Troubleshooting
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ENGLISH
7. Troubleshooting
Problem
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after registration.
Please check your user name and
password.
Account
I receive an error
message saying: "E-
mail ID is not
registered".
Please ensure that you have
registered with us. Tap
Sign in
to
create an account.
Account
What do I do if I forget
my password?
Click on the "Forgot Password" link on
https://app.hubbleconnected.com/
#lostpassword OR on your Android™
or iOS application. An e-mail will be
sent to your registered e-mail address.
Account
I am unable to receive a
new password although
I have used the "Forgot
password" option.
1.
The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2.
There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your e-mail
account.
Connectivity
Issues
I get a message: We
are having problems
accessing your Device.
This could be due to
the lack of an internet
connection. Please
wait and try again later.
1.
Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2.
If the problem remains, please
restart your Device to check if
this fixes the problem.
3.
Please restart your Wireless
Router.
