Troubleshooting
25
ENGLISH
Setting Up
During setup on
devices for
Android™ and iOS, I
am not able to find
my Device during
the last step and the
setup fails.
Please reset the Device to setup
mode and try again. Press and
hold the PAIR button on the front
of the Device until you hear a
beep. Wait for a minute for the
Device to restart. When the
Night Light is flashing, this
indicates that it is in setup mode.
Now restart the setup from your
smartphone again.
Connectivity
Issues
I get a message: We
are having problems
accessing your
Device. This could
be due to the lack of
an internet
connection. Please
wait and try again
later.
1.
Please try again in a few
minutes. This could be
because of any issue with
your internet connection.
2.
If the problem remains,
please restart your Device to
check if this fixes the
problem.
3.
Please restart your Wireless
Router.
Connectivity
Issues
Even though I am
accessing my
Device from the
same Wi-Fi
network, I still find
my Device is shown
as remote. I can only
access it for 5
minutes at a time.
Please check your wireless
router settings. For example, for
Buffalo brand routers there is an
option called Wireless Isolation.
Please disable this option.
General
Which platforms are
supported for
accessing my
Device?
Minimum requirement:
Android™ 5.0
iPhone /iPad iOS version 8.0
