страница 40: ...809506A96 O Disassembly Z6 1 Remove the keypad mylar with the plastic tweezers as shown 2 To replace the keypad mylar use the Z3 EL Alignment and Press tool 070271o Figure 29 Removing the Keypad Mylar Mylar PCB Tweezers ...

Страница 41: ...rvice Manual Disassembly 3 Peel off the adhesive liner from the bottom side of the keypad mylar Place the keypad into the fixture Align the keypad using the fixture alignment pins 070272o Figure 30 Keypad Mylar Alignment Alignment pin Alignment pin ...

Страница 42: ...h 13 2007 6809506A96 O Disassembly Z6 4 Clean the mylar area on the main PCB and then place it on top of the keypad mylar using the fixture alignment pins 070273o Figure 31 PCB Alignment PCB shields facing up ...

Страница 43: ... 2007 43 Level 1 and 2 Service Manual Disassembly 5 Close the fixture for 15 seconds 6 Open the fixture and check the assembly for correct positioning of the mylar on the PCB 070274o Figure 32 El Mylar Press Fixture Closed ...

Страница 44: ...menu and stored memory such as phone books or even just program a unit with basic user information such as language selection Z6 telephones use Mobile Phone Tools software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Number MSN The Mechan...

Страница 45: ...ks based on mobile station types or individual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type Identifier ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER I...

Страница 46: ...46 March 13 2007 6809506A96 O Troubleshooting Z6 Troubleshooting ...

Страница 47: ...check general condition of flexible printed cable flex If the flex is good check that the flex connector is fully pressed down If not check connector to transceiver board connections If faulty connector replace the transceiver board assembly If connector is not at fault proceed to b b Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared...

Страница 48: ...riginal antenna assembly and proceed to d d Transceiver board assembly defective Refer service to authorized Level 3 service center for replacement 7 Telephone will not recognize or accept SIM a SIM defective Check the SIM contacts for dirt Clean if necessary and check if fault has been cleared If the contacts are clean insert a known good SIM into the telephone Power up the unit and confirm that ...

Страница 49: ...ual Troubleshooting Exploded View Diagram 061699o Figure 34 Exploded View Diagram Sheet 1 1 2 3 4 5 7 9 13 13 14 14 15 15 27 27 24 24 24 24 22 22 17 17 19 19 23 23 25 25 18 18 21 21 28 28 20 20 29 29 34 34 31 31 32 32 33 33 30 30 16 16 10 10 11 11 12 12 6 8 ...

Страница 50: ...O Troubleshooting Z6 061734o Figure 35 Exploded View Diagram Sheet 2 48 48 49 49 35 35 36 36 38 38 37 37 39 39 40 40 41 41 46 46 44 44 45 45 50 50 51 51 55 55 58 58 57 57 42 42 43 43 46 46 46 46 46 46 46 46 53 53 52 52 54 54 47 47 ...

Страница 51: ...m ground spring 20 7271696E01 Display module assembly 21 1171772E01 Earpiece speaker gasket 22 0171651D01 Hydra flex assembly 23 0371235E04 Magnesium forming screws 24 0371064E04 Slide standard head screws 25 5970377C03 Hall effect magnet 26 1171178F01 Hydra flex adhesive 27 0171647D01 Slide inner housing assembly 28 1571527D Top cap housing 29 0171648D Base front housing assembly 30 0171756D02 Da...

Страница 52: ...0 54 1171109E01 Speaker adhesive 55 1571505D Base back housing 56 5471536C01 Water detect label 3mm diameter 57 1571495D01 USB door 58 6171503D01 Camera lens 59 4171340E02 Battery door ground spring right 60 4171340E01 Battery door ground spring left E There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly Replace only with the same type of battery or equivalent as ...

Страница 53: ...iew diagram 49 exploded view parts list 51 F FCC rules 4 features SIM Toolkit 11 text entry 11 voice recognition 11 features product 10 Front Housing removing and replacing 33 G GPRS indicator 15 H home screen 13 I identification 44 international mobile station equipment identity 45 mechanical serial number 44 product 4 IM indicators 15 IMEI 45 in call indicator 15 Introduction 4 K keypad removing...

Страница 54: ... assembly 35 speaker cap 25 transceiver board assembly 27 S serial number mechanical 44 service manual about 5 revisions 6 scope 5 service policy 6 customer support 6 out of box failure 6 product support 6 service procedure ordering replacement parts 6 shut down upon battery removal 16 signal strength indicator 14 SIM Application Toolkit 11 SIM card 44 personality transfer 44 replacing 21 SIM remo...

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