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54

Network Camera User Manual

Appendix

Appendix 1 Troubleshooting

How to find the password?

A

：

Reset the device to the default factory settings.

Default IP: 192.168.226.201; User name: admin; Password: 123456

Fail to connect devices through IE browser.

A: Network is not well connected. Check the connection and make sure it is connected well.
B: IP address is not available. Reset the IP address.
C: Web port number has been changed: contact administrator to get the correct port number.
D: Exclude the above reasons. Restore to default setting by IP-Tool.

IP tool cannot search devices.

It may be caused by the anti-virus software in your computer. Please exit it and try to search
device again.

IE cannot download ActiveX control.

A. IE browser may be set up to block ActiveX. Follow the steps below.

①

Open IE browser and then click Tools-----Internet Options.

②

Select Security------Custom Level….

③

Enable all the options under “ActiveX controls and plug-ins”.

④

Click OK to finish setup.

B. Other plug-ins or anti-virus blocks ActiveX. Please uninstall or close them.

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Содержание hellosecurity

Страница 1: ...2 Megapixel LPR Network Camera User Manual hellosecurity Please read this instruction carefully before using the product and keep it for further reference ...

Страница 2: ...dry cloth to wipe dirt for hard contamination use neutral detergent Any cleanser for high grade furniture is applicable Avoid aiming the camera directly towards extremely bright objects such as sun as this may damage the image sensor Please follow the instructions to install the camera Do not reverse the camera or the reversing image will be received Do not operate it in case temperature humidity ...

Страница 3: ...irectives EMC Directive 2014 30 EU RoHS The products have designed and manufactured in accordance with Directive EU RoHS Directive 2011 65 EU and its amendment Directive EU 2015 863 on the restriction of the use of certain hazardous substances in electrical and electronic equipment ...

Страница 4: ...iguration 14 4 2 2 Video Audio Configuration 16 4 2 3 OSD Configuration 17 4 2 4 Video Mask 18 4 2 5 ROI Configuration 19 4 2 6 Lens Control 20 4 3 PTZ Configuration 20 4 4 Alarm Configuration 21 4 4 1 Motion Detection 21 4 4 2 Other Alarms 22 4 4 3 Alarm In 24 4 4 4 Alarm Out 25 4 4 5 Alarm Server 26 4 5 Event Configuration 26 4 5 1 Exception Settings 27 4 5 2 ANPR Settings 28 4 6 Network Configu...

Страница 5: ... User 45 4 7 3 Block and Allow Lists 45 4 7 4 Security Management 45 4 8 Maintenance Configuration 46 4 8 1 Backup and Restore 46 4 8 2 Reboot 47 4 8 3 Upgrade 47 4 8 4 Operation Log 47 5 Search 49 5 1 Image Search 49 5 2 Video Search 51 5 2 1 Local Video Search 51 5 2 2 SD Card Video Search 52 Appendix 54 Appendix 1 Troubleshooting 54 Appendix 2 Specifications 56 ...

Страница 6: ...night 3D DNR WDR BLC Defog Anti flicker smart IR corridor mode ROI coding Abnormal video signal detection scene change video blur detection video color cast detection license plate recognition Support mobile surveillance by smart phones with iOS and Android OS Surveillance Application ...

Страница 7: ...o the LAN and the IP Tool is installed in the PC from the CD Double click the IP Tool icon on the desktop to run this software as shown below Modify the IP address The default IP address of this camera is 192 168 226 201 Click the information of the camera listed in the above table to show the network information on the right hand Modify the IP address and gateway of the camera and make sure its n...

Страница 8: ...the administrator and click the Modify button to modify the setting Double click the IP address and then the system will pop up the IE browser to connect IP CAM Follow directions to download install and run the Active X control Enter the username and password in the login window to log in The default password of the administrator is 123456 The default username is admin the default password is 1234...

Страница 9: ...ask 255 255 255 0 Gateway 192 168 226 1 HTTP 80 Data port 9008 Use the above default settings when logging in the camera for the first time Directly connect the camera to the computer through network cable Manually set the IP address of the PC and the network segment should be as the same as the default settings of the IP camera Open the network and share center Click Local Area Connection to pop ...

Страница 10: ...ontrol Enter the default username and password in the login window and then enter to view 2 2 WAN Access through the router or virtual server Make sure the camera is connected to the local network and then log in the camera via LAN and go to Config Network Port menu to set the port number Port Setup Go to Config Network TCP IP menu to modify the IP address ...

Страница 11: ...uter Setup Open the IE browser and enter its WAN IP and http port to access For example if the http port is changed to 81 please enter 192 198 1 201 81 in the address bar of web browser to access Access through PPPoE dial up Network connection Access the camera through PPPoE auto dial up The setup steps are as follow Go to Config Network Port menu to set the port number ...

Страница 12: ...ease refer to DDNS configuration for detail information Open the IE browser and enter the domain name and http port to access Access through static IP Network connection The setup steps are as follow Go to Config Network Port menu to set the port number Go to Config Network TCP IP menu to set the IP address Check Use the following IP address and then enter the static IP address and other parameter...

Страница 13: ...ol Auto fill the window SD card recording indicator Full screen Sensor alarm indicator Start stop live view Motion alarm indicator Start stop two way audio only available for the model with audio input connector Color abnormal indicator Enable disable audio Abnormal clarity indicator Snapshot Scene change indicator Start stop local recording License plate detection Zoom in Those smart alarm indica...

Страница 14: ...e click on the mouse to exit or press the ESC key on the keyboard Click AZ control button to show AZ control panel The descriptions of the control panel are as follows Icon Description Icon Description Zoom Zoom Focus Focus One key focus used when image is out of focus after manual adjustment ...

Страница 15: ...uration 4 1 1 Basic Information In the Basic Information interface the system information of the device is listed Some versions may support device ID and QR code If P2P is enabled see Network Configuration P2P the network camera can be quickly added to mobile surveillance client by scanning the QR code or entering device ID 4 1 2 Date and Time Go to Config System Date and Time Please refer to the ...

Страница 16: ...es and recorded videos on the local PC There is also an option to enable or disable the bitrate display in the recorded files Additionally Local smart snapshot storage can be enabled or disabled here If enabled the captured pictures triggered by smart events like line crossing detection region intrusion etc will be saved to the local PC 4 1 4 Storage Go to Config System Storage to go to the interf...

Страница 17: ... Set the capacity proportion of captured pictures on the SD card Video Quota Set the capacity proportion of record files on the SD card Schedule Recording Settings 1 Go to Config System Storage Record to go to the interface as shown below 2 Set record stream pre record time cycle writing Pre Record Time Set the time to record before the actual recording begins 3 Set schedule recording Check Enable...

Страница 18: ...s priority over weekly schedule Snapshot Settings Go to Config System Storage Snapshot to go to the interface as shown below Set the format resolution and quality of the image saved on the SD card and the snapshot interval and quantity and the timing snapshot here Snapshot Quantity The number you set here is the maximum quantity of snapshots The actual quantity of snapshots may be less than this n...

Страница 19: ...of the camera s image Contrast Set the color difference between the brightest and darkest parts Hue Set the total color degree of the image Saturation Set the degree of color purity The purer the color the brighter the image is Sharpness Set the resolution level of the image plane and the sharpness level of the image edge Noise Reduction Decrease the noise and make the image more thorough Increasi...

Страница 20: ... 50Hz reduces flicker in 50Hz lighting conditions 60Hz reduces flicker in 60Hz lighting conditions Smart IR Choose ON or OFF This function can effectively avoid image overexposure and underexposure by controlling the brightness of the IR lights according to the actual conditions to make the image more realistic Please enable it as needed White Balance Adjust the color temperature according to the ...

Страница 21: ...dio tab to go to the interface as shown below Three video streams can be adjustable Resolution The size of image Frame rate The higher the frame rate the video is smoother Bitrate type CBR and VBR are optional Bitrate is related to image quality CBR means that no matter how much change is seen in the video scene the compression bitrate will be kept constant VBR means that the compression bitrate w...

Страница 22: ... requirements of the actual scene For example when there is no human or vehicle detected the bitrate will be automatically reduced with no effect on image quality by using H 265S Compared to H 265 H 265 saves more storage space with the same maximum bitrate in most scenes Compared to H 264 H 265 reduces the transmission bitrate under the same resolution frame rate and image quality Profile For H 2...

Страница 23: ... pixel of the image shall not exceed 200 200 or it cannot be uploaded 4 2 4 Video Mask Go to Image Video Mask interface as shown below A maximum of 4 zones can be set up To set up video mask 1 Enable video mask 2 Click the Draw Area button and then drag the mouse to draw the video mask area 3 Click the Save button to save the settings 4 Return to the live to verify that the area have been drawn as...

Страница 24: ...onfig interface as shown below An area in the image can be set as a region of interest This area will have a higher bitrate than the rest of the image resulting in better image quality for the identified area 1 Check Enable and then click the Draw Area button 2 Drag the mouse to set the ROI area 3 Set the level 4 Click the Save button to save the settings ...

Страница 25: ...be controlled If the image is out of focus after a manual adjustment one key focus can be used to set the focus automatically Go to Config Image Zoom Focus interface to set 4 3 PTZ Configuration This function is only available for the model with RS485 interface It can be used with a compatible external PTZ enclosure Go to PTZ Protocol interface as shown below ...

Страница 26: ...rm For the models with two alarm output interfaces two alarm output can be selected Trigger Snap If selected the system will capture images on motion detection and save the images on an SD card Trigger SD Recording If selected video will be recorded on an SD card on motion detection Trigger Email If Trigger Email and Attach Picture are checked email address must be set first in the Email configura...

Страница 27: ...After that click the Save to save the settings 3 Set the schedule for motion detection The schedule setup steps of the motion detection are the same as the schedule recording setup See Schedule Recording 4 4 2 Other Alarms SD Card Full 1 Go to Config Alarm Anomaly SD Card Full 2 Click Enable and set the alarm holding time 3 Set alarm trigger options The setup steps are the same as motion detection...

Страница 28: ...er for details IP Address Conflict 1 Go to Config Alarm Anomaly IP Address Collision as shown below 2 Click Enable alarm and set the alarm holding time 3 Trigger alarm out When the IP address of the camera is in conflict with the IP address of other devices the system will trigger the alarm out Cable Disconnection 1 Go to Config Alarm Anomaly Cable Disconnected as shown below 2 Click Enable and se...

Страница 29: ...arm trigger options The setup steps are the same as motion detection Please refer to motion detection chapter for details 3 Click Save button to save the settings 4 Set the schedule of the sensor alarm The setup steps of the schedule are the same as the schedule recording setup See Schedule Recording For the model with two alarm input interfaces you shall select the sensor ID first Then set the re...

Страница 30: ...rst as shown in the above left picture Alarm Out Mode Alarm linkage manual operation day night switch linkage and timing are optional Alarm Linkage Having selected this mode select alarm out name alarm holding time at the Alarm Holding Time pull down list box and alarm type Manual Operation Having selected this mode select the alarm type and click Open to trigger the alarm out immediately click Cl...

Страница 31: ... Server Go to Alarm Alarm Server interface as shown below Set the server address port heartbeat and heartbeat interval When an alarm occurs the camera will transfer the alarm event to the alarm server If an alarm server is not needed there is no need to configure this section 4 5 Event Configuration For more accuracy here are some recommendations for installation Cameras should be installed on sta...

Страница 32: ...able the applicable detection that s desired Scene Change Detection Alarms will be triggered if the scene of the monitor video has changed Video Blur Detection Alarms will be triggered if the video becomes blurry Enable Video Color Cast Detection Alarms will be triggered if the video becomes obscured 2 Set the alarm holding time and alarm trigger options The setup steps are the same as motion dete...

Страница 33: ...nds to the obscuring of the image The requirements of camera and surrounding area 1 Auto focusing function should not been enabled for exception detection 2 Try not to enable exception detection when light changes greatly in the scene 3 Please contact us for more detailed application scenarios 4 5 2 ANPR Settings ANPR function is to detect and compare license plate numbers Alarms will be triggered...

Страница 34: ...ange of a single number plate image occupies from 5 to 50 of the entire image To set the blocked area Select the number of the undetected area Then click Draw Area to draw a closed area Up to 4 areas can be set up After you set the blocked area this area will not be detected 5 Set the schedule of the ANPR The setup steps of the schedule are the same as schedule recording setup See Schedule Recordi...

Страница 35: ... the above interface If you don t know how to edit the file please click Download to download an example file and then follow the example to edit After that click Browse to choose the vehicle information file and click Upload to import all vehicle information Search vehicles After the vehicles are added you can search them in the vehicle list Enter the license plate number and list type and then c...

Страница 36: ...icense plate not matched with the license plate of the alarm list Alarm list Select a list as the comparison list Allow list block list or unknown vehicle can be optional Alarm out if enabled the system will trigger alarm output when the captured license plate is matched successfully After all above information are set go to the live interface and click to see the captured pictures as shown below ...

Страница 37: ...trees or other moving objects like humans non motor vehicles The monitoring road shall be straight within 50 meters in front of behind the location of the camera installation and make sure the camera points at the front or rear of the vehicle Crossroad monitoring The installation height H shall range from 4 5 m to 6m The distance D between the location of the camera installation and the captured a...

Страница 38: ...on and the captured area shall range 2 5m to 3m The distance of the captured area L shall be from 1 5m to 2m The depression angle of the camera shall range from 0 to 5 The pan angle of the camera shall range from 5 to 20 The tilt angle of the license plate After the camera is installed you can log in the web client and view whether the license plate tilts in the video The tilt angle shall range fr...

Страница 39: ...r the user name and password from your ISP Either method of network connection can be used If PPPoE is used to connect internet the camera will get a dynamic WAN IP address This IP address will change frequently To be notified the IP change notification function can be used Click IP Change Notification Config to go to the interface as shown below Trigger Email when the IP address of the device is ...

Страница 40: ...nfiguration This function is mainly used for connecting network video management system 1 Check Enable 2 Check the IP address and port of the transfer media server in the ECMS NVMS Then enable the auto report in the ECMS NVMS when adding a new device Next enter the remaining information of the device in the ECMS NVMS After that the system will automatically allot a device ID Please check it in the...

Страница 41: ...ter www dvrdydns com in the IE address bar to visit its website Then Click the Registration button Create domain name After the domain name is successfully applied for the domain name will be listed as below 3 Enter the username password domain you apply for in the DDNS configuration interface ...

Страница 42: ... an SNMP management tool and set the parameters of the SNMP such as SNMP port trap address 1 Go to Config Network SNMP 2 Check the corresponding version checkbox Enable SNMPv1 Enable SNMPv2 Enable SNMPv3 according to the version of the SNMP software that will be used 3 Set the values for Read SNMP Community Write SNMP Community Trap Address Trap Port and so on Please make sure the settings are the...

Страница 43: ... authentication system to identify the device in a local network If the camera connected to the network interface of the switch has passed the authentication of the switch it can be accessed via the local network Protocol type and EAPOL version Please use the default settings User name and password The user name and password must be the same with the user name and password applied for and register...

Страница 44: ...nter the RTSP address unicast or multicast eg rtsp 192 168 226 201 554 profile1 transportmode mcast in a VLC player to realize the simultaneous play with the web client 2 The IP address mentioned above cannot be the address of IPv6 3 Avoid the use of the same multicast address in the same local network 4 When playing the video through the multicast streams in a VLC player please pay attention to t...

Страница 45: ... motion detection alarms are triggered within 60 seconds they will be considered as only one alarm event and only one email will be sent If one motion alarm event is triggered and then another motion detection alarm event is triggered after 60 seconds two emails will be sent When different alarms are triggered at the same time multiple emails will be sent separately Click the Test button to test t...

Страница 46: ... 4 6 11 HTTPS HTTPs provides authentication of the web site and protects user privacy Go to Config Network HTTPS as shown below There is a certificate installed by default as shown above Enable this function and save it Then the camera can be accessed by entering https IP https port via the web browser eg https 192 168 226 201 443 A private certificate can be created if users don t want to use the...

Страница 47: ...egion and so on Then click OK to save the settings Click Create a certificate request to enter the following interface Click Create to create the certificate request Then download the certificate request and submit it to the trusted certificate authority for signature After receiving the signed certificate import the certificate to the device 4 6 12 P2P Optional If this function is enabled the net...

Страница 48: ...eir priority to solve the network delay and network congestion by using this function Go to Config Network QoS Video Audio DSCP The range is from 0 to 63 Alarm DSCP The range is from 0 to 63 Manager DSCP The range is from 0 to 63 Generally speaking the larger the number is the higher the priority is 4 7 Security Configuration 4 7 1 User Configuration Go to Config Security User interface as shown b...

Страница 49: ...with the specified MAC address can access the camera for that user 6 Click the OK button and then the newly added user will be displayed in the user list Modify user 1 Select a user to modify password and MAC address if necessary in the user configuration list box 2 The Edit user dialog box pops up by clicking the Modify button 3 Enter the old password of the user in the Old Password text box 4 En...

Страница 50: ...curity Security Management as shown below In order to prevent against malicious password unlocking locking once illegal login function can be enabled here If this function is enabled login failure after trying six times will make the login interface locked The camera can be logged in again after a half hour or after the camera reboots For some specified versions anonymous login with a private prot...

Страница 51: ...setting the password Medium Level 9 15 characters including at least two of the following categories numbers special characters upper case letters and lower case letters Strong Level 9 15 characters Numbers special characters upper case letters and lower case letters must be included For your account security it is recommended to set a strong password and change your password regularly 4 8 Mainten...

Страница 52: ...he Reboot button to reboot the device Timed Reboot Setting If necessary the camera can be set up to reboot on a time interval Enable Time Settings set the date and time and then click the Save button to save the settings 4 8 3 Upgrade Go to Config Maintenance Upgrade In this interface the camera firmware can be updated 1 Click the Browse button to select the save path of the upgrade file 2 Click t...

Страница 53: ...48 Network Camera User Manual 2 Select the main type sub type start and end time 3 Click Search to view the operation log 4 Click Export to export the operation log ...

Страница 54: ... Images that are saved on the SD card can be found here Local Image Search 1 Choose Picture Local 2 Set time Select date and choose the start and end time 3 Click to search the images 4 Double click a file name in the list to view the captured photos as shown below Click to return to the previous interface ...

Страница 55: ...e Select an image and click this button to close the image Close all Click this button to close all images Save Click this button to select the path for saving the image on the PC Save all Click this button to select the path for saving all pictures on the PC Fit size Click to fit the image on the screen Actual size Click this button to display the actual size of the image Zoom in Click this butto...

Страница 56: ...to go to the interface as shown below Videos were recorded locally to the PC can be played in this interface 1 Choose Record Local 2 Set search time Select the date and choose the start and end time 3 Click to search the images 4 Double click on a file name in the list to start playback ...

Страница 57: ...bling audio 5 2 2 SD Card Video Search Click Search to go to the interface as shown below Videos that were recorded on the SD card can be played in this interface 1 Choose Record SD Card 2 Set search time Select the date and choose the start and end time 3 Click to search the images 4 Select the alarm events at the bottom of the interface 5 Select mix stream video and audio stream or video stream ...

Страница 58: ...ct the start time by clicking on the time table 3 Click to set the start time and then this button turns blue 4 Select the end time by clicking on the time table Then click to set the end time 5 Click to download the video file in the PC Click Set up to set the storage directory of the video files Click Open to play the video Click Clear List to clear the downloading list Click Close to close the ...

Страница 59: ... changed contact administrator to get the correct port number D Exclude the above reasons Restore to default setting by IP Tool IP tool cannot search devices It may be caused by the anti virus software in your computer Please exit it and try to search device again IE cannot download ActiveX control A IE browser may be set up to block ActiveX Follow the steps below Open IE browser and then click To...

Страница 60: ...Network Camera User Manual No sound can be heard A Audio input device is not connected Please connect and try again B Audio function is not enabled at the corresponding channel Please enable this function ...

Страница 61: ... Smart IR Wide Dynamic Sharpen NR etc adjustable through client or web browser ROI Support Interfaces Network RJ45 Auido 1CH audio input 1CH audio output 1CH MIC IN Reset Yes RS485 Yes Storage Built in micro SD card storage slot up to 128 GB Alarm 2CH Alarm input 2CH Alarm Ouput USB Yes ABF Yes Fucntion Remote Monitoring Web browser CMS remote control Online Connection Support simultaneous monitor...

Страница 62: ...D1 480 240 1 25fps Image Settings BLC HLC Defog Saturation Brightness Chroma Contrast Wide Dynamic Sharpen NR etc adjustable through client or web browser ROI Support Interfaces Network RJ45 Auido 1CH audio input 1CH audio output Reset Yes Storage Built in micro SD card storage slot up to 128 GB Alarm 1CH Alarm input 1CH Alarm Ouput Fucntion Remote Monitoring Web browser MVMS remote control Online...

Страница 63: ...C ofﬁcial licensee for this product MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC and are used under license All other trademarks are the property of their respective owners 2020 Motorola Mobility LLC All rights reserved v1 ...

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