Troubleshooting Tips
What if I can’t make an Internet connection right after installation?
First turn your MG7700 off for at least 8 seconds, then on, to see if
that fixes the problem.
Check the connections you’ve made to your MG7700. Power and
coax connections are required, and up to 4 Ethernet connections are
optional. Are those connections good?
Check that the MG7700’s power cube is plugged into a live outlet, and
that the Ethernet cable is connected securely to a computer.
Make sure that your coax cable is live. You can check that by using it
with a TV.
Check that you provided the correct setup information to your cable
service provider.
Contact your cable service provider to make sure they’ve turned on
your Internet service.
What if my MG7700 has been working, then stops working?
First turn your MG7700 off for at least 8 seconds, then on, to see if
that fixes the problem.
If the MG7700’s lights don’t come on, check that the modem is getting
power from its power cube and that the MG7700’s power button is on.
Check your MG7700 cables.
Check with your service provider. Sometimes there’s a service outage
or some other service issue.
