22
Troubleshootin
g
8.
Troubleshooting
Problem
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after registration.
Please check your user name and
password.
Account
I receive an error
message saying:
"E-mail ID is
not
registered".
Please ensure that you have
registered with us. Tap Sign in
to create an account.
Account
What do I do if I
forget
my password?
Click on the "Forgot Password" link
on
https://app.hubbleconnected.com/
#lostpassword OR on your
Android™ or iOS application. An
e-mail will be sent to your
registered e-mail address.
Account
I am unable to receive
a
new password
although I have used
the "Forgot
Password" option.
1.
The e-mail might have been sent
to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2.
There might be a delay in
getting
your e-mail. Please wait a
few minutes and refresh
your email account.
Setting Up
While I am adding a
new Device to my
account, I am not
able to find any
Device to add.
If you are trying to add a Device
which
has previously been added into your
account or another account, you will
first have to reset the Device. Refer
to Section 5.5.
