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Troubleshooting
Connectivity
Issues
I am not able to access
my Device.
Please check if the Device is within
Wi-Fi range. If the LED on your Device
is flashing slowly, please try to move
the Device closer to the router for
better Wi-Fi connectivity and try
again.
Setting Up
While I am adding a
new Device to my
account, I am not able
to find any Device to
add.
If you are trying to add a Device which
has previously been added into your
account or another account, you will
first have to reset the Device. This can
be done by tapping the
Wi-Fi
key
twice.
Setting Up
During setup on
devices for Android™
and iOS, I am not able
to find my Device
during the last step and
setup fails.
Please reset the Device to setup
mode and try again. Press and hold
the
Wi-Fi
key for 3 seconds to enter
setup mode. Wait for a minute for the
Device to restart. When the Device
LED is flashing, this indicates that it is
in setup mode. Now restart the setup
from your smartphone again.
General
Which platforms are
supported for
accessing my Device?
Minimum requirement:
Android™ 4.4.2
iPhone /iPad iOS version 8.0