6
Troubleshooting
Problem Solution
•
Ensure the camera is powered.
•
Ensure that the USB Device Controller is powered and online.
•
Ensure you are pressing the Discovery button.
•
Reposition the camera closer to the USB Device Controller.
Camera will not
register with the USB
Device Controller
•
Try a hard reset by holding down the Discovery button while powering up the camera.
No camera picture
•
Ensure the camera is powered.
•
Ensure that the USB Device Controller is powered and online.
•
Ensure you have the proper camera selected.
•
Reposition the camera closer to the USB Device Controller.
•
Reposition the antenna.
Poor Picture Quality
•
Ensure that you are using the proper power supply.
•
Make sure proper camera quality settings are configured when viewing.
•
Make sure your camera viewing area has proper lighting.
•
Try another location.
•
Adjust the camera antenna.
•
Select other operating channels on other 2.4 GHz devices
Motion events are not
triggered
•
Ensure the camera is not positioned behind glass. The motion sensor is triggered by
changes in heat. Any material such as glass that "insulates” keeps the camera from
detecting heat changes (movement).
•
Ensure the camera head is positioned properly.
Audio problems
•
Make sure your volume is turned up when playing back the video clip.
•
Make sure the sound is within the microphone range (6-10 feet).
•
Does the computer have a sound card and are the speakers activated and loud
enough?