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Help
4. Help
The true wireless earbuds do not turn on.
• The battery level is too low. Recharge your earbuds.
The true wireless earbuds do not connect with the Bluetooth device.
• Ensure the Bluetooth function of the Bluetooth device has been turned on.
• Ensure the Bluetooth function of the previous connected device has been
turned off.
• Ensure you follow the instructions in this user manual to connect the
earbuds (see page 8).
The true wireless earbuds keep disconnecting.
• The battery level is too low. Recharge your earbuds.
• Ensure the true wireless earbuds and Bluetooth device are operated within
range.
• Remove the true wireless earbuds from the pairing list and connect them
with the Bluetooth device again.
Poor audio quality.
• Ensure the true wireless earbuds and Bluetooth device are operated within
range.
• Remove the true wireless earbuds from the pairing list and connect them
with the Bluetooth device again.
Only one side of the earbuds has sound.
• The battery level of one earbud is too low. Recharge your true wireless
earbuds.
• One earbud has disconnected from another earbud.
• Try to reconnect the true wireless earbuds with the Bluetooth device.
• Reset the earbuds if the problem is not solved.
The other side's voice cannot be heard.
• Adjust the volume on the Bluetooth device.
My voice cannot be heard.
• Check the Bluetooth device to ensure the voice is going through the true
wireless earbuds.
• Remove the earbuds from the ears and speak close to the microphone.
Music plays on my Bluetooth device not through the earbuds.
• Check on your Bluetooth device if you have selected to listen to music
through the earbuds.