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1. Open the app from which files are missing.
2. In the app's settings, set the storage location to be the SD card, not internal or phone memory.

Computer can't view files on SD card

After each troubleshooting step, check to see if your issue is fixed:
1. Use a USB cable that’s capable of data transfer and isn’t for charging only.
2. Be sure you have 

set the USB connection type

 to allow file transfer.

Fix a problem : Hardware issues

200

Содержание Moto G

Страница 1: ...User Guide ...

Страница 2: ...twork dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of release Motorola reserves the right to cha...

Страница 3: ... Status bar icons 18 Phone terms you should know 22 Get around on your phone 24 Learn gestures 24 Move between apps and screens 25 Use quick settings 26 Turn screen off and on 29 Adjust volumes 30 Frequently used tools 32 Turn flashlight on and off 32 Take screenshots 32 Create GIFs 34 Control phone with your voice 34 Get directions to a location 35 Use clock and weather widget 36 Manage time spen...

Страница 4: ...s 59 Apps 60 About your apps 60 View two apps on screen 65 View notifications 66 About Moto experiences 67 Focus on gaming 68 Manage your apps 72 Install or update apps 72 Manage or delete apps 74 Protect against harmful apps 76 Search and browse 78 Search the web 78 Search your phone 79 Browse websites 80 Text messaging 82 About text and multimedia messages 82 Read send manage text messages 82 Ad...

Страница 5: ...are photos and videos 100 Upload photos and videos 100 Calls contacts voicemail 102 Phone calls 102 Answer calls 102 Make calls 104 During a call 105 Make video calls 107 Make conference calls 107 Block calls and texts 107 Turn call waiting on and off 108 View and delete call history 109 Make emergency call from locked phone 110 Contacts 111 Add contacts 111 Edit or delete contacts 112 Star your f...

Страница 6: ...onnect to Wi Fi networks 131 Use Airplane mode 132 Control data usage 132 Share your internet connection 134 Connect to VPNs 137 Connected devices 138 Connect with Bluetooth 138 Connect with Wi Fi Direct 140 Share files and links with nearby Android phones 140 Transfer files between phone and computer USB 141 Cast screen or media to TV 143 Print from your phone 145 About wireless sharing 145 Other...

Страница 7: ... at trusted places 169 Keep phone unlocked while it s on you 170 Use fingerprint security 170 Pin an app screen 172 Lock SIM card 173 Accounts 174 Add or remove accounts 174 Change name info in your Google account 175 Sync apps with your Google account 175 Control what info Google collects 176 Accessibility 178 Visual assistance 178 Hearing assistance 180 Use accessibility shortcuts 182 System 184...

Страница 8: ...s 198 Call and SIM issues 201 Problems making receiving calls 201 Problems during calls 202 Battery issues 205 Charging problems 205 Battery drains too fast 205 Bluetooth Wi Fi USB issues 207 Bluetooth problems 207 Wi Fi problems 209 Can t transfer files or connect to computer 210 Account and sign in issues 212 Forgot unlock code 212 Can t sign in to Google 212 Account sync issues 212 App issues 2...

Страница 9: ...Reset phone 220 Get more help 221 moto g power ix ...

Страница 10: ... Hardware diagram 1 Tray for SIM and SD card 2 Front camera Learn more in Camera help 3 Proximity sensor 4 Earpiece 5 Microphone 6 Headset jack 7 Volume up down button 8 Power button and fingerprint sensor Set up phone 1 ...

Страница 11: ...f liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol or Clorox Disinfecting Wipes to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the charging port headphone jack microphones and speakers Don t submerge your phone in any cle...

Страница 12: ...edia apps like camera music and podcast apps so they use the card to store content you create or download You can t store apps on the SD card because it is portable storage Insert or replace cards 1 If you are removing an SD card unmount it first 2 Insert the tool into the hole in the tray and gently push to pop it out 3 Insert or remove the cards as needed 4 Push the tray back into the phone Note...

Страница 13: ...ttings Messages off Or if your SIM has been removed deregister your phone b Turn off FaceTime Settings FaceTime off 3 Download the Google Drive app on your iPhone 4 On your iPhone open Drive and then a Sign in with your Google account If you don t have one you can create it now b Touch Settings Backup reset and start the backup 5 Wait for the backup to complete 6 When complete on your new phone si...

Страница 14: ...rom Android phone If you copy data from another Android phone during setup here s what gets copied Apps and app data Music photos and videos Google accounts Contacts stored on your phone or SIM card Text messages Multimedia attachments in messages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF...

Страница 15: ... to dial into your mailbox 3 Follow your carrier s system prompts If your voicemail is not set up contact your carrier for instructions Change voicemail options 1 Touch Settings If you don t see swipe down on the screen 2 Touch Voicemail 3 Touch Advanced Settings 4 Change any of the options To change voicemail service from your provider to another voicemail service or app touch Service To change t...

Страница 16: ...nge server Before you start you ll need the following information from your company s IT department Email address Email password Domain name Username Server name Security type SSL settings Client certificate requirement To set up corporate email 1 Open the Gmail app 2 Do one of the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gma...

Страница 17: ...essage to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen 2 Touch Add text on lock screen 3 Type the text to display and touch Save Tip Don t put your mobile number as contact info on your lock screen unless you can access your voicemail from another device Send your location to emergency services Not all carriers and countries support this feature If...

Страница 18: ...nt to do with their new phone with links to instructions on how to do them Personalize your phone Set the wallpaper Add apps to your home screen Adjust screen settings like style font size color scheme rotation settings and dark background You can use either the buttons or gestures to move between apps and screens Choose which System navigation to use Assign ringtones or photos to friends you call...

Страница 19: ... Swipe up from the bottom of the screen to see the list of all your apps If you don t see this add the app tray 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to move between apps and screens You can replace the bar with the navigation icons instead 7 Folder Add folders to organize a...

Страница 20: ... styles widgets and other home settings If you want an entirely new look and feel for your home screen you can use a different launcher About your lock screen The lock screen appears when you re using a screen lock and you power on your phone or turn on the screen Tip If you re using Peek Display you ll see those notifications before you get to your lock screen From the lock screen you can Make an...

Страница 21: ...time permissions Keep closer control of your most sensitive permissions like camera and mic access by granting an app permission for one time use only The next time the app wants to access the feature you ll be asked to again grant permission Auto reset permissions If you haven t used an app for an extended period of time your phone will auto reset all permissions associated with that app and will...

Страница 22: ...within individual apps that support light dark modes Screen recorder Capture a video of your screen while you re using it Start recording conveniently from quick settings or when you re playing a game Use the selfie camera to capture audio or video of yourself narrating while you record Learn more Nearby Share Nearby Share improves the sharing ecosystem Now you can share files and links easily and...

Страница 23: ...us and use gestures When you turn on airplane mode Bluetooth now stays connected and bluetooth headphones won t disconnect You can get app suggestions and pin suggested apps at the bottom of your home screen Accessibility features now have a shortcut to start them from the lock screen Learn the basics 14 ...

Страница 24: ... and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn...

Страница 25: ...r photos and videos For even more storage space plus the ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection wi...

Страница 26: ...han just a password you set up for your phone A Google account lets you organize and access your personal information and files from any computer or mobile device Synchronize everything Never lose your contacts Associate them with your Google account if you create them on your phone and view them from Gmail on any computer or by signing into your Google account on any phone Create emails or calend...

Страница 27: ...eans swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status icons mean These are the icons from apps that came on your phone and the phone status icons Icon Meaning CALLS Active call Missed call Speakerphone on Microphone mut...

Страница 28: ...Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Your phone is a Wi Fi hotspot Devices can connect to share your data connection Wi...

Страница 29: ...able for download from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on BATTERY Battery fully charged Battery charging Learn the basics New to Android 20 ...

Страница 30: ...IL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Animated GIF is available Screen recording in process Focus mode is on Apps that you download might show other icons to alert you about their status Learn the basics New to Android 21 ...

Страница 31: ... services may also use data data usage The amount of data your phone uploads or downloads over a network in a given period Your phone uses your carrier s cellular network or over a Wi Fi network Depending on your plan with your carrier you may be charged additional fees when your data usage exceeds your plan s monthly limits GPS Global Positioning System A global satellite based system for determi...

Страница 32: ...s so you can enter information on one device and access it through another widget An element you can add to your home screen that gives you quick access to information or frequent tasks For example widgets can provide weather updates upcoming calendar events Many are preinstalled on your phone Apps you download may also include widgets Wi Fi A short range wireless technology that provides a high s...

Страница 33: ... the target position Result Move elements on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different d...

Страница 34: ...Unlock with your fingerprint if you ve set up fingerprint security Tap twice See shortcuts for opening apps actions tools and contacts You can turn this gesture Power touch on in Settings or in the Moto app 1 Open the app or contact 2 Customize these shortcuts replace delete or rearrange Move between apps and screens Choose how to get around You can change how you move between apps and screens usi...

Страница 35: ...to move between screens and apps if you chose 3 button navigation takes you back one screen returns you to the home screen from any app lets you switch between recent apps Tip For visual assistance you can add to open the Accessibility Menu or magnify what s on the screen Use quick settings Open quick settings Settings you adjust frequently like Wi Fi and Bluetooth are quick settings easy to get t...

Страница 36: ...n or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Flashlight Audio effects You can add this to quick settings Auto rotate GIF maker Battery Saver Learn the basics Get around on your phone 27 ...

Страница 37: ...earby Share Data Saver Appears after you turn on Data Saver the first time Night Light System update Wi Fi hotspot Appears after you turn on hotspot the first time You can also slide to adjust screen brightness Learn the basics Get around on your phone 28 ...

Страница 38: ...efore your screen automatically turns off When you bring the phone to your face to speak into it during calls the screen turns off to prevent accidental touches When you pull the phone away from your face the screen turns on so you can use it If the screen stays dark follow these steps Turn screen off and on manually To turn the screen on Press the Power button If you ve set up a screen lock you n...

Страница 39: ...e screen 1 Touch to toggle the phone ringtone and notification sounds between on silent and vibration only 2 Slide to adjust media volume 3 Touch to mute media volume 4 Touch to access all volume controls call ring notification alarm media Set app volumes and auto mute apps You can adjust the volume of each app Also your phone can learn to automatically mute apps you usually mute You can review an...

Страница 40: ... you want to customize Power Volume up so that it silences the phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can simply pick up your phone to ...

Страница 41: ... Moto app and touch Gestures 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Drag from the bottom of the screen and hold to see recent apps then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scrol...

Страница 42: ...on 4 If you touched use these icons to edit Icon Meaning Crop To switch between standard circular or freeform touch again Draw To change color or thickness touch again Highlight To change color or thickness touch again Insert a text box Touch the icons to change the background and text color Blur with mosaic effect Swipe over the area to blur Undo change Redo change Close without saving Save Find ...

Страница 43: ... before that touch View your GIF To view immediately touch the notification To view any time open the Photos Files or other media viewing app and look for the Screenshots folder Control phone with your voice Speak a command Not all languages support voice commands You can tell Google Assistant to call people get directions send messages set alarms Or ask questions 1 Get your assistant s attention ...

Страница 44: ... off then follow the remaining steps 2 Open the Google app 3 Touch your profile icon Settings Voice 4 Touch Voice Match Voice model 5 Touch Retrain voice model Get directions to a location Navigation and battery life Navigation is one of the most power intensive apps so keep your phone plugged into a high quality car charger especially if you re streaming music and or using Bluetooth also power in...

Страница 45: ...ur home screen and get quick access to alarms your calendar and the weather 1 Touch hold the home screen 2 Touch Widgets 3 Under Moto Widget touch hold Beyond or Classic or Clean then drag it to your home screen Set or delete alarms 1 Touch the time 2 Adjust alarms To add a new alarm touch and set the time and ringtone To use an existing alarm switch it on Touch to view or edit its ringtone To del...

Страница 46: ...e widget select its button from the list of locations Remove location 1 Touch the temperature 2 Touch 3 Touch next to the city s name View forecasts 1 Touch the current temperature on the widget to open the forecast 2 Then To switch between forecasts for multiple locations you added swipe right and left To see more details on the weather provider s website touch an item on the forecast To change t...

Страница 47: ... digital habits The first time you use this feature 1 Go to Settings Digital Wellbeing parental controls 2 Touch Show your data 3 If you want to find this feature as an app rather than opening Settings turn on Show icon in the app list Understand your habits 1 Go to Settings Digital Wellbeing parental controls 2 Review the chart to see Time you spent using phone today Which apps you ve had on scre...

Страница 48: ...ne of the following To turn it on touch Turn on now To have it turn on automatically touch Set a schedule then select days of the week and start end times When Focus mode is on You ll see in the status bar You won t be able to use the selected apps and won t get notifications from them Tip To add Focus mode to quick settings open quick settings touch then drag the tile where you want it To turn Fo...

Страница 49: ...ings and view the location of your child s supervised device Set daily usage limits monitor app usage and remotely lock supervised devices Set filters and controls on what your child can browse purchase or download using Chrome Google Search Play Store and YouTube You ll need to set up parental controls on your and your child s devices To set up parental controls on this phone 1 Go to Settings Dig...

Страница 50: ... Capitalize letters To type in ALL CAPS touch twice quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger thr...

Страница 51: ... touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are available for those languages When using a keyboard language other than your primary system language available keyboard languages a...

Страница 52: ...board 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t retype your personal information again and again Save it securely then with just one touch fill in passwords addres...

Страница 53: ... photos with AI visual effects and use them as wallpaper 1 Touch hold hold a blank area on your home screen then touch Wallpapers Stylize 2 Select an image 3 Select a style to apply to the image 4 Touch Set wallpaper Customize the app tray Choose where to find apps app tray or home screen The app tray holds all of your installed apps Swipe up from the bottom of the home screen to open the tray Thi...

Страница 54: ...ch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip You can also use folders in your Favorites tra...

Страница 55: ... the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task shortcuts for va...

Страница 56: ...dd web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts To add a folder on your home screen 1 Touch hold an app shortcut on your home screen Personalize your ph...

Страница 57: ...move widgets shortcuts or folders To remove items from your home screen 1 Touch hold it until it vibrates 2 Drag it to Remove To select a totally new user interface for your home screen download a different launcher Adjust other home settings Remove Google feed When you swipe to the farthest left home screen you ll see the Google news feed To remove it 1 Touch hold a blank space on your home scree...

Страница 58: ...Allow Home screen rotation on or off Remake your home screen with launchers About launchers A launcher app defines what your home screen looks like and how you organize and interact with all of your apps The launcher that came with your phone puts the Google search widget and a clock widget on the home screen See what that home screen looks like and how you can customize it If you want to totally ...

Страница 59: ...ult apps Home app 3 Select the launcher you want to use To switch back to the standard home screen select Moto App Launcher 4 To adjust its settings touch Delete launchers You can only delete launchers that you installed Touch hold the launcher s app icon then touch Uninstall Personalize your phone Home screen 50 ...

Страница 60: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Страница 61: ...et call ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your phone...

Страница 62: ...ngtone volume is set to Enhance sound Turn Audio effects on off 1 Go to Settings Sound vibration Audio effects Or open the Moto app and touch Play Audio effects 2 Turn it on or off To use only for the phone s speaker set the sound profile for headphones or other audio devices to CUSTOM Flat To use only for headphones or connected devices set the speaker equalizer to Flat Set equalizer for phone s ...

Страница 63: ...on in app tray To add or remove Audio effects in quick settings 1 Open quick settings 2 Touch then To add drag where you want it in the upper panel To remove drag from the upper to lower panel Avoid interruptions with Do Not Disturb Quickly turn Do Not Disturb on or off When you re busy use Do Not Disturb to mute sounds stop vibration and block notifications Turn it on 1 Open quick settings and to...

Страница 64: ...touch hold 2 Touch People 3 Choose what and who to allow Conversations Allow all or priority conversations or allow none Touch to make selections Calls Allow calls from starred contacts other contacts all callers or none You can also allow calls if the same person calls twice in 15 minutes turn Allow repeat callers on Messages Allow messages from starred contacts other contacts anyone or none Choo...

Страница 65: ...stom Start with not seeing or hearing notifications and make small adjustments like allowing notification dots Silence on schedule You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode 1 Open quick settings then touch hold 2 Touch Schedules 3 Use rules to set the schedule To use an existing rule touch its name like Sleeping To adjust times or...

Страница 66: ...schedule touch To delete multiple schedules touch Delete schedules Stop phone from speaking Silence replies to voice commands Some voice commands like What s up and What is the current weather cause Google Assistant to speak in response To quickly silence a voice command response touch To have your phone show responses to voice commands on screen and only speak them when you re wearing headphones ...

Страница 67: ...ns for three seconds If TalkBack was reading the screen this pauses readout so you can update settings more easily 2 Go to Settings Accessibility 3 Turn off all screen readers such as TalkBack or Select to Speak Personalize your phone Sounds 58 ...

Страница 68: ...n Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound vibration Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 59 ...

Страница 69: ...ne Calculator Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopw...

Страница 70: ...s Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card Fit Track your health and physical activity FM Radio Listen to FM radio stations Available in Play Store if not preloaded To learn more open the app and touch Help Gmail Compose send view or search your email from your phone or computer Google...

Страница 71: ...active wallpapers Provides access to Motorola s interactive wallpapers hosted on the cloud so they don t take up space on your phone until you download them Maps Find your destination explore locations Messages Send and receive text messages Moto Select available gestures for phone shortcuts and control notifications News See headlines weather and information on your favorite topics and locations ...

Страница 72: ...ate edit and collaborate with others on spreadsheets Slides Create edit collaborate with others and play presentations TikTok Watch short form videos Create your own videos and apply filters or effects to express yourself YouTube Find view and upload videos to the web YT Music Stream your favorite albums singles and live performances and get recommendations for new music Get more apps You can down...

Страница 73: ...ose apps Android manages the memory and battery that apps use so you don t need to worry about leaving apps open To remove apps from your recently used list 1 Drag up from the bottom of the home screen hold then let go 2 Do one of the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using apps You can...

Страница 74: ... use it 1 In the first app you want to view in split screen swipe once back and forth across the screen 2 Select the second app to use Exit split screen view Drag the black divider all the way up or down Use Picture in picture With some apps you can watch video in a small movable frame while you do other things Use it when navigating with Google Maps too 1 When you re playing a video or navigating...

Страница 75: ...d together Swipe down to view more details Conversation notifications are bundled together at the top of your other notifications so you can easily return to them any time Some important notifications pop up briefly over your current app so that you can take action For example a notification for an incoming call might appear while you re watching a video so that you can answer or dismiss the call ...

Страница 76: ...app Change the app s notifications to be Silent instead of Default About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone You can turn these features on or off with the app or in Settings Turn gestures on off Perform everyday tasks with quick motions You turn each gesture on off independently Touch Learn more links to learn how to use and turn ge...

Страница 77: ...eens captured during games touch To turn Moto Gametime on or off for a game touch Turn Moto Gametime on off To turn it on off for all games 1 Open the Moto app and touch Play Games 2 Touch and turn Moto Gametime on or off To turn it on off for a specific game 1 During a game open the sidebar and touch Or open the Moto app and touch Play Games 2 Touch a game to add or remove it Open sidebar Use the...

Страница 78: ... calls and notifications From sidebar 1 During a game open the sidebar 2 Touch to block calls and to block notifications 3 When Block calls is on calls from starred contacts are allowed as exceptions To block starred contacts as well or to permit calls from all contacts touch Allow calls from To permit urgent calls if the same person calls a second time within a 15 minute period turn Allow repeat ...

Страница 79: ... Show text in sidebar off Use social apps while you play Stream on Twitch 1 During a game open the sidebar and touch 2 If you haven t installed or set up Twitch follow onscreen instructions to do so 3 Log in and follow onscreen instructions to stream For help streaming go to help twitch tv Other social apps You can add up to two shortcuts in the sidebar to social apps such as WhatsApp or Discord f...

Страница 80: ...Record or take screenshot during game 1 During a game open the sidebar 2 To record your screen touch Learn more To take a screenshot touch 3 To share it touch Apps 71 ...

Страница 81: ...ding do some research check the app s rating and read lots of comments To download apps 1 Open the Chrome app and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review w...

Страница 82: ...ps device 3 Touch Manage then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch your profile icon Settings 3 Touch Network preferences Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently suc...

Страница 83: ...ne with only the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and all widgets and third party apps will be disabled 3 Use your phon...

Страница 84: ...on then touch 2 Touch Force stop Delete apps you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by...

Страница 85: ...instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Pl...

Страница 86: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 77 ...

Страница 87: ...h term 1 Touch the blank space on the Search widget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes ...

Страница 88: ...Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings touch Nearby places and turn it on Delete Google search history Read Google s help for instructions Use search engine other than Google To use a search engine other than Google 1 Search for search engine in Play Store and install one of the apps 2 Open that app to search 3 Optionally Delete the Googl...

Страница 89: ...nd downloaded files use the Files app Browse websites Visit and bookmark websites Your phone connects to your carrier s cellular network or to a Wi Fi network to access the internet To save data charges on your cellular plan use a Wi Fi connection 1 Open the Chrome app 2 Go to a site by touching the bar at the top and typing the address 3 On a web page To bookmark it touch Or touch Add to Home scr...

Страница 90: ...h Clear browsing history 1 Open the Chrome app 2 Touch History 3 Touch Clear browsing data To learn more read Google s help You can also review and delete your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Def...

Страница 91: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Страница 92: ...o protect your privacy you can hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touc...

Страница 93: ...e 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the mess...

Страница 94: ...arn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 In the message list touch the contact s icon 3 Touch Share 4 Choose parts of the contact info to share then touch Continue 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Cellular data is turned on Yo...

Страница 95: ...Touch Group messaging and select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive text SMS and multimedia MMS messages 1 Go to Settings Apps notifications 2 Touch Default apps SMS app Or touch Advanced Default apps SMS app 3 Touch the ...

Страница 96: ...puter are connected to the internet 2 On your phone open the Messages app and touch Device Pairing 3 On your computer go to https messages android com To remember this computer and stay signed in to Messages turn the slider on 4 Follow onscreen instructions to scan the QR code on the web page with your phone Once paired you ll see your latest conversations in your computer s browser See and send m...

Страница 97: ... To sign out from your phone 1 Open the Messages app 2 Touch Device Pairing 3 Do one of the following Touch next to an individual computer to sign out of it Touch Unpair all devices To sign out from the computer at the top of the message list click Apps Text messaging 88 ...

Страница 98: ...ail You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then touch Compose If you send lots of ...

Страница 99: ...your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment type most...

Страница 100: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Страница 101: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 92 ...

Страница 102: ...ave multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming eve...

Страница 103: ...t it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your Google ...

Страница 104: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 95 ...

Страница 105: ...say OK Google Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar To adjust it open quick settings swipe down again and touch the alarm time Delete an alarm 1 Open the Clock app...

Страница 106: ...ation and remaining time To open the timer touch the notification Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch To ...

Страница 107: ...ms and is displayed on the lock screen and other displays Set date and time manually 1 Go to Settings System Date time 2 Turn Use network provided time off 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings System Date time 2 Turn Use network provided time zone off 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time z...

Страница 108: ...1 Open the Clock app and touch 2 Touch Settings 3 Turn Automatic home clock on Apps Clock app 99 ...

Страница 109: ... touch the others to select them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open th...

Страница 110: ...oto or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 101 ...

Страница 111: ...et your phone to automatically answer calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Touch Calls 4 Touch Auto answer on headset and select a duration Hear caller ID announcement To hear the caller s name and number read out loud for incoming calls or to turn the announcement off 1 Open the Phone app 2 Touch Settings Caller ID announcement 3 ...

Страница 112: ... specified number to voicemail Respond with a text message On the lock screen touch You can customize these default messages Block all calls from that number Control ringtones and notifications You can Quickly silence the ringer Press Volume Down on the side of the phone Silence ringtones during hours you specify Use Do Not Disturb Choose a unique ringtone for specific people You ll know instantly...

Страница 113: ...calls in several ways To Do this Dial a number Touch enter a number and touch If you enter a wrong number touch Dial by voice Touch and say a name or number If you don t see swipe down to close the dialer Or skip the Phone app entirely and say a voice command Call by name Start typing the name in the search box You ll see a list of matches Just touch one to call If you don t see swipe down to clos...

Страница 114: ... Phone app Or touch Advanced Default apps Phone app 3 Touch the app to use Fix a problem To change your caller ID information seen by people receiving your calls contact your carrier If you re having other problems try these troubleshooting steps During a call Adjust sound during call While listening you can Adjust the volume Use the Volume button on the side of the phone Switch between earpiece l...

Страница 115: ...ll carriers and countries support this feature To record an incoming or outgoing call On the call screen touch to start and to stop You can t start recording when you re on mute on hold or on conference calls When you start recording a call for legal purposes a voice announces the call is being recorded You can t turn off the announcement To play or share the recording 1 In the Phone app touch 2 I...

Страница 116: ... Play Store like WhatsApp Skype and more 1 Open the Play Store app 2 Search for video calls 3 Download the app you want to use Make conference calls To make a conference call 1 Call the first person 2 To call the next person a Touch This puts the first call on hold b Enter the number c Touch 3 To join the calls after the second person answers touch Block calls and texts About blocking If you don t...

Страница 117: ...ntacts Unblock a number From the Phone app 1 Touch Settings Blocked numbers 2 Touch by the number to unblock From the Messages app 1 Touch Spam blocked 2 Touch the blocked conversation 3 Touch UNBLOCK Turn call waiting on and off When you re on a call and a new call comes in the new call is sent to voicemail If you want to be notified of new calls instead turn on call waiting Note Some carriers au...

Страница 118: ... your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed call incoming Call you answered incoming Call you made outgoing 4 To learn more about a call touch it then touch To see only your missed calls 1 Touch 2 Touch Call history 3 Touch Missed Save recent call as contact You can save a number to make it easy to find an...

Страница 119: ...elete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from a locked screen 1 Swipe up on the lock screen 2 Touch Emergency call to see the dialer 3 Enter the emergency number for your region an...

Страница 120: ...contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list touch ho...

Страница 121: ...the same person you can merge the information including all emails and phone numbers into a single listing To automatically merge contacts 1 Open the Contacts app 2 Touch Merge fix If you don t see Merge fix no duplicate contacts were found 3 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 4 Select options to merge one or all duplicates To manually merge ...

Страница 122: ... contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts ap...

Страница 123: ...app use the tab to see only contacts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s information as a text message attachment Share one or a few contacts 1 Open the Contacts app 2 Touch ...

Страница 124: ...a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 115 ...

Страница 125: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Страница 126: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 117 ...

Страница 127: ...n headphones or speakers touch or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if you are inside or a...

Страница 128: ...timer before the duration has passed touch Listen to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet connection Your phone can play MP3 FLAC M4A AAC AAC MIDI and WAV files To get music do any of the following Purchase it in a music app Then stream it or download it using that app Transfer it over USB or Bluetooth fr...

Страница 129: ...uch Browse Audio 3 Touch hold the file 4 Touch and select Bluetooth 5 Touch the name of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bluetooth...

Страница 130: ...g only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touch MIDI Music 121 ...

Страница 131: ...hone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and G...

Страница 132: ...re not using them Your phone will learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimization is on for each app If you turn off Battery optimization for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessarily 1 Go to Set...

Страница 133: ...a schedule Based on percentage 3 Move the slider to adjust the percentage when Battery Saver switches on Tip Battery Saver turns off while your phone is charging It turns back on when you unplug the phone Let it turn off when your phone is charged To turn off automatically when your battery reaches 90 1 Open quick settings then touch hold 2 Touch Battery Saver 3 Make sure Turn off when charged is ...

Страница 134: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Страница 135: ...re items then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you stor...

Страница 136: ...th your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Boo...

Страница 137: ...hone 3 If you can t recover recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store songs from your library in the cloud for free with Google YT Music not available in all countries Then you can i...

Страница 138: ...wnload Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your com...

Страница 139: ...e finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Driv...

Страница 140: ...k get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change setting...

Страница 141: ...password and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If you were connected to Wi Fi when you added the hidden network in the list of available networks touch the name of the saved network then touch Connect Use...

Страница 142: ...sing them most apps use data in the background to sync information and deliver notifications To conserve data when you re running low you can use Data Saver to turn off background data for all apps Or to restrict background data used by an app indefinitely you can turn off background data specifically for that app Notifications only when you open the app When you turn off background data for an ap...

Страница 143: ...to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the network name for your hotspot To prevent others from seeing your phone s network name check Hide my device To see the current password touch Advanced Hotspot password If the hotspot signal is experiencing interference touch Advanced and change ...

Страница 144: ...ct to your hotspot without your knowledge or permission To disconnect all devices and prevent them from reconnecting 1 Turn the hotspot off 2 Change the password 3 Turn the hotspot back on to continue using it If you re experiencing performance issues you can limit the number of connections allowed or temporarily disconnect devices 1 Go to Settings Network internet Hotspot tethering 2 Touch Wi Fi ...

Страница 145: ... is on If cellular data is off your phone doesn t have an internet connection to share 2 Connect your phone to your computer with a USB cable 3 On your phone go to Settings 4 Touch Network internet Hotspot tethering 5 Turn on USB tethering to start the connection You ll see in your notifications To stop the connection touch the notification and turn off USB tethering then disconnect your phone and...

Страница 146: ... requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stored in the VPN list so you can select it when you need to connect Network and intern...

Страница 147: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Страница 148: ...e device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically connect to a previously paired device To prevent this turn off...

Страница 149: ... links Send them to another Android phone near you without using an internet connection Turn sharing on off To turn it on 1 On your phone make sure Bluetooth and Location are turned on 2 Open quick settings and touch Or go to Settings Connected devices Connection preferences Nearby Share 3 Touch Turn on or turn it on To turn it off open quick settings touch and turn it off Tip You can change your ...

Страница 150: ...e when you ve selected All contacts or Some Contacts you ll need to add an email address associated with their Google account to your contacts Fix a problem If you re having problems sharing content with someone try these steps 1 On both phones check that Bluetooth is on 2 On both phones check that Location is on 3 Bring the devices close together within 1 foot 30 cm of each other 4 Turn airplane ...

Страница 151: ...ted PTP when you connected the phone in File Explorer choose whether to import pictures and videos automatically or manually 4 Open a second File Explorer window to see your computer folders 5 Navigate to the folders or files to transfer then drag and drop them to and from the open phone storage and computer folders On a Mac 1 Ensure the phone is properly connected to the computer using the steps ...

Страница 152: ...uch the name of the Chromecast or TV to connect To stop On the casting notification touch Disconnect Or from quick settings touch Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in Miracast is not suppor...

Страница 153: ...V with Chromecast built in check for updates to the Home app Phone can t find smart TV First check the basics Then 1 On the TV open the app and start a video Then on your phone open the app and try casting to the TV again 2 Link the app on your phone to the app on the TV a On your phone open the app open its settings and look for options to watch on TV For example YouTube Settings Watch on TV Link...

Страница 154: ...2 In Play Store search for printer brand print service and install the app for the printer s service plugin 3 Once installed return to Settings Connected devices Connection preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add printer 5 Enter the printer s name and IP address found in your printer setti...

Страница 155: ...nk a contact one or a few photos Fast immediate sharing Things to consider The other phone must be within 1 foot 30 cm No Wi Fi or cellular data connection required Learn more Message MMS Good for Sharing one photo or a low resolution video Sharing with a friend or group Sharing immediately as an event is happening Things to consider You and your recipients must have cellular data plans to receive...

Страница 156: ... free storage with a basic account Cloud storage services are fairly secure but not completely free from security breaches so upload wisely Upload over Wi Fi to prevent cellular data charges Learn how Social app Good for Sharing publicly with large groups of friends followers and subscribers Sharing one photo at a time or many photos albums or videos Controlling how long you share something You ca...

Страница 157: ... Your phone must be paired and connected with another device Connected devices 148 ...

Страница 158: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Страница 159: ...the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name if needed touch the notification type then turn Pop on screen off for the category Tip...

Страница 160: ...Press a Volume button and on the screen touch 2 Adjust the Ring notification volume slider Change notification sound To change the sound for all app notifications 1 Go to Settings Sound vibration Advanced Default notification sound 2 Do one of the following To change it choose a new sound To turn notification sounds off select None To change the notification sound for a specific app 1 Touch hold t...

Страница 161: ...ol notification dots and bubbles Some conversations can appear as bubbles floating on top of other apps and your home screen for easy control To turn bubbles on or off for all apps 1 Go to Settings Apps notifications Notifications 2 Touch Bubbles and turn them on or off You can control whether app icons show dots to alert you about unread notifications To turn dots off for all apps 1 Go to Setting...

Страница 162: ...llow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lockscreen To hide sensitive content from specific apps 1 Set lock screen notifications for all apps to Show conversations default and silent 2 Touch hold the app icon then touch Notificatio...

Страница 163: ...s off if you run low on battery Battery Saver switches temporarily to the dark background until the phone has charged Turn it on or off 1 Go to Settings Display 2 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Set a schedule 1 Go to Settings Display Dark theme 2 Touch Schedule then select one To start and stop at spe...

Страница 164: ... Full screen 2 Adjust the settings To adjust an individual app next to the app s name turn it on or off To adjust all apps touch Turn on for all apps or Turn off for all apps 3 If you don t see the change or it doesn t display correctly do either to close and restart the app Open recent apps and swipe it from the list then reopen the app Restart the phone then reopen the app If you re using an app...

Страница 165: ...s lying face down When you are on a call When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven t seen activity for a while to wake your phone bump it Peek at contents Touch hold an icon to preview the notification View more and take action For more details and notifications drag an app icon up or drag it to Then To respond drag the app icon to an acti...

Страница 166: ...locking to reply keep it on To stop specific apps from showing these notifications touch Block apps and touch the app s name Stop Peek Display notifications 1 Go to Settings Display Advanced Peek Display Or open the Moto app and touch Display 2 Turn Peek Display off To restart the notifications turn Peek Display on Change screen timeout Change when your screen turns off 1 Go to Settings Display Ad...

Страница 167: ...oosted To see the most vivid colors touch Saturated Tips If colors don t appear as you expect troubleshoot the issue here If you re color blind use color correction instead Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience 1 Go to Settings Display Advanced 2 Do any of the following To adjust the size of text on the s...

Страница 168: ...s contact info on your lock screen unless you can access your voicemail from another device Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN pattern or password But sometimes you need to trade convenience for more security You can temporarily tighten lo...

Страница 169: ...2 Turn Three finger screenshot on or off 3 To prevent the three finger gesture from working in certain apps touch Settings Exceptions and select the apps Other settings Display 160 ...

Страница 170: ...ck settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App access to location b Touch the app name c Select Deny Review service...

Страница 171: ... are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Страница 172: ...pattern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps ...

Страница 173: ...ed your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Google account Be connected to mobile data or Wi ...

Страница 174: ...ome screen Swipe Swipe up This prevents accidental dialing but doesn t secure the phone Lock Pattern Draw a pattern on a grid PIN Enter a four to sixteen digit numeric code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can also unlock with your fingerpri...

Страница 175: ...1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Lock after screen timeout then select a duration Stop Power button from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns ...

Страница 176: ... Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock you...

Страница 177: ... Follow the onscreen instructions Be sure to frame your entire face with the outline Face matching data is stored securely on the phone Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Unlock your phone Show your face to the lock screen If it doesn t recognize you it stays locked and displays one of these icons Icon How to unlock Use your passwo...

Страница 178: ...e Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the location name and turn it on if desired To...

Страница 179: ...your phone then touch On body detection 5 Turn it on Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone make fast and secure online and in store purchases and sign into bank and finance apps 1 Go to Settings Security 2 Touch Fingerprint then unlock your phone 3 Follow the onscreen instructions to scan your fingerprint using the sensor on the back o...

Страница 180: ...or with third party apps Be sure the app supports fingerprint recognition Install the app and open its settings to adjust options like enabling fingerprint unlock Consult the app s help info for more instructions Why am I still asked for PIN pattern For maximum security you still need to enter your pattern PIN or password Every time you power up your phone When more than 72 hours have passed since...

Страница 181: ...n on pinning Use pinning to keep the current app in view until you unpin it For example you can pin a game and your child cannot navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin 1 Go to Settings Security Advanced App pinning 2 Turn screen pinning on 3 By default you must always enter your pattern PIN or password when unpinning a screen If you don t wa...

Страница 182: ...n 5 Enter your carrier provided PIN and follow the onscreen instructions Unlock SIM card When prompted enter the PIN used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will be disabled If you accidentally disabled SIM If you enter an incorrect PIN multiple times the SIM will be disabled Contact your carrier for a PIN unlock key PUK to re enable the SIM Change ...

Страница 183: ...e open the Play Store app and touch your profile icon Manage apps device Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3...

Страница 184: ...Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync does...

Страница 185: ... 1 Go to Settings Accounts 2 Turn Automatically sync app data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem Select an ...

Страница 186: ... more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 177 ...

Страница 187: ...u expect troubleshoot the issue here Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Turn Magnification shortcut on When magnification...

Страница 188: ...ation sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of other events 1 Go to Settings Sound vibration Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds and vibration on If you don t want any of these sounds just turn them off Use TalkBack to read s...

Страница 189: ...lkBack shortcut then select keys or gesture More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Caption all speech This feature is available only in English Your phone can automatically caption videos podcasts audio messages and recordings Turn captions on off Press hold a Volume button then turn it on or off If you don t see this icon change caption s...

Страница 190: ... Hearing aids on During a call hold the phone to your ear then rotate or move it to get the best position for speaking and listening Use real time text RTT during calls Not all carriers support this feature Real time text RTT lets you use text to communicate during a phone call Your phone sends text as you type and the recipient can read your message while you write RTT Uses call minutes just like...

Страница 191: ... Tip To increase the size of the buttons on this menu touch Settings then turn Large buttons on If you re using gesture navigation 1 Use two fingers to swipe up from the bottom of the screen If you ve set other accessibility tools to use this gesture swipe up with two fingers and hold to switch between tools 2 Choose an option from the menu If you re using 3 button navigation 1 At the bottom of th...

Страница 192: ...Press and hold the Volume Up and Down buttons at the same time for three seconds You ll hear confirmation that the feature has been turned on or off Other settings Accessibility 183 ...

Страница 193: ... Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or want...

Страница 194: ...formation from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first po...

Страница 195: ...ching Open apps faster With artificial intelligence AI your phone learns which apps you use most then manages memory more efficiently so they open faster To turn this feature on or off 1 Go to Settings System Performance 2 To allow AI to learn your usage patterns to help open apps faster turn Quick launch on Other settings System Languages input 186 ...

Страница 196: ...dd shortcuts on the Apps notifications tab or Contacts tab check items to add 5 Adjust the shortcuts To remove one touch the icon on the top row To rearrange them touch hold an icon until you feel a vibration then drag to a new position Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera 1 Go to Settings Sys...

Страница 197: ...ot a twist gesture To control the chop gesture 1 Go to Settings System Gestures Or open the Moto app and touch Gestures 2 Touch Fast flashlight and turn it on or off Twist phone to open camera Open your camera instantly from any screen even your lock screen with Quick capture Twist your phone twice like this Your viewfinder opens and you re ready to shoot Twist twice again to switch to the front s...

Страница 198: ...t messages if using Messages Tip Back up over Wi Fi to prevent cellular data charges Not all apps back up data automatically Check with the app developer To automatically back up to Google Drive 1 Go to Settings System 2 Touch Backup 3 Check that Backup by Google One is on If needed turn it on 4 If you have multiple Google accounts touch Account to select an account 5 Follow the onscreen instructi...

Страница 199: ...from a computer read Google s help Restore backed up data When you add your Google account to a phone photos contacts settings and app data that you previously backed up to that account are restored onto the phone Other settings System 190 ...

Страница 200: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Страница 201: ...MS 6 Select the option to switch to that user then touch Set up now 7 Give the phone to the new user to set up the profile Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Touch the user s name 3 To prevent the user from making calls or s...

Страница 202: ...Add guest 3 To allow the guest to make calls switch on Turn on phone calls 4 Touch the option to switch to guest mode 5 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data ...

Страница 203: ...See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Settings...

Страница 204: ...frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System updates 3 Check for app updates Open the Play Store app and touch your profile icon Manage apps device 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If ...

Страница 205: ...eboots your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you plug your phone in to charge the issue could be with your screen Check...

Страница 206: ...n is frozen or won t respond Tip If your screen goes black when the phone rings so you can t answer the call clear data for the Phone app If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charg...

Страница 207: ...d If your phone isn t recognizing a new card that you inserted try these steps After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the pho...

Страница 208: ...ead the card and files are present back up files to your computer 5 Check for errors with a USB SD card reader connected to a Windows computer a Insert the card into a USB card reader b Open My Computer right click on the SD card and select Properties Service Check disk for errors Depending on the size of your card and usage this process could take up to an hour 6 Reformat card using an SD card re...

Страница 209: ...ot internal or phone memory Computer can t view files on SD card After each troubleshooting step check to see if your issue is fixed 1 Use a USB cable that s capable of data transfer and isn t for charging only 2 Be sure you have set the USB connection type to allow file transfer Fix a problem Hardware issues 200 ...

Страница 210: ... uncertain whether your carrier provides service in that location check the coverage map on your carrier s website 2 If airplane mode is on turn it off 3 Turn your phone off and then on again 4 Check for app updates 5 Check if a software update is available for your phone 6 Check that the Preferred network type is set to Global Settings Network internet Mobile network Advanced Preferred network ty...

Страница 211: ...e cache Clear storage Consistent busy signal Outbound calls 1 If you hear a fast busy signal when you call a number all cellular circuits may be in use preventing the call from going through Try calling again later 2 If you hear a fast busy signal every time you call the same number your number may be blocked by an app Try calling from a different number Incoming calls If you have a signal and can...

Страница 212: ...ase cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 Check to see if your phone is using Voice privacy This feature is not available on all models Turn it off to see if sound quality improves a Touch b Touch Settings Calls c Turn off Voice privacy 3 If the issue occurs while using the speakerphone or...

Страница 213: ... ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off and then on again Press and hold the Power button then touch Power off Then turn it on to establish a new connection with the network 4 Use safe mode to see i...

Страница 214: ... On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once the battery cools dow...

Страница 215: ...al a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your battery life Fix a problem Battery issues 206 ...

Страница 216: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Страница 217: ...ne and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications then t...

Страница 218: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Страница 219: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Страница 220: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 211 ...

Страница 221: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Страница 222: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Страница 223: ... and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch your profile icon My apps games c T...

Страница 224: ...al photo If you use zoom during the shot itself pixelation will be more evident If you re indoors and taking a panoramic photo switch to regular mode Panorama works best for outdoor shots the algorithm that stitches the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to ...

Страница 225: ...if you use the camera in one app and then switch to another app that requires permission to access the camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Check which apps have permission to access the camera Settings Apps notifications Advanced Permission manager Camera Review the list of the apps on your phone that request camera ac...

Страница 226: ...iers support this feature 2 If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone your phone number may still be associated with iMessage You need to deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped ...

Страница 227: ...r updates to the app 2 If you can open the app touch or Help and look for troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 218 ...

Страница 228: ... updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for your phone or i...

Страница 229: ...ack up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on your phone Settings Accounts The passwor...

Страница 230: ...ess the Power button to restart in Recovery mode 6 If you see an Android robot with a red exclamation mark press hold the Power button and while holding it down press release the Volume up button 7 Use the Volume buttons to scroll to Wipe data factory reset then press the Power button to select it 8 Use Volume buttons to scroll to Factory data reset then press the Power button to select it Allow s...

Страница 231: ...Learn to use an app Open the app and touch or Help Phone issue Visit mobilesupport lenovo com for solutions user forums live contact options Fix a problem Maintenance procedures 222 ...

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