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What if my MT8733 has been working, then stops working?
•
First turn your MT8733 off for at least 8 seconds, then on, to see if that fixes
the problem.
•
If the MT8733’s lights don’t come on, check that the modem is getting power
from its power cube and that the MT8733’s power button is on.
•
Check your MT8733 Ethernet or telephone cables, if used.
•
Check with your service provider. Sometimes there’s a service outage or
some other service issue. Sometimes a service outage also affects your TV
service, so check that.
What if I’m getting Internet service but my speed is disappointing?
•
Be sure you know what speed you’re paying for.
•
Check the speed with a computer using a wired Ethernet connection and
plugged into one of the modem’s Ethernet ports. Use one of the tools found
when you search the phrase:
broadband speed test
. Make sure your
computer's wired Ethernet LAN port supports gigabit rates (1000BT or GE).
You will need this to achieve service speeds of 100 Mbps or greater.
•
If you get good speed when a computer’s plugged into the modem, you may
have a wireless problem. In that case, please re-read the wireless router
section.
•
Some video streaming services get bottlenecked, especially at busy times like
after dinner. See whether you have the speed problem at less busy times or
when using another streaming service.
•
Try connecting your MT8733 nearer to where the coaxial cable comes into
your home. This lets you see whether your home’s cabling is a problem.
•
If you’re using a splitter with your MT8733, try the MT8733 without the
splitter to see if that helps. If it does, you may need to get a better splitter, one
with a top frequency of at least 1,000 MHz.
What if I'm told that my MT8733 isn't approved by my cable service
provider?
If your Cable Service Provider is Comcast Xfinity, then that's not true. The
MT8733 is specifically listed on the Comcast Xfinity website as an approved
device for Internet and phone services at
mydeviceinfo.xfinity.com
. Other
leading cable service providers have a list of certified cable modems for each
of their Internet speeds. You can check the list for your service provider. You
can also find information about certifications at
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