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Google

the web, see your updates, and adjust Google settings, including

privacy

Google One

Get expanded storage, Google support, and other member benefits with a

paid subscription.

Google Pay

Pay with your phone

in-store

or online, and send cash using this secure

digital wallet.

Google TV

Get movies and TV shows for instant viewing from Play Store.

Home

Set up and control your Google Home and Chromecast devices, and other

home products like lights, cameras, and thermostats.

Interactive

wallpapers

Provides access to Motorola's interactive wallpapers, hosted on the cloud so

they don't take up space on your phone until you download them.

Maps

Find your destination

, explore locations.

Messages

Send and receive text messages.

Moto

Select available gestures for phone shortcuts and control notifications.

Apps

Содержание moto g31

Страница 1: ...User Guide ...

Страница 2: ...twork dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of release Motorola reserves the right to cha...

Страница 3: ...us bar icons 18 Phone terms you should know 22 Get around on your phone 24 Learn gestures 24 Move between apps and screens 25 Use quick settings 26 Turn screen off and on 29 Adjust volumes 30 Frequently used tools 33 Turn flashlight on and off 33 Take screenshots 33 Create GIFs 35 Record your screen 35 Control phone with your voice 37 Get directions to a location 38 Use clock and weather widget 38...

Страница 4: ...up 61 Turn off charging sounds 61 Apps 62 About your apps 62 View two apps on screen 67 View notifications 68 About Moto experiences 69 Focus on gaming 70 Manage your apps 74 Install or update apps 74 Manage or delete apps 76 Protect against harmful apps 78 Search and browse 80 Search the web 80 Search your phone 81 Browse websites 82 Text messaging 84 About text and multimedia messages 84 Read se...

Страница 5: ...e and time 99 Photos app 101 Share photos and videos 101 Upload photos and videos 101 Calls contacts voicemail 103 Phone calls 103 Answer calls 103 Make calls 104 During a call 106 Make video calls 107 Make conference calls 107 Block calls and texts 107 Turn call waiting on and off 109 View and delete call history 109 Make emergency call from locked phone 111 Contacts 112 Add contacts 112 Edit or ...

Страница 6: ... and make copies 130 Network and internet 132 Connect to Wi Fi networks 132 Use Airplane mode 133 Control data usage 133 Share your internet connection 135 Connect to VPNs 138 Connected devices 139 Connect with Bluetooth 139 Connect with Wi Fi Direct 141 Make contactless payments 141 Share or receive with NFC 142 Share files and links with nearby Android phones 143 Transfer files between phone and...

Страница 7: ...ck and unlock phone 169 Set screen lock 169 Adjust lock options 170 Unlock with trusted devices 171 Unlock with your face 172 Unlock at trusted places 173 Keep phone unlocked while it s on you 174 Use fingerprint security 174 Pin an app screen 176 Lock SIM card 177 Accounts 179 Add or remove accounts 179 Change name info in your Google account 180 Sync apps with your Google account 180 Control wha...

Страница 8: ...hone feels warm or hot 200 Phone won t turn on 201 Phone restarts or crashes 201 Screen is frozen or won t respond 202 Screen displays wrong colors 203 SD card problems 203 Call and SIM issues 206 Problems making receiving calls 206 Problems during calls 207 Battery issues 210 Charging problems 210 Battery drains too fast 211 Bluetooth Wi Fi USB issues 212 Bluetooth problems 212 Wi Fi problems 214...

Страница 9: ...aging problems 221 Gmail problems 223 Play Store problems 223 Maintenance procedures 224 Update Android software 224 Reset Wi Fi cellular data and Bluetooth 224 Reset phone 225 Get more help 226 moto g31 ix ...

Страница 10: ...gram 1 Tray for SIM and SD card 2 Headset jack 3 Earpiece 4 Front camera Learn more in Camera help 5 Microphone 6 Proximity sensor 7 Google Assistant button 8 Volume up down button 9 Power button and fingerprint sensor Set up phone 1 ...

Страница 11: ...oid abrasive cloths including paper towels and other materials with rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the charging p...

Страница 12: ...u can easily swap the card and its content between devices After you insert the card be sure to update settings within media apps like camera music and podcast apps so they use the card to store content you create or download You can t store apps on the SD card because it is portable storage Insert or replace cards 1 If you are removing an SD card unmount it first 2 Insert the tool into the hole i...

Страница 13: ...SIM Slot 2 then your phone supports dual SIMs 4 Push the tray back into the phone If you inserted two SIMs you ll receive a notification to set them up Swipe the notification down and touch it to manage dual SIMs If you see troubleshoot the issue Note If you need to activate a SIM contact your carrier Fix a problem Select a problem to see troubleshooting steps SIM card SIM not recognized Can t mak...

Страница 14: ...rive and then a Sign in with your Google account If you don t have one you can create it now b Touch Settings Backup reset and start the backup 5 Wait for the backup to complete 6 When complete on your new phone sign in with the same Google account Settings Accounts Add account Copy data from Android phone During setup you can copy your apps music contacts messages and more Learn what does and doe...

Страница 15: ...sages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF files Apps that aren t from Play Store Accounts other than Google accounts Contacts and calendars for services other than Google such as WhatsApp Ringtones Import contacts from SIM If you have a SIM card with contacts saved on it you can imp...

Страница 16: ...nstructions to complete setup Change SIM profile 1 Go to Settings Network internet SIM cards 2 Touch Dual SIM usage profile 3 Select a different profile and touch CHANGE PROFILE 4 Select a new profile 5 Follow onscreen instructions to complete setup To keep the same profile but adjust options for data SMS voice calls video calls or contacts 1 Go to Settings Network internet SIM cards 2 Touch each ...

Страница 17: ...ou don t see swipe down on the screen 2 If you have two SIM cards touch the SIM for the account to change 3 Touch Voicemail 4 Touch Advanced Settings 5 Change any of the options To change voicemail service from your provider to another voicemail service or app touch Service To change the number dialed to access voicemail touch Setup Set up email Set up personal email You can add multiple email acc...

Страница 18: ...information from your company s IT department Email address Email password Domain name Username Server name Security type SSL settings Client certificate requirement To set up corporate email 1 Open the Gmail app 2 Do one of the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gmail with another account touch your profile icon then t...

Страница 19: ...essage to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen 2 Touch Add text on lock screen 3 Type the text to display and touch Save Tip Don t put your mobile number as contact info on your lock screen unless you can access your voicemail from another device Send your location to emergency services Not all carriers and countries support this feature If...

Страница 20: ...t to do with their new phone with links to instructions on how to do them Personalize your phone Set the wallpaper Add apps to your home screen Adjust screen settings like style font size color scheme rotation settings and dark background You can use either the buttons or gestures to move between apps and screens Choose which System navigation to use Assign ringtones or photos to friends you call ...

Страница 21: ... Swipe up from the bottom of the screen to see the list of all your apps If you don t see this add the app tray 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to move between apps and screens You can replace the bar with the navigation icons instead 7 Folder Add folders to organize a...

Страница 22: ... styles widgets and other home settings If you want an entirely new look and feel for your home screen you can use a different launcher About your lock screen The lock screen appears when you re using a screen lock and you power on your phone or turn on the screen Tip If you re using Peek Display you ll see those notifications before you get to your lock screen From the lock screen you can Make an...

Страница 23: ... Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications appear Learn the basics 14 ...

Страница 24: ... and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn...

Страница 25: ...r photos and videos For even more storage space plus the ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection wi...

Страница 26: ...han just a password you set up for your phone A Google account lets you organize and access your personal information and files from any computer or mobile device Synchronize everything Never lose your contacts Associate them with your Google account if you create them on your phone and view them from Gmail on any computer or by signing into your Google account on any phone Create emails or calend...

Страница 27: ...eans swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status icons mean These are the icons from apps that came on your phone and the phone status icons Icon Meaning CALLS Active call Missed call Speakerphone on Microphone mut...

Страница 28: ...Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Your phone is a Wi Fi hotspot Devices can connect to share your data connection Wi...

Страница 29: ...ort this feature SYNC AND UPDATES App updates are available for download from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on BATTERY Battery fully charged Learn the basics New to Android 20 ...

Страница 30: ... to 80 Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Animated GIF is available Learn the basics New to Android 21 ...

Страница 31: ...t technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over...

Страница 32: ...home screen that displays the time and icons that tell you about your phone s battery and network connections Apps display icons in the status bar to alert you of events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access ...

Страница 33: ... the target position Result Move elements on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different d...

Страница 34: ...emergency information Tap Unlock with your fingerprint if you ve set up fingerprint security Tap twice See shortcuts for opening apps actions tools and contacts You can turn this gesture Power touch on in Settings or in the Moto app 1 Open the app or contact 2 Customize these shortcuts replace delete or rearrange Move between apps and screens Choose how to get around You can change how you move be...

Страница 35: ...to move between screens and apps if you chose 3 button navigation takes you back one screen returns you to the home screen from any app lets you switch between recent apps Tip For visual assistance you can add to open the Accessibility Menu or magnify what s on the screen Use quick settings Open quick settings Settings you adjust frequently like Wi Fi and Bluetooth are quick settings easy to get t...

Страница 36: ...oggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Flashlight Wi Fi calling Dolby Atmos Auto rotate GIF maker Learn the basics Get around on your phone 27 ...

Страница 37: ...Battery Saver Mobile data Airplane mode Screen Cast Screen Record Nearby Share Data Saver Appears after you turn on Data Saver the first time Night Light NFC Learn the basics Get around on your phone 28 ...

Страница 38: ...g to add remove or rearrange To return quick settings to its original state touch Reset Tip You can also change the background color to be light or dark Turn screen off and on Why your screen turns off automatically To save battery power your screen turns off if you haven t used it for some time You can lengthen or shorten the time before your screen automatically turns off When you bring the phon...

Страница 39: ...tifications delivered since the screen was last on Adjust volumes Use Volume buttons In call audio When you re on a call the Volume buttons control the volume of the other person Media When you re not on a call the Volume buttons control media volume during playback or before you listen Phone ringtone notification sounds and alarms To adjust these volumes press a Volume button and then use this sh...

Страница 40: ... buttons To silence a ringing phone press either the Power button or the Volume down button To switch to vibrate at any time press hold the Power Volume up buttons until you feel a vibration and see If you want to customize Power Volume up so that it silences the phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls mes...

Страница 41: ...uch Pick up to silence and turn it on 3 If you want this gesture to silence calls but not alarms or vice versa touch Settings and turn the appropriate option off Learn the basics Get around on your phone 32 ...

Страница 42: ... Moto app and touch Gestures 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Drag from the bottom of the screen and hold to see recent apps then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scrol...

Страница 43: ...on 4 If you touched use these icons to edit Icon Meaning Crop To switch between standard circular or freeform touch again Draw To change color or thickness touch again Highlight To change color or thickness touch again Insert a text box Touch the icons to change the background and text color Blur with mosaic effect Swipe over the area to blur Undo change Redo change Close without saving Save Find ...

Страница 44: ...h the notification To view any time open the Photos Files or other media viewing app and look for the Screenshots folder Record your screen You can record a video of your screen while you re using it You can choose to include your audio or a selfie video when recording Record screen 1 If you want the recording to show when you touch screen elements turn Record touch points on 2 To start recording ...

Страница 45: ...mute or record your phone s sound and you can include your own narration To adjust sound touch the current setting and change it Icon Meaning Mute Record your narration using the microphone Record only your phone s sound Record both your narration and your phone s sound Video To include a selfie video in the corner touch To turn the selfie video off touch Other options You can adjust more options ...

Страница 46: ...hat s the weather today or Set alarm for 7 AM tomorrow Tip To see a list of commands say Help 3 To silence Google Assistant when it s talking to you touch Google Assistant will stop listening after a few seconds Teach Google Assistant to recognize your voice 1 Open the Google app then touch your profile icon Settings Voice Voice Match 2 Turn on Hey Google and follow the onscreen instructions to re...

Страница 47: ...e widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app 1 Touch hold 2 Drag to a blank space on your home screen 3 If you haven t set your home or work address yet in Maps ...

Страница 48: ...on touch Settings When an alarm is set shows in the status bar Manage weather forecasts Display current conditions for your location or for a city you select Show temperature and conditions for current location 1 Do one of the following Touch Add cities Or touch the current temperature then touch 2 Turn Current location on Tip To switch between Fahrenheit and Celsius touch Temperature unit Add loc...

Страница 49: ...s touch Forecast update period then select a duration Control weather alert notifications The Moto Widget widget sends notifications about weather conditions that need special attention To turn notifications on or off 1 Touch the temperature 2 Touch 3 Turn Weather alert notifications on or off View your calendar Touch the current date to open your calendar where you can view or add upcoming events...

Страница 50: ...ed the phone today How many notifications you ve gotten 3 For more information touch a label on the chart For example to see your screen time for the week touch today s usage time Limit daily screen time For individual apps you can set a timer that limits the amount you use the app daily Tip To manage your child s screen time use parental controls To set an app timer 1 Go to Settings Digital Wellb...

Страница 51: ...ings and touch Or on the notification touch Turn off now To turn it off for a short period touch Take a break To remove the schedule 1 Do one of the following Open quick settings then touch hold Go to Settings Digital Wellbeing parental controls Focus mode 2 Next to Schedule touch Tip To mute sounds stop vibration and block notifications for all calls and notifications use Do Not Disturb Make it e...

Страница 52: ...se or download using Chrome Google Search Play Store and YouTube You ll need to set up parental controls on your and your child s devices To set up parental controls on this phone 1 Go to Settings Digital Wellbeing parental controls 2 Touch Set up parental controls 3 Follow onscreen instructions to set up the phone for child or adult usage 4 To set up parental controls on the other device refer to...

Страница 53: ... Capitalize letters To type in ALL CAPS touch twice quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger thr...

Страница 54: ... touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are available for those languages When using a keyboard language other than your primary system language available keyboard languages a...

Страница 55: ...board 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t retype your personal information again and again Save it securely then with just one touch fill in passwords addres...

Страница 56: ... photos with AI visual effects and use them as wallpaper 1 Touch hold hold a blank area on your home screen then touch Wallpapers Stylize 2 Select an image 3 Select a style to apply to the image 4 Touch Set wallpaper Customize the app tray Choose where to find apps app tray or home screen The app tray holds all of your installed apps Swipe up from the bottom of the home screen to open the tray Thi...

Страница 57: ...ch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip You can also use folders in your Favorites tra...

Страница 58: ... the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task shortcuts for va...

Страница 59: ...dd web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts To add a folder on your home screen 1 Touch hold an app shortcut on your home screen Personalize your ph...

Страница 60: ...move widgets shortcuts or folders To remove items from your home screen 1 Touch hold it until it vibrates 2 Drag it to Remove To select a totally new user interface for your home screen download a different launcher Adjust other home settings Remove Google feed When you swipe to the farthest left home screen you ll see the Google news feed To remove it 1 Touch hold a blank space on your home scree...

Страница 61: ...Allow Home screen rotation on or off Remake your home screen with launchers About launchers A launcher app defines what your home screen looks like and how you organize and interact with all of your apps The launcher that came with your phone puts the Google search widget and a clock widget on the home screen See what that home screen looks like and how you can customize it If you want to totally ...

Страница 62: ...ult apps Home app 3 Select the launcher you want to use To switch back to the standard home screen select Moto App Launcher 4 To adjust its settings touch Delete launchers You can only delete launchers that you installed Touch hold the launcher s app icon then touch Uninstall Personalize your phone Home screen 53 ...

Страница 63: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Страница 64: ...on Set call ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your p...

Страница 65: ...hrough your phone s loudspeaker and connected devices This feature is always on when you re listening through the loudspeaker and you can adjust the settings for headphones and connected speakers It identifies the content you re listening to and adjusts for optimal sound Select sound profiles You can select a preset sound profile for your headphones or other connected device and your phone will re...

Страница 66: ...o select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do Not Disturb on touch Ask every time Turn it off Open quick settings and touch If it s turning itself on again but you don t want it to Make sure you re not silencing on a schedule or during calendar events If you re using Bedtime mode touch Settings Digital Wellbeing parental controls Bedtime mode...

Страница 67: ...larms and other interruptions Alarms and media sounds are allowed by default but you can turn them off You can also allow touch sounds reminders and calendar events to send notifications 1 Go to Settings Sound vibration Do Not Disturb Or in quick settings touch hold 2 Touch Alarms other interruptions 3 Turn interruptions on or off Choose settings for hidden notifications If you have chosen to hide...

Страница 68: ... to turn it off To delete a schedule touch To delete multiple schedules touch Delete schedules Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touch hold 2 Touch Schedules 3 Do one of the following To use an existing one turn it on To create a new one touch Add m...

Страница 69: ...ttings 3 Touch Voice Spoken results 4 Touch Hands free searches only Turn off screen reader If your phone describes everything you touch on screen speaking your notifications and reading messages aloud you might have turned on a screen reader This accessibility feature helps people with visual impairments To turn it off 1 Press hold both Volume Up and Down buttons for three seconds If TalkBack was...

Страница 70: ...n Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound vibration Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 61 ...

Страница 71: ...ne Calculator Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopw...

Страница 72: ... Duo Make video call with your friends across Android and iOS Facebook Connect with friends family and communities Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card Fit Track your health and physical activity FM Radio Listen to FM radio stations Available in Play Store if not preloaded To learn...

Страница 73: ...nd TV shows for instant viewing from Play Store Home Set up and control your Google Home and Chromecast devices and other home products like lights cameras and thermostats Interactive wallpapers Provides access to Motorola s interactive wallpapers hosted on the cloud so they don t take up space on your phone until you download them Maps Find your destination explore locations Messages Send and rec...

Страница 74: ...evice Podcasts Find the latest episodes of your favorite podcasts browse popular and trending podcasts or discover new podcasts based on your listening history and preferences Settings Customize your phone settings Sheets Create edit and collaborate with others on spreadsheets Slides Create edit collaborate with others and play presentations YouTube Find view and upload videos to the web YT Music ...

Страница 75: ... the way right and touch Clear all Tips To switch between apps swipe left or right at the very bottom of the screen Use two apps at once with split screen Close apps To get out of an app swipe up from the bottom of the screen You don t need to close apps Android manages the memory and battery that apps use so you don t need to worry about leaving apps open To remove apps from your recently used li...

Страница 76: ... to see and Be sure to touch the app s icon instead of the preview which opens the app 4 Touch Split screen 5 Select the second app to use Use a gesture to split the screen To set it up 1 Go to Settings System Gestures Or open the Moto app and touch Gestures 2 Touch Swipe to split and turn it on To use it 1 In the first app you want to view in split screen swipe once back and forth across the scre...

Страница 77: ...o alert you about things like new messages calendar events and alarms You can check your notifications from a few places They appear on your lock screen You see them when you swipe the status bar down on any screen If you receive multiple notifications from an app they re bundled together Swipe down to view more details Conversation notifications are bundled together at the top of your other notif...

Страница 78: ... Swipe to the end of your notifications and touch Clear all Customize your notifications Use Do Not Disturb to silence all notifications when you don t want interruptions Touch hold a notification to customize that app s notifications Then you can Stop all notifications from that app Change the app s notifications to be Silent instead of Default About Moto experiences The Moto app provides experie...

Страница 79: ...on while your screen is off with Peek Display Learn more Keep your screen on while you re looking at it with Attentive Display Learn how Silence the Hello Moto greeting during startup Learn how To find information about different settings touch above Focus on gaming Find your games and gaming tools in one place Open the Games app and then To play a game touch If you don t have any games yet touch ...

Страница 80: ...on just drag it to the top middle bottom or opposite side of the screen To reposition 1 Swipe it right 2 Touch Sidebar access 3 Touch next to Swipe right from the edge 4 Select top middle or bottom third of screen If you don t want to use the sidebar you can remove it Open the sidebar and touch Sidebar access Hide the sidebar Turn off calls and notifications From sidebar 1 During a game open the s...

Страница 81: ...ual gestures 1 During a game open the sidebar and touch 2 Touch Block Gestures and turn on the gestures you want to block Adjust display settings 1 During a game open the sidebar 2 Touch and adjust settings To keep brightness at a fixed level while gaming turn Disable adaptive brightness on To improve display adjust Display refresh rate To hide labels below sidebar icons turn Show text in sidebar ...

Страница 82: ...ring a game open the sidebar and touch the app s icon 2 Drag the app window where you want it 3 Use available app features as you normally do Certain app features may not be available in freeform mode Record or take screenshot during game 1 During a game open the sidebar 2 To record your screen touch Learn more To take a screenshot touch 3 To share it touch Apps 73 ...

Страница 83: ...ding do some research check the app s rating and read lots of comments To download apps 1 Open the Chrome app and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review w...

Страница 84: ...ps device 3 Touch Manage then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch your profile icon Settings 3 Touch Network preferences Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently suc...

Страница 85: ...ne with only the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and all widgets and third party apps will be disabled 3 Use your phon...

Страница 86: ...on then touch 2 Touch Force stop Delete apps you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by...

Страница 87: ...reen instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware ...

Страница 88: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 79 ...

Страница 89: ...idget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes and QR codes Search for related information op...

Страница 90: ...Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings touch Nearby places and turn it on Delete Google search history Read Google s help for instructions Use search engine other than Google To use a search engine other than Google 1 Search for search engine in Play Store and install one of the apps 2 Open that app to search 3 Optionally Delete the Googl...

Страница 91: ...nd downloaded files use the Files app Browse websites Visit and bookmark websites Your phone connects to your carrier s cellular network or to a Wi Fi network to access the internet To save data charges on your cellular plan use a Wi Fi connection 1 Open the Chrome app 2 Go to a site by touching the bar at the top and typing the address 3 On a web page To bookmark it touch Or touch Add to Home scr...

Страница 92: ...h Clear browsing history 1 Open the Chrome app 2 Touch History 3 Touch Clear browsing data To learn more read Google s help You can also review and delete your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Def...

Страница 93: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Страница 94: ... screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard If you re using two SIMs and want to switch to the other to send the text touch and select the SIM 5 Touch Tips for sending messages To text your best friend with one touch from your...

Страница 95: ...ext from a message 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and to...

Страница 96: ...e camera or capture a video Touch for other types of attachments emoji GIF your location 4 Touch To learn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 Open your conversation with that person 3 Touch their name at the top of the conversation You ll see their contact information 4 Touch Share 5 Choose parts of the contact info to share then touc...

Страница 97: ...pients in a single thread If you do not want multi recipient SMS messages converted to MMS and want replies sent in separate threads only to you turn off group messaging This feature is not available in all countries To adjust the group messaging setting 1 In the Messages app touch Settings Advanced 2 Touch Group messaging and select an option Change default messaging app You can download addition...

Страница 98: ...esponses to edit it Get text messages on your computer Set up Device Pairing If you use the Messages app on your phone you can see and send text messages on your computer Pair your computer and the Messages app on your phone by scanning a QR code The QR code is unique to that computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a compute...

Страница 99: ...sent from your computer Sign out of Device Pairing If you don t use Messages on a paired computer for 14 days you re automatically signed out from that computer for security reasons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Device Pairing 3 Do one of the following Touch next to an individual computer to sign ou...

Страница 100: ...ail You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then touch Compose If you send lots of ...

Страница 101: ...your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment type most...

Страница 102: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Страница 103: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 94 ...

Страница 104: ...ave multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming eve...

Страница 105: ...t it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your Google ...

Страница 106: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 97 ...

Страница 107: ...oice Match 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar To adjust it open quick settings swipe down again and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 Touch Use timer or stopwatch ...

Страница 108: ... use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch To reset the counter to zero touch If you leave this app quickly return to it b...

Страница 109: ...manually 1 Go to Settings System Date time 2 Turn Use network provided time off 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings System Date time 2 Turn Use network provided time zone off 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate...

Страница 110: ... touch the others to select them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open th...

Страница 111: ...oto or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 102 ...

Страница 112: ...ers support this feature You can set your phone to automatically answer calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Hear caller ID announcement To hea...

Страница 113: ...aiting Set the number of rings before sending a call to voicemail Dial into voicemail then follow your carrier s prompts to change this setting Fix a problem If your phone isn t ringing for incoming calls look for in your status bar Open quick settings and touch to turn Do Not Disturb off Your phone will ring for incoming calls Check your settings to make sure your phone is screening calls at the ...

Страница 114: ...ipe through and touch the person to call Call a favorite Touch the tab Call nearby place Touch and say or type the name then touch the search result to place the call Learn more Return call Touch then touch next to the number Tips To call frequent numbers with one touch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can downloa...

Страница 115: ...c keypad Use other apps When you hold your phone to your ear the screen goes dark to avoid accidental touches To wake it up move it away from your ear or press the Power button To hide the call and use other apps swipe up from the bottom of the screen To return to the call swipe the status bar down and touch Ongoing call Answer call waiting If call waiting is active and a new call comes in you can...

Страница 116: ... Play Store like WhatsApp Skype and more 1 Open the Play Store app 2 Search for video calls 3 Download the app you want to use Make conference calls To make a conference call 1 Call the first person 2 To call the next person a Touch This puts the first call on hold b Enter the number c Touch 3 To join the calls after the second person answers touch Block calls and texts About blocking If you don t...

Страница 117: ... Turn Unknown on Your phone will blocks calls from private or unidentified numbers You ll still receive calls from phone numbers that aren t stored in your contacts Unblock a number From the Phone app 1 Touch Settings Blocked numbers 2 Touch by the number to unblock From the Messages app 1 Touch Spam blocked 2 Touch the blocked conversation 3 Touch UNBLOCK Identify and block spam callers automatic...

Страница 118: ...omes in the new call is sent to voicemail If you want to be notified of new calls instead turn on call waiting Note Some carriers automatically control call waiting If you do not see this option on your phone contact your carrier for more information To turn call waiting on 1 Open the Phone app 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has ...

Страница 119: ... as contact You can save a number to make it easy to find and call back later To save a number 1 Touch 2 Touch 3 Touch the number 4 Touch Add Contact 5 If you have multiple accounts select one 6 Do one of the following To add to an existing contact touch Add to existing To set up a new contact add contact details 7 Touch or Save Delete calls from history Caution There s no way to restore the histo...

Страница 120: ...phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from a locked screen 1 Swipe up on the lock screen 2 Touch Emergency call to see the dialer 3 Enter the emergency number for your region and touch When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone ...

Страница 121: ...contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list touch ho...

Страница 122: ...ngle listing 1 Open the Contacts app 2 Touch hold the primary contact to merge By default this contact s name is used for the new listing 3 Touch the second contact 4 Touch Merge Tip You can edit the primary contact name for the merged listing or delete or change other contact information as needed Delete contacts You can delete contacts created and stored on your phone If the contact is synced fr...

Страница 123: ...st or last name touch Sort by To list names with first name first or last name first touch Name format Sort contacts in Phone app 1 Open the Phone app 2 Touch Settings Display options 3 Set options To sort by first or last name touch Sort by To list names with first name first or last name first touch Name format Narrow which contacts are shown In the Contacts app you can narrow which contacts are...

Страница 124: ...pen the Contacts app 2 Touch hold a name to select it then touch others to select more 3 Touch 4 Select the way to share Export all contacts 1 Open the Contacts app 2 Touch Settings Export 3 If you use more than one account select the account 4 Touch SAVE to save it in your Downloads folder 5 Open the Files app 6 Go to Downloads 7 Touch hold the file 8 Touch 9 Select the way to share Receive a nam...

Страница 125: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Страница 126: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 117 ...

Страница 127: ...n headphones or speakers touch or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if you are inside or a...

Страница 128: ...timer before the duration has passed touch Listen to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet connection Your phone can play MP3 FLAC M4A AAC AAC MIDI and WAV files To get music do any of the following Purchase it in a music app Then stream it or download it using that app Transfer it over USB or Bluetooth fr...

Страница 129: ...uch Browse Audio 3 Touch hold the file 4 Touch and select Bluetooth 5 Touch the name of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bluetooth...

Страница 130: ...g only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touch MIDI Music 121 ...

Страница 131: ...hone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and G...

Страница 132: ...attery and battery optimization on To ensure that apps use your battery only when they need to keep adaptive battery and battery optimization on Check that adaptive battery is on for your phone When you keep adaptive battery on infrequently used apps will run less when you re not using them Your phone will learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery A...

Страница 133: ...ower your phone will Switch your background to Dark theme Turn off Live Caption Wait until you look at an app to refresh its content like email or news Stop using Location services when your screen is off Stop apps from doing things in the background like listening for you to say Hey Google When the phone is in Battery Saver mode you ll see in the status bar Turn Battery Saver on or off Turn it on...

Страница 134: ...ged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar 1 Go to Settings Battery Or open quick settings then touch hold 2 Turn Battery percentage on Tip To see an approximate time your battery will last open quick settings touch hold and look beneath Should last until about Battery 125 ...

Страница 135: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Страница 136: ...re items then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you stor...

Страница 137: ...th your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Boo...

Страница 138: ...hone 3 If you can t recover recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store songs from your library in the cloud for free with Google YT Music not available in all countries Then you can i...

Страница 139: ...wnload Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your com...

Страница 140: ...e finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Driv...

Страница 141: ...k get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change setting...

Страница 142: ...password and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If you were connected to Wi Fi when you added the hidden network in the list of available networks touch the name of the saved network then touch Connect Use...

Страница 143: ...ground data Even when you re not actively using them most apps use data in the background to sync information and deliver notifications To conserve data when you re running low you can use Data Saver to turn off background data for all apps Or to restrict background data used by an app indefinitely you can turn off background data specifically for that app Notifications only when you open the app ...

Страница 144: ...must support data sharing If you don t know contact your carrier Set up Wi Fi hotspot 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Go to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the network name for your hotspot To prevent...

Страница 145: ...ect your phone s hotspot c Enter the hotspot password Learn how to find the hotspot s password Manage hotspot connections To see the number of devices connected to your hotspot In quick settings look below Or go to Settings Network internet Hotspot tethering and look under Wi Fi hotspot By assigning a password for your hotspot you ensure that people can t connect to your hotspot without your knowl...

Страница 146: ...tspot password 1 Go to Settings Network internet Hotspot tethering 2 Touch Wi Fi hotspot 3 To see the current password touch Hotspot password 4 To change the password type over the current password Note Although you can turn off passwords for your hotspot keeping a password prevents unauthorized usage of your cellular data USB tethering To connect a device to the internet using your phone s cellul...

Страница 147: ... virtual private network VPN lets you access files on a secure network like an office network with a firewall Contact your network administrator for VPN settings and any additional apps or requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network a...

Страница 148: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Страница 149: ...eview and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically connect to a previously paired device To prevent this turn off Bluetooth scanning To turn off scanning 1 Go t...

Страница 150: ...rk internet Wi Fi Wi Fi preferences 3 Touch Advanced Wi Fi Direct You ll see a list of Wi Fi Direct devices that are within range and compatible 4 Touch the device s name to connect Make contactless payments Only some versions of this phone sold in certain countries support this feature Use NFC near field communication to pay quickly and securely at checkout registers by touching your phone to an ...

Страница 151: ...o securely share with sources you trust without having to type a lot of information or struggle with pairing Turn NFC on 1 Open quick settings and touch Or go to Settings Connected devices Connection preferences 2 Touch NFC and turn it on If you don t see this option then your phone doesn t support NFC Share content between devices Share content from your phone to another device by touching the de...

Страница 152: ...d on 2 Open quick settings and touch Or go to Settings Connected devices Connection preferences Nearby Share 3 Touch Turn on or turn it on To turn it off open quick settings touch and turn it off Tip You can change your phone s name to something less identifiable before sharing or receiving Go to Settings Connected devices Connection preferences Nearby Share Device name and edit the name Share con...

Страница 153: ...e when you ve selected All contacts or Some Contacts you ll need to add an email address associated with their Google account to your contacts Fix a problem If you re having problems sharing content with someone try these steps 1 On both phones check that Bluetooth is on 2 On both phones check that Location is on 3 Bring the devices close together within 1 foot 30 cm of each other 4 Turn airplane ...

Страница 154: ...ted PTP when you connected the phone in File Explorer choose whether to import pictures and videos automatically or manually 4 Open a second File Explorer window to see your computer folders 5 Navigate to the folders or files to transfer then drag and drop them to and from the open phone storage and computer folders On a Mac 1 Ensure the phone is properly connected to the computer using the steps ...

Страница 155: ...uch the name of the Chromecast or TV to connect To stop On the casting notification touch Disconnect Or from quick settings touch Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in Miracast is not suppor...

Страница 156: ... TV with Chromecast built in check for updates to the Home app Phone can t find smart TV First check the basics Then 1 On the TV open the app and start a video Then on your phone open the app and try casting to the TV again 2 Link the app on your phone to the app on the TV a On your phone open the app open its settings and look for options to watch on TV For example YouTube Settings Watch on TV Li...

Страница 157: ...2 In Play Store search for printer brand print service and install the app for the printer s service plugin 3 Once installed return to Settings Connected devices Connection preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add printer 5 Enter the printer s name and IP address found in your printer setti...

Страница 158: ...nk a contact one or a few photos Fast immediate sharing Things to consider The other phone must be within 1 foot 30 cm No Wi Fi or cellular data connection required Learn more Message MMS Good for Sharing one photo or a low resolution video Sharing with a friend or group Sharing immediately as an event is happening Things to consider You and your recipients must have cellular data plans to receive...

Страница 159: ... free storage with a basic account Cloud storage services are fairly secure but not completely free from security breaches so upload wisely Upload over Wi Fi to prevent cellular data charges Learn how Social app Good for Sharing publicly with large groups of friends followers and subscribers Sharing one photo at a time or many photos albums or videos Controlling how long you share something You ca...

Страница 160: ... Your phone must be paired and connected with another device Connected devices 151 ...

Страница 161: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Страница 162: ...the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name if needed touch the notification type then turn Pop on screen off for the category Tip...

Страница 163: ...Press a Volume button and on the screen touch 2 Adjust the Ring notification volume slider Change notification sound To change the sound for all app notifications 1 Go to Settings Sound vibration Advanced Default notification sound 2 Do one of the following To change it choose a new sound To turn notification sounds off select None To change the notification sound for a specific app 1 Touch hold t...

Страница 164: ...ol notification dots and bubbles Some conversations can appear as bubbles floating on top of other apps and your home screen for easy control To turn bubbles on or off for all apps 1 Go to Settings Apps notifications Notifications 2 Touch Bubbles and turn them on or off You can control whether app icons show dots to alert you about unread notifications To turn dots off for all apps 1 Go to Setting...

Страница 165: ...llow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lockscreen To hide sensitive content from specific apps 1 Set lock screen notifications for all apps to Show conversations default and silent 2 Touch hold the app icon then touch Notificatio...

Страница 166: ...orarily to the dark background until the phone has charged Turn it on or off 1 Go to Settings Display 2 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Set a schedule 1 Go to Settings Display Dark theme 2 Touch Schedule then select one To start and stop at specified times touch Turns on at custom time and enter times ...

Страница 167: ... filter intensity 1 In quick settings touch hold 2 Use the slider to adjust the intensity of the amber filter Change display style Create custom themes for your display with unique fonts icon shapes and color schemes Note Styles might not work well with third party launchers Create a theme 1 Go to Settings Display Styles 2 Touch then follow onscreen instructions to select Fonts for screen elements...

Страница 168: ...app Restart the phone then reopen the app If you re using an app and want to toggle full screen on or off you can do it from the recent apps list 1 Drag up from the bottom of the home screen hold then release Or touch if you re using 3 button navigation 2 Touch the app s icon 3 Touch Full screen to switch it on or off extends the app screen around the camera prevents the app from extending around ...

Страница 169: ... Settings and do any of the following To change the style of the clock on the notifications screen touch Clock select the type then touch Customize for more options To see a black background for these notifications instead of an animated one that fades in and out turn Animated background off To see these notifications by tapping on the screen turn Tap to wake on To prevent phone from vibrating whe...

Страница 170: ...cting when you ve looked away To turn on Attentive Display 1 Go to Settings Display Advanced Or open the Moto app and touch Display 2 Touch Attentive Display and turn the feature on or off Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto rotate off In this mode you can manually rotate the current app Turn your phone the direction you want then touch in the cor...

Страница 171: ... for your comfort and convenience 1 Go to Settings Display Advanced 2 Do any of the following To adjust the size of text on the screen touch Font size then drag the slider to the size you want To adjust the size of icons and other screen elements touch Display size then drag the slider to the size you want You can also change the font s style If you need more help seeing the screen turn on accessi...

Страница 172: ...Go to Settings Display Advanced Lock screen 2 Touch Add text on lock screen 3 Type the text to display and touch Save Tip Don t put your mobile number as contact info on your lock screen unless you can access your voicemail from another device Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and m...

Страница 173: ...3 To exit Lockdown unlock your phone with your PIN pattern or password Other settings Display 164 ...

Страница 174: ...ck settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App access to location b Touch the app name c Select Deny Review service...

Страница 175: ... are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Страница 176: ...pattern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps ...

Страница 177: ...ed your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Google account Be connected to mobile data or Wi ...

Страница 178: ...ome screen Swipe Swipe up This prevents accidental dialing but doesn t secure the phone Lock Pattern Draw a pattern on a grid PIN Enter a four to sixteen digit numeric code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can also unlock with your fingerpri...

Страница 179: ...1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Lock after screen timeout then select a duration Stop Power button from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns ...

Страница 180: ... Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock you...

Страница 181: ... Follow the onscreen instructions Be sure to frame your entire face with the outline Face matching data is stored securely on the phone Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Unlock your phone Show your face to the lock screen If it doesn t recognize you it stays locked and displays one of these icons Icon How to unlock Use your passwo...

Страница 182: ...e Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the location name and turn it on if desired To...

Страница 183: ...your phone then touch On body detection 5 Turn it on Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone make fast and secure online and in store purchases and sign into bank and finance apps 1 Go to Settings Security 2 Touch Fingerprint then unlock your phone 3 Follow the onscreen instructions to scan your fingerprint using the sensor on the side o...

Страница 184: ...ur fingerprint only to sign in to apps Unlock by pressing the Power button and entering your PIN pattern password Turn it on to use your fingerprint to unlock the phone and to sign in to apps Tip You can temporarily tighten security by turning off fingerprint unlocking and lock screen notifications with Lockdown mode Use fingerprint to sign in to apps To use the fingerprint sensor with third party...

Страница 185: ...e for your phone 3 Check for app updates Open the Play Store app and your profile icon My apps games 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed If the sensor works correctly in safe mode a 3rd party app is probably causing the issue These apps can cause issues lock screen apps app locks that use the fingerprint sensor RAM boosters and RAM cleaners 5 ...

Страница 186: ...an optional SIM card lock which prevents others from using your cellular plan and accessing account information if your phone is stolen If you add a SIM lock you will be prompted to enter the PIN each time you swap SIM cards or restart the phone 1 Be sure you have the PIN your carrier provided with the SIM card If you don t have it contact your carrier 2 Go to Settings Security 3 Under SIM CARD LO...

Страница 187: ... contact your carrier for a PIN unlock key PUK 2 Go to Settings Security 3 Under SIM CARD LOCK touch the SIM name 4 If Lock SIM card is off turn it on 5 Touch Change SIM PIN 6 Enter the previous PIN and touch OK 7 Enter a new PIN and touch OK 8 Re enter the new PIN and touch OK Other settings Security 178 ...

Страница 188: ...e open the Play Store app and touch your profile icon Manage apps device Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3...

Страница 189: ...Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync does...

Страница 190: ... 1 Go to Settings Accounts 2 Turn Automatically sync app data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem Select an ...

Страница 191: ... more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 182 ...

Страница 192: ...u expect troubleshoot the issue here Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Turn Magnification shortcut on When magnification...

Страница 193: ...ation sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of other events 1 Go to Settings Sound vibration Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds and vibration on If you don t want any of these sounds just turn them off Use TalkBack to read s...

Страница 194: ...lkBack shortcut then select keys or gesture More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Caption all speech This feature is available only in English Your phone can automatically caption videos podcasts audio messages and recordings Turn captions on off Press hold a Volume button then turn it on or off If you don t see this icon change caption s...

Страница 195: ... Hearing aids on During a call hold the phone to your ear then rotate or move it to get the best position for speaking and listening Use real time text RTT during calls Not all carriers support this feature Real time text RTT lets you use text to communicate during a phone call Your phone sends text as you type and the recipient can read your message while you write RTT Uses call minutes just like...

Страница 196: ...Touch 2 Touch Settings Accessibility TTY mode 3 Select a mode TTY Full Type and read text on your TTY device TTY HCO Type text on your TTY and listen to voice replies on your phone TTY VCO Speak into your phone and read text replies on your TTY 4 Connect your phone and TTY with the audio cord that came with your TTY Use accessibility shortcuts Use accessibility menu Get quick access to an accessib...

Страница 197: ...ility tools to use this icon touch hold it to switch between tools 2 Choose an option from the menu Press Volume buttons to start stop TalkBack You can press the Volume buttons to turn the screen reader TalkBack on or off To enable the shortcut 1 Go to Settings Accessibility TalkBack 2 Turn TalkBack shortcut on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for ...

Страница 198: ... Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or want...

Страница 199: ...formation from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first po...

Страница 200: ...ching Open apps faster With artificial intelligence AI your phone learns which apps you use most then manages memory more efficiently so they open faster To turn this feature on or off 1 Go to Settings System Performance 2 To allow AI to learn your usage patterns to help open apps faster turn Quick launch on Other settings System Languages input 191 ...

Страница 201: ...ne touch the icon on the top row To rearrange them touch hold an icon until you feel a vibration then drag to a new position Open camera with Power button You can customize the Power button so that pressing it twice opens your camera 1 Go to Settings System Gestures 2 Touch Quickly open camera and turn it on Change System navigation You can select which navigation option to use for moving between ...

Страница 202: ...a Open your camera instantly from any screen even your lock screen with Quick capture Twist your phone twice like this Your viewfinder opens and you re ready to shoot Twist twice again to switch to the front selfie camera If you don t want others to access your camera you can turn Quick capture off But if you use a screen lock don t worry only your Camera app is accessible To view existing photos ...

Страница 203: ...ds and permissions Photos and videos synced to your Google Photos library not to Google Drive SMS text messages if using Messages Tip Back up over Wi Fi to prevent cellular data charges Not all apps back up data automatically Check with the app developer To automatically back up to Google Drive 1 Go to Settings System 2 Touch Advanced Backup 3 Check that Backup by Google One is on If needed turn i...

Страница 204: ...s To learn about managing phone backups from a computer read Google s help Restore backed up data When you add your Google account to a phone photos contacts settings and app data that you previously backed up to that account are restored onto the phone Other settings System 195 ...

Страница 205: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Страница 206: ...MS 6 Select the option to switch to that user then touch Set up now 7 Give the phone to the new user to set up the profile Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Touch the user s name 3 To prevent the user from making calls or s...

Страница 207: ...Add guest 3 To allow the guest to make calls switch on Turn on phone calls 4 Touch the option to switch to guest mode 5 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data ...

Страница 208: ...ne 2 See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Set...

Страница 209: ...frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System updates 3 Check for app updates Open the Play Store app and touch your profile icon Manage apps device 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If ...

Страница 210: ...eboots your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you plug your phone in to charge the issue could be with your screen Check...

Страница 211: ...n is frozen or won t respond Tip If your screen goes black when the phone rings so you can t answer the call clear data for the Phone app If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charg...

Страница 212: ... your phone isn t recognizing a new card that you inserted try these steps After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the phone c...

Страница 213: ...ead the card and files are present back up files to your computer 5 Check for errors with a USB SD card reader connected to a Windows computer a Insert the card into a USB card reader b Open My Computer right click on the SD card and select Properties Service Check disk for errors Depending on the size of your card and usage this process could take up to an hour 6 Reformat card using an SD card re...

Страница 214: ...ot internal or phone memory Computer can t view files on SD card After each troubleshooting step check to see if your issue is fixed 1 Use a USB cable that s capable of data transfer and isn t for charging only 2 Be sure you have set the USB connection type to allow file transfer Fix a problem Hardware issues 205 ...

Страница 215: ...other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that location check th...

Страница 216: ...ce 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage cache Clear storage Consistent busy signal O...

Страница 217: ...p to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and s...

Страница 218: ... is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off...

Страница 219: ...e status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once th...

Страница 220: ... life may vary day to day depending on what you re doing If your battery is draining faster than expected If your battery life seems shorter than usual a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your bat...

Страница 221: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Страница 222: ...ne and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications then t...

Страница 223: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Страница 224: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Страница 225: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 216 ...

Страница 226: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Страница 227: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Страница 228: ...ce stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch your profile icon My apps games c Touch the app and swipe down to see contact informat...

Страница 229: ...isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud Can t delete photo If a photo or video you deleted comes back check if it s on your SD card To delete it use the Files app If you don t have this app download a file manager app and use it to delete the photo from your card Or...

Страница 230: ...e permission to access the camera Settings Apps notifications Advanced Permission manager Camera Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don t use 3 Clear the cache and data for the Camera app Error Trash is full If you re getting messages about the trash being full 1 Open the Photos app 2 Touch Library Trash ...

Страница 231: ...sociated with iMessage You need to deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you have not disabled permissions for the Messages app If any permissions are turned off turn them on and try using the app again 2 Force stop the app This compl...

Страница 232: ... troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 223 ...

Страница 233: ... updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for your phone or i...

Страница 234: ...es Downloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on y...

Страница 235: ...ess the Power button to restart in Recovery mode 6 If you see an Android robot with a red exclamation mark press hold the Power button and while holding it down press release the Volume up button 7 Use the Volume buttons to scroll to Wipe data factory reset then press the Power button to select it 8 Use Volume buttons to scroll to Factory data reset then press the Power button to select it Allow s...

Страница 236: ...Learn to use an app Open the app and touch or Help Phone issue Visit mobilesupport lenovo com for solutions user forums live contact options Fix a problem Maintenance procedures 227 ...

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