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46
Help
Viewing
Camera
When I am in
"remote mode", the
video stops after 5
minutes. How do I
view for longer?
When you are accessing your
Camera via a network different
from your home network (over
the internet) your video times
out after 5 minutes.
You can click on the Camera
again from the Android™/iOS
application to start streaming
again.
If you are accessing from your
web-browser, then you can press
on the
Reload
button to start
viewing your Camera video
stream again.
Features
The sound alert
setting threshold is
not right.
You can Adjust Sound Sensitivity
to trigger notifications under
Camera Setting menu.
Setting Up
While I am adding a
new Camera to my
account, I am not
able to find any
Cameras to add.
If you are trying to add a Camera
which has previously been added
into your account or another
account, you will first have to
reset the Camera. This can be
done by pressing and holding
the PAIR button at the bottom of
the Camera for 5 seconds.
General
What are the
supported browsers
for accessing from
my PC/Mac?
We recommend using Google
Chrome 24 or above. However
the following browsers are also
supported: Internet Explorer 9.0
or above (for PC), Safari 6.0 or
above (for Mac) or Firefox 18.0 or
above (both PC or Mac).